Communication & Negotiation Flashcards
(15 cards)
What are the different types of communication?
Written: Letters, fax, emails, etc Verbal: calls (phone, video), meetings,
Q. What are the different forms of negotiation?
Competitive
Collaborative
Q. What do you do once agreement has been reached?
Make sure that the agreement is also received in writing so that there is an audit trail
Q. How do you successfully communicate to your client, when delivering a cost plan?
I always tend to issue a first draft of my cost plans to clients, ensuring they are able to understand it clearly and raise anything they do not
This then ensures I can incorporate the required changes to make it clearer to them
Q. How would you prepare for negotiation?
Prepare
Outline
Discuss
Negotiate
Authorisation from client
Agree
Q. How do you ensure that everyone in a team gets a say?
Make sure meeting are also held on teams for those who cannot attend in person
At the end of the meeting, ask about any other business they anyone may want to raise
Q. What does dispute has crystalised mean?
This means that the dispute has been referred to a formal dispute procedure
Q. How would you approach a negotiation?
Prepare, outlining the key considerations for discussion
Get approval from my client for my position on the negotiation
Discuss
Negotiate
Agree
Q. Can you tell me a time communication has broken down in a project and how you mitigated this?
I think my case study is a good example of this. Although perhaps not significantly mentioned in my submission
My client was not happy that this overspend was not reported to then earlier on by the contractor, leaving them disappointed.
By engaging in the collaborative meetings, it highlighted the importance that each party has in the project and by communicating effectively, the risk proposals for each party could be significantly reduced.
Q. Please give an example where you have tailored your communication style?
A newer client of mine has requested that we have a telephone call first to run through the cost report before it lands
A newer client of mine has requested that we have a telephone call first to run through the cost report before it lands
Q. What are the barriers to communication?
Language barriers – different languages or not being their first language
Technological barriers – technology is often used now to communicate, some people may find this more difficult
Cultural barriers – different cultures may wish for communications to be handled differently. I.e. not phone calls or prefer phone calls over emails.
Q. What are the different outcomes of negotiation?
Win win
Win lose
Lose lose
Q. What are some barriers to negotiation?
Unequal information
Uncollaborative approaches
Competitive approaches
Q. What does without prejudice mean?
The phrase without prejudice is a legal term that can have different meanings depending on the context
It means it does not affect any legal rights or admit any liability
