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Flashcards in Communication ion the Dental Office Deck (9)
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1
Q

A dental assistant’s voice quality makes up

A

more than one-third of the impact of the total message, and it is important to cultivate a pleasant voice tone and to keep your voice calm so that you do not scare the patients.

2
Q

What are the two categories of communication?

A

Verbal

Nonverbal

3
Q

A dental assistant must be aware of the influences that can affect a patient’s reaction to the dental office,
How the patient reacts in the dental office?

A

The Patients attitudes, belief, previous dental experiences, anxiety, and fear of ain call all influence how the patients react to the dental office

4
Q

The Dental Hygienist

A

is an important part if the dental health team, however, a hygienist is not necessary to ensure that the dental team meets the patient’s restorative needs

5
Q

What are examples of External Marketing?

A

Participating in a health fair
Making presentations to school childer
Working with senior citizens on dental care

6
Q

One key to a successful work environment

A

Teamwork

7
Q

Taking a patient out to eat is an example of internal marketing

A

False

8
Q

Stress in the dental practice can be caused by lack of

A

Communication
Appointment overbooking
Multiple tasks that need to be done simultaneously

9
Q

How do you deal with problems in the Dental Office

A
Voice the problem
List possible solutions
Select a solution to try 
Eliminate the solutions you know won't work 
Evaluate