Communication Process Flashcards
(108 cards)
1
Q
is a process of exchanging verbal and or nonverbal information between two or more people who can be either the speaker or the receiver of messages
A
communication
2
Q
used to meet the purpose of a person.
A
communication
3
Q
can be a form of written, verbal, non-verbal, and visuals.
A
Communication
4
Q
involves texts or words encoded and transmitted through memos, letters, reports, online chat, short message service or SMS, electronic mail or e-mail, journals and other written documents.
A
Written communication
5
Q
involves an exchange of information through face-to-face, audio and/or video call or conferencing, lectures, meetings, radio, and television.
A
Verbal communication
6
Q
involves the use of the following to convey or emphasize a message of information:
Voice
Body language
Personal space or distance
Personal appearance
Visual
A
Non-verbal communication
7
Q
includes tone, speech, rate, pitch, pauses and volume.
A
voice
8
Q
includes facial expressions, gestures, and even eye contact.
A
Body language
9
Q
an area or space and distance that a person from a different culture, personality, age, sex, and status adopts and puts for another person.
A
Personal space or distance
10
Q
refers how a person presents him or herself to a particular situation, whether formal or informal. It is how a person carry his personality.
A
Personal appearance
11
Q
can be intended or unintended.
A
Communication
12
Q
refers to planning what and how you communicate your ideas to other people who are older than you are or occupy a higher social or professional position such as your parents, teachers, and supervisors, among others.
A
Intended communication
13
Q
happens when you unintentionally send non-verbal messages to people you are communicating with, or when you suddenly make remarks out of frustration or anger. Common to an impulsive person/ hot-tempered people.
A
Intended communication
14
Q
[T or F] Communication is a complex process.
A
True
15
Q
identify who are your recipients
A
Know your audience
16
Q
are you going to inform, describe, persuade, entertain?
A
Determine your purpose
17
Q
know first the focus of your message.
A
Identify your topic
18
Q
some will not agree to your ideas, information or message.
A
Expect objections
19
Q
initially responsible for the success of the message.
A
source
20
Q
Without ______ communication is nothing more than information.
A
feedback
21
Q
primary component in the communication process because it gives the sender the opportunity to analyze the effect of the message. It helps the sender ensure that the recipient has interpreted the message correctly.
A
feedback
22
Q
the one sending the message or the center of a message.
A
Source
23
Q
person who conveys his message, idea and emotions to other people while using difference sources to communicate like gesturing, writing or signals etc.
A
Source
24
Q
information or ideas from the speaker or source
A
Message
25
information we want to communicate with others. ____ may be in the form of verbal, nonverbal and vocal.
Message
26
process of transferring the message or how you convey the message.
Encoding
27
the creation of a messages. process of turning thoughts into communication.
Encoding
28
means to deliver or how you deliver the message. Like face to face conversations, telephone calls, or emails, memos, and others.
Channel
29
“different means of communication” and also known as medium.
Channel
30
Example of these are radio, email, skype, television, mobile, print media any many more.
Channel
31
the process of interpreting an encoded message.
Decoding
32
It is a process of interpretation and translation of coded information into a comprehensible form.
Decoding
33
person who will be receiving the message.
Receiver
34
recipient of the message and must translate the words into thoughts, process the thoughts, and determine how to respond to the sender.
Receiver
35
reactions or responses of the receiver to the message from the sender.
Feedback
36
situation or environment. Setting in which communication takes place.
Context
37
hindrances, obstruction, obstacles.
Barriers
38
Communication as a one-way process
Shanon-Weaver Model of Communication
39
In the Shanon-Weaver Model of Communication, the ____ is active while the ____ is passive during the communication process.
sender
receiver
40
Shanon-Weaver Model of Communication
Sender
Encoder
Channel
Decoder
Receiver
41
Communication as a two-way process
Transactional Model of Communication
42
In this model, the message, information or the ideas are sent and received at the same time. The sender and the receiver become active during the process and both serve as communicators.
Transactional Model of Communication
43
key to progress in any organization.
Information
44
is communication that promotes a product, service, marketing, or organization; relays information within a business, or functions as an official statement from a company.
Business Communication
45
the primary objective of communication in management is to convey information, instructions, policies, procedures, decisions, etc. So the listener will hear, read, and understand, what is said. Agree and accept the message, and react as intended by the manager, or the top management, the head, or the sender of communication.
Sharing of Information
46
Communication provides the information individuals and groups need to make decisions by transmitting the data needed to identify and evaluate choices.
Decision-Making Process
47
is the triggering mechanism of communication.
decision
48
Training of personnel is an ongoing process and communication plays an important role in the orientation and training of employees. The degree of learning depends to a great extent not only on the contents of training but also on how effectively the information and skills are shared.
Training and Upskilling of Employees
49
For the well-being of the organization, society, nation, and culture it is crucial that we are exposed to different viewpoints so that we understand and appreciate the need for a plurality of ideas and diversity of views.
Networking & Socialization
50
A motivated individual plays a useful and active role in an organization.
Motivation
51
Communication fosters _______ by clarifying to employees what they must do, how well they are doing it, and how they can improve if performance is subpar. Communication motivates and persuades individuals to meet the mutually agreed-upon goals. Sharing success stories of those who have overcome the odds and have been able to achieve their goals can do this.
Motivation
52
influence us towards a new idea, technique, or a product and also to persuade us to buy these products. The manager will probably desire to influence or persuade the employee in a way that will help maintain favorable relationships.
Persuasion
53
____ is a set of norms, values, and principles shared among people in an organization.
Culture
54
Communication helps to preserve the culture and heritage of the organization and the company. Through communication, senior leadership and management share the culture and values of the organization with the employees.
Culture
55
Effective communication is essential for a_______ in the workplace.
positive culture
56
______in communication is mandatory in all levels for a better understanding of work and better bonding among individuals.
Transparency
57
Effective communication always observes
ethics
58
Deals with values, righteousness, and behavior appropriate for human communication, particularly in a multicultural situation.
ethics
59
Be truthful with your opinion and be accurate with your judgment.
Uphold integrity
60
show compassion and consideration with the beliefs, status, affiliation, and privacy of other individuals.
Respect diversity of perspective and privacy
61
be careful of what you say or the words you use depending on the type of people you are communicating with.
Observe freedom of expression effectively
62
give others an opportunity to express what they feel and think about the message being conveyed and communicated.
Promote access to communication
63
accept that others have different views and opinions. We have individual differences which may conflict with yours. Listen and process the views of other people and learn how to reconcile their opinions with your opinion.
Be open-minded
64
acknowledge responsibility for all your actions good or bad.
Develop your sense of accountability
65
As a sender, you must have a specific purpose in mind.
Be clear with your purpose
66
you should be well-prepared with your supporting ideas through examples, experiences, or observations when you deliver a message.
Support your message with facts
67
there is always a sense to this cliché, "keep it short and simple"
Be concise
68
give feedback that is timely, constructive to the topic being discussed.
Provide specific information in your feedback
69
every person has different needs and comes from different cultural background. Your role as effective communicator is to adjust to those needs, interests, values, and beliefs of your audience.
Adjust to the needs, interests, values, and beliefs of your audience
70
deal with values, righteousness, and behavior for human and social communication particularly in multicultural setting or situation.
Observe communication ethics
71
have the right attitude and happy disposition in life.
Be your natural self and appear very confident
72
is often abstract. It is a representation of a real-world phenomenon applied to different forms.
model
73
Four conceptual models for human communication:
Aristotle's model
Laswell's model
Shannon-Weaver's model; and
David Berlo's Model of Communication
74
earliest mass communication model
"Aristotle's Model of Communication"
75
found the importance of the audience role in the communication chain in his communication model. This model is more focused on public speaking than interpersonal communication.
"Aristotle's Model of Communication"
76
5 BASIC ELEMENTS OF ARISTOTLE MODEL OF COMMUNICATION (SSOAE)
Speaker,
Speech,
Occasion,
Audience and
Effect.
77
describes communication as being focused on the following W's: who says what, in which, channel, to home, and with what effect? as seen in the model:
HAROLD DWIGHT LASSWELL
78
The whole process of communication begins with the communicator (who) sending out the message ( what) using a medium(in which channel ) for a receiver ( to whom) experiencing an effect afterward.
Laswell's Communication Model
79
This model is specially designed to develop effective communication between the sender and the receiver.
SHANNON AND WEAVER MODEL
80
find factors which affecting the communication process called "Noise".
SHANNON AND WEAVER MODEL
81
Developed the SHANNON AND WEAVER MODEL of Communication
Claude Elwood Shannon and Warren Weaver's
82
The model deals with various concepts like Information source, transmitter, Noise, channel, message, receiver,
channel, information destination, encode, and decode.
SHANNON AND WEAVER MODEL
83
was an American communications theorist. He taught at Michigan State University and later served as president of Illinois State University.
David Kenneth Berlo
84
represents the process of communication in its simplest form.
Berlo's SMCR Model of Communication
85
The acronym SMCR stands for
Sender, Message, Channel, and Receiver.
86
describes the different components that form the basic process of communication.
Berlo's SMCR Model of Communication
87
is situated where the message originates.
Source
88
It is the skill of the individual to communicate. For example, the ability to read, write,
speak, listen, etc.
Communication skills
89
This includes attitudes towards the audience, subject, and towards oneself. For example, for the student, the attitude is to learn more and for teachers, it is to help teach.
Attitudes
90
Communicating also means that the person needs to be knowledgeable about the subject or topic.
Example: A teacher needs to know about the subject in detail that he or she teaches so that they can communicate properly such that the students understand here.
Knowledge
91
includes the various aspects of society like values, beliefs, culture, religion, and a general understanding of society. It is where the communication takes place.
For example, classrooms differ from country to country just like people's behaviors and how they communicate, etc.
Social system
92
The culture of a particular society also comes under the social system.
According to this model, people can communicate only if the above requirements are met in the proper or adequate proportion.
Culture
93
The sender of the message, from where the message originates, is referred to as the ____. So the source encodes the message here.
Encoder
94
The body of a message, from the beginning to the end, comprises its content. For example, whatever the class teacher teaches in the class, from beginning to end, is the content of the message.
Content
95
It includes various things like language, gestures, body language, etc. They constitute all the elements of a particular message. Any content is accompanied by some elements.
Elements
96
refers to the packing of the message and the way in which the message is conveyed or the way in which it is passed on or delivered.
Treatment
97
refers to how the message is arranged;
Structure
98
refers to the means through which it is sent and in what form. It could be, for example, language, body language, gestures, music, etc.
Code
99
It refers to the five sense organs.
Channel
100
The use of ears to receive the message. For example, orally transmitted messages, interpersonal communication, etc.
Hearing
101
Visual channels, for example, Watching television so the message is conveyed through the scene/film.
Seeing
102
The sense of touch can be used as a channel to communicate. For example, we touch, buy food, hugging our loved ones, etc.
Touching
103
also can be a channel to communicate.
For example, perfumes, food, fragrances, etc. Charred smell communicates something is burning. People can deduct which food is being cooked by its smell etc.
Smelling
104
The tongue is a muscular organ used in the act of eating and tasting food. For example, while food is being shared, communication can happen regarding its taste.
Tasting
105
The person who receives the message and decodes
decoder
106
needs to think about all the contents and elements of the source, so as to communicate/ responds to the sender effectively.
receiver
107
believes that for effective communication to take place, the source and the receiver need to be on the same level. Only then communication will happen or take place properly. Hence, the source and the receiver should be similar.
Berlo's model
108
7 C'S PRINCIPLE OF EFFECTIVE COMMUNICATION
1. Be clear
2. Be concise
3. Be concrete
4. Be correct
5. Be coherent
6. Be complete
7. Be courteous
