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GEC-PC > Communication Processes, Principles, & Ethics > Flashcards

Communication Processes, Principles, & Ethics Flashcards

1
Q

A human act of sending and receiving of messages where interpretations are normally constructed in the process

A

Communication

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2
Q

What is the result of a successful communication?

A

Achievement of Common Understanding

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3
Q

An intentional communication that happens within the bounds of specific contexts

A

Purposive Communication

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4
Q

Communication happens in specific _____

A

Contexts

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5
Q

Context includes:

A
  • Settings or environment (family, school, workplace, etc)
  • Social relations
  • Place, time, occasion (meetings, interviews, parties, etc.)
  • Culture
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6
Q

Why is Context in Communication important?

A

Context in communication can affect:
- process of sending and receiving messages,
- messages’ semantics or meanings,
- choice of channels, words, methods of delivery

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7
Q

The person who intends to express a message or information to others

Have their own unique set of attributes and characteristics

A

Sender

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8
Q

People will more likely reject a message if the sender is proven to be unreliable.

A

Sender’s Credibility

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9
Q

How a sender delivers their message. E.g. voice projection, eye contact, intonation, articulation of words, etc.

A

Delivery

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10
Q

The information, subject, topic, opinion, attitude, feelings, or suggestions encoded by the sender

A

Message

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11
Q

Messages can take either _____ or _____

A

Verbal form; Nonverbal symbols

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12
Q

For Messages to be accurately understood and positively received, the following C’s must be followed:

A
  • Courtesy: politeness
  • Clarity: message’s technical word usage, grammar, delivery
  • Conciseness: saying what needs to be said in as few words as possible
  • Concreteness: being specific by providing examples
  • Completeness: message answers 5 Ws and 1 H
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13
Q

The decoder of the message

A

Receiver

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14
Q

What skills must a good Receiver have?

A
  • Good listening
  • Good comprehension skills
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15
Q

What could possibly affect a Receiver’s receptiveness towards the message?

A

Receiver’s prejudice

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16
Q

The medium or device used in delivering the message from sender to receiver

Can be through face-to-face or technology-mediated means

A

Channel

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17
Q

Choice of a channel may depend on:

A
  • Availability
  • Impact
  • Practicality
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18
Q

The response and/or interpretation provided by the receiver in relation to the message

A

Feedback

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19
Q

Noise and barriers that affect how the message will be received by the recipient due to environmental, physical, psychological, and emotional conditions.

A

Interference

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20
Q

Type of interference that refers to the physical environment

A

External

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21
Q

Type of interference that relates to one’s mental or psychological state

A

Internal

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22
Q

Type of interference that refers to physical ability

A

Physiological

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23
Q

Type of interference concerned with word comprehension

A

Semantic

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24
Q

Situation and environment from which communication occurs

A

Context

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25
Q

3 Dimensions of Context:

A
  • Physical
  • Social
  • Cultural
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26
Q

The use of sounds or words in order to share one’s feelings or ideas.

A

Verbal communication

27
Q

Types of Verbal Communication:

A
  • Vocal (spoken words)
  • Nonvocal (writing, sign language)
28
Q

Function of Verbal Communication used to regulate or control another person’s behavior or action

A

Regulation

29
Q

Function of Verbal Communication used to form relationships with other people

A

Social Interaction

30
Q

Function of Verbal Communication used to express one’s desire, goal, likes and dislikes, or needs and wants.

A

Motivation

31
Q

Function of Verbal Communication used to acquire and share information with others

A

Information

32
Q

Function of Verbal Communication used to express one’s feelings and emotions

A

Emotional Expression

33
Q

Uses signs and symbols to complement, emphasize, or substitute verbal communication

A

Nonverbal communication

34
Q

Pitch, tone, volume of voice

A

Paralanguage or Paralinguistics

35
Q

Space and distance between interlocutors

A

Proxemics

36
Q

Types of touching: professional, social, friendly, intimate, sexual

A

Haptics

37
Q

Gestures, facial expressions, posture, eye movement, rate of walk

A

Body language or Kinesics

38
Q

Appearance and style

A

Clothing and Artifacts

39
Q

Variations in clothing and environmental colors

A

Color

40
Q

Use of time in communication

A

Chronemics

41
Q

Refer to the transfer from one location to another

A

Body movements

42
Q

Function of Nonverbal Communication: substituting words

A

To Replace

43
Q

Function of Nonverbal Communication: duplicating and reinforcing one’s message

A

To Repeat

44
Q

Function of Nonverbal Communication: enhancing and adding nuance to one’s words

A

To Complement

45
Q

Function of Nonverbal Communication: to add emphasis on verbal intent

A

To Accent

46
Q

Function of Nonverbal Communication: to control the flow of conversations

A

To Regulate

47
Q

Function of Nonverbal Communication: “action contradicts words”

A

To Contradict

48
Q

Function of Nonverbal Communication: using signals to mislead others

A

To Deceive

49
Q

Provided that the communication participants speak the same language or regional dialect, __________ contribute to a successful communication since this results in a continuous exchange of messages.

A

Shared knowledge and experiences

50
Q

Having the same _____ means sharing the same language, jargons, and expressions.

A

Codebook

51
Q

Refers to the linguistics, sociolinguistics, discourse, and strategic proficiency of the sender and the receiver of communication.

A

Communicative Competence

52
Q

Ability of the communicator to to use the appropriate morphology, syntax, phonology, semantics, and pragmatics.

A

Linguistics proficiency

53
Q

A product of being educated and exposed to a language

A

Linguistics skill

54
Q

A sub-discipline of linguistics that treats the social aspects of language. Language varieties exist and are to an extent shaped by social factors.

A

Sociolinguistics

55
Q

The ability of a receiver to accommodate or adjust to the communication style or language variety used by the sender.

A

Sociolinguistic Competence

56
Q

Refers to how ideas are linked across sentences or utterances using the appropriate organization of ideas, cohesion, and coherence.

A

Discourse

57
Q

Refers to one’s ability to demonstrate organized, cohesive, and coherent thoughts in spoken or written texts.

A

Discourse Competence

58
Q

Refers to a speaker’s ability to adapt to the use of verbal and nonverbal language to compensate for communication problems caused by speaker’s lack of understanding of grammar or insufficient social communication behavior and norms.

A

Strategic Competence

59
Q

Ethical communicators should address people, especially of other cultures, with the same respect they would like other cultures to give them.

A

Adhering to the golden rule

60
Q

Ethical communicators need to be careful with how they use their words, tone, or nonverbal gestures in order not to affect others negatively.

A

Considering the feelings of the receiver

61
Q

It is unethical and unlawful to use other people’s intellectual property without recognizing the author’s names or organizations

A

Acknowledging the source of idea and information

62
Q

People should communicate what is true and right.

A

Speaking the truth

63
Q

An interaction carried out by using information communication technology. Sending and receiving messages can be synchronous or asynchronous.

A

Mediated Communication

GEC-PC (10 decks)

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