Communication chp 20 (EXAM 1) Flashcards

1
Q

Order: 80 mg Genamoyaccin IVPB
Have: 80 mg/100mL bag
Safe: 30-60 mins

A

If he’s had it before you can give it in the shorter time. If not, choose the longer time (60 mins)

Rate: 2x100= 200mL
VTBI: 100

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2
Q

What is communication?

A
  • dynamic, 2 way process of sending and receiving messages.
  • verbal, nonverbal, or both
  • successful when all parties understand the message
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3
Q

What is the primary purpose of communication?

A

To share information and obtain a response

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4
Q

Communication involves:

A
  • Sharing or transmitting thoughts or feelings

- a way to meet physical, psychosocial, emotional and spiritual needs

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5
Q

Interpersonal

A

Communication between 2 or more people

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6
Q

Intrapersonal

A

Internal dialogue or “self talk”

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7
Q

Occurs between several people at once

A

Group

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8
Q

Used by educators, nurses, public figures to deliver a message

A

Public speaking

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9
Q

The ___ begins the conversation to deliver a message to another person

A

Sender

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10
Q

___ is the process of selecting the words, gestures, tones of voice, signs, and symbols used to transmit the message

A

Encoding

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11
Q

The ___ is the verbal and/or nonverbal information the sender communicates

A

Message

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12
Q

The ___ is the medium (or way) that is used to send the message

A

Channel

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13
Q

The ___ is the observer, the listener, and interpreter of the message

A

Receiver

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14
Q

___ is also known as decoding

A

Interpretation

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15
Q

___ is the response after the message has been received and encoded and interpreted

A

Feedback

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16
Q

Verbal communication

A

Denotation- literal meaning

Connotation- “implied” or “emotional” meaning of a word
Ex: little girl to little boy “you’re a baby” not the literal meaning but implied

17
Q

Bioethics

A

Application of ethical principles to healthcare

18
Q

Nonverbal communication examples

A
  • facial expression
  • personal appearance
  • posture & Gait
  • gestures
  • touch
19
Q

AR2 things that NARP’s can’t do

A
  1. Assessment

2. Education

20
Q

5 key characteristics of therapeutic communication

A
  1. Empathy
  2. Respect
  3. Genuineness
  4. Concreteness
  5. Confrontation
21
Q

A few barriers to therapeutic communication

A
  • asking too many questions
  • asking why?
  • fire-hosing information
  • changing the subject inappropriately
  • failing to probe ( if their not understanding or failing to communicate with you)
  • expressing approval or disapproval (no advice!!)
  • NO ADVICE or STEREOTYPING
22
Q

What kind of factors could be found with patients that could alter communication?

A
  • language barrier
  • cognitive skills
  • sensory perception alterations
  • physiological barriers