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Flashcards in COMMUNICATION CLIMATE Deck (19)
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1

Communication climate patterns spiral and are reciprocal.

What does this mean?

Communication if not used properly can spiral out of control.

Reciprocal communication: you reap what you sow

2

Evaluating speech is this a good thing or a bad thing and why?

It is negative, for example saying "Who did that?" sounds like you are accusing someone. Evaluating someone judges and puts the person into a category.

3

Descriptive speech is this a good thing or a bad thing and why?

It is positive, for example saying "What can we learn from this?" Descriptive speech acts are those the listener perceives as genuine requests for information or for material with neutral intentions

4

Controlling speech is this a good thing or a bad thing and why?

It is negative, for example saying "You should do it this way." In most social communication situations someone is trying to do something to someone else—to change an attitude, to influence behavior, or to restrict the field of activity.

5

Problem Orientation speech is this a good thing or a bad thing and why?

It is positive, for example saying "Choose what works best for you." A good instructor, educator, teacher, for example, expresses their opinions on various topics without attempting to force their views on their listeners.

6

Strategy speech is this a good thing or a bad thing and why?

It is negative. When the sender is perceived as engaged in a stratagem involving ambiguous and multiple motivations, the receiver becomes defensive. No one wishes to be a guinea pig or to be the victim of some hidden motivation.

7

Spontaneous speech is this a good thing or a bad thing and why?

It is positive behavior that appears to be spontaneous and free of deception reduces defensiveness. To be seen as spontaneous the communicator to appear to have uncomplicated motivations

8

neutrality speech is this a good thing or a bad thing and why?

It is negative and appears to the listener to indicate a lack of concern for his welfare. Speech that communicates little warmth or, in some situations, caring many times communicates rejection.

9

Empathy speech is this a good thing or a bad thing and why?

It is positive. Empathy communicates warmth, respect, and worth for the feelings of the listener.Reassurance results when a message indicates that the speaker identifies himself or herself with the listener's problems.

10

Superiority speech is this a good thing or a bad thing and why?

It is negative. When a person communicates to another that he or she feels superior in position, power, wealth, intellectual ability, physical characteristics, or other ways, she or he arouses defensiveness. Superiority arouses feelings of inadequacy which causes the listener to concentrate more on their defensive reaction than upon the actual content of what is being said.

11

Equality speech is this a good thing or a bad thing and why?

It is positive. Many ways exist for creating the atmosphere that the communicator feels himself or herself equal to the listener.

12

Certainty speech is this a good thing or a bad thing and why?

It is negative. Communicators who seem to be certain their answers are the only correct ones and seem to require no additional data tend to put others on guard.

13

Provisionalism speech is this a good thing or a bad thing and why?

It is positive.The provisional communicator appears to be explaining and/or investigating issues, to be problem solving, and to be willing to experiment and explore.

14

What are the 3 levels of confirming messages?

1. = Recognition: Recognize the other person.
2. = Acknowledgement: Acknowledging the ideas and feelings of others is a stronger form of confirmation than simple recognition.
3. = Endorsement: You agree with the other person or otherwise find the other important. Strongest type of confirming message

15

Face-Threatening Acts

Messages that seem to challenge the image we want to project. Defensiveness becomes the process of protecting our presenting self, our face

16

Assertive Reactions

Assertiveness—refers to communicating honestly, clearly, and directly, and supporting one’s beliefs and ideas without either harming others or allowing yourself to be harmed. An assertive person attempts to find mutually satisfactory solutions to interpersonal problems and conflicts.

17

Saving Face

Using the Assertive Message Format

18

Assertive Message Format

Behavior – statement of facts with no meaning
Interpretation - Describes your meaning
Your Feeling
Consequence
Your Intention

19

Responding to Criticism

Seek more information
Ask for specifics
Guess about specifics
Paraphrase the speaker’s ideas
Ask what the critic wants
Ask about the consequences of your behavior
Ask what else is wrong