communication situation questions Flashcards
(10 cards)
What if the patient is unresponsive and scared to talk with you?
- look for any signal from the patients, show of fear or shy.
- look for trends or strings in topics “about something else”
- a debriefing sessions with the team to understand any trauma or difficulties they might expereince
- try to provide empathetic and compassionate care
- proper non verbal communication skills
- write down different choices of treatment plan with different advandtadges and disadvantadges
- respect their autonomy of not talking and dignity without being aggresive to them
- be conscious of safeguarding issues, contact socialworker and child protection ervices if needed
A patient expresses dissatisfaction with their recovery progress and blames you for not providing adequate care. How would you respond?
- validate patients emotions and reassure that it will eventually reach to their goal. apologize to deesculate the situation
- stay calm and be aware of your emotions and physical changes
- express emapthy, sth might go wrong with patient aim to provide a holistic approach
- expresses his admiration for the client standing up for him- offer for reassessment of their lifestyle and exercises.
- explain calmly what might be the reason and work with the patient again
- suggest other physiotherapist if they still become satisfied.
- reassess the orginal physical assessment and ask for doctor’s expertise what went wrong.
- ## the patient might feel pain or frustrated when doing that. reassessment of their lifestyle and exercises.
If you notice that a patient’s prescription medication could be interfering with their mobility, what would you do?
- gather as much relevant information as possible by reviewing the patient’s medical history, current medications, and treatment plan.
- observe and document the specific mobility issues they are experiencing, ensuring that I have clear and accurate evidence to support my concerns.
- communicate my observations with the patient in a sensitive and non-alarming way.
-promptly liaise with the relevant healthcare professionals, such as the prescribing doctor or a pharmacist, to discuss my observations and seek their input.
-By sharing detailed findings and working collaboratively, I would ensure the patient’s care remains safe and effective.
-Finally, I would keep the patient informed about any updates and potential adjustments to their treatment. Throughout, I would emphasize their role in the process, empowering them to advocate for their health.
Imagine you are the only physiotherapist on duty, and multiple patients arrive at the clinic simultaneously. How would you prioritize your care?
Triage: Quickly assess patient urgency through conversations or notes to prioritize acute pain, recent injuries, or post-op complications over routine cases.
Communication: Keep patients informed, saying things like, “Thank you for your patience. I’ll address urgent cases first, but I’ll see everyone as soon as possible.”
Streamlining Care: Delegate non-physiotherapy tasks to administrative staff or guide patients on independent exercises, ensuring support for all.
Adaptability: Reassess if patient conditions change and document interactions for future improvement.
How would you handle a scenario where a patient forget their treatment plan and is following incorrect procedures at home?
Concerns: Forgetfulness may affect patients’ ability to perform exercises correctly, follow frequency guidelines, or adhere to lifestyle changes, potentially leading to inconsistent progress or injury.
Emotional impacts, like frustration or discouragement, can reduce motivation.
Approach: Use a non-judgmental, supportive tone (“Let’s go through your treatment plan together”). Ask the patient to describe their home routine to identify misunderstandings and correct any issues.
Offer tailored instructions, diagrams, or videos based on their learning style. Reinforce confidence and understanding by encouraging questions.
Strategies: Provide clear, written instructions, visual aids, and videos to support memory. Involve family members or caregivers for reminders. Schedule regular check-ins and follow-ups to monitor progress. Collaborate with other healthcare professionals if cognitive decline is suspected.
Adjustments: If setbacks occur, adjust the treatment plan and reassure the patient (“Mistakes happen, and we’ll get you back on track”).
How would you explain an ankle sprain injury to the children?
What an ankle sprain is: twist or turn your ankle the wrong way, and it can hurt the ligaments (the stretchy parts) inside your ankle.
How it happens: “It can happen if you’re running, jumping, or even walking and you accidentally step on something funny, or your foot rolls in the wrong direction.”
What happens next: “When you sprain your ankle, it can swell up and hurt a lot. You might not be able to walk or run the same way until it heals.”
And then explain why exercises are important:
Why exercises help: “When your ankle is hurt, it can get stiff, and your muscles might get weaker. Doing special exercises helps make your ankle strong again, so you can play and move just like before. It also helps stop the injury from happening again.”
Can’t promise exact recovery time but with consistent rehab, ankle will get stronger.
Additional training can help improve performance, potentially outrun friends.
Serious conditions (e.g., spinal issues) may not fully recover, but we’ll manage togethe
You have a gathering that your friends has booked with you but you noticed that you were not available because of the work. What would you do?
Acknowledge the mistake early:
“Hey [Friend’s Name], I’ve realized something, and I feel terrible about it. Can we talk for a moment? Is now a good time?”
(This approach gives them a heads-up and sets the tone for a serious conversation.)
Take full responsibility:
“I messed up, and I should’ve double-checked my schedule earlier. I’ve got work commitments during the time we planned, and I won’t be able to make it.”
(By owning up to the error, you avoid any blame-shifting and show accountability.)
Apologize sincerely:
“I’m really sorry for the inconvenience. I know you’ve been looking forward to this gathering, and I completely understand if you’re disappointed. I should’ve planned better.”
Offer a solution and show willingness to make it right:
“I know it’s not the same, but how about I come join you in the evening? I can meet you after work, and we can go out for dinner. I want to make it up to you and still spend time together.”
(This shows you care enough to find an alternative and continue the plan in a way that works for both of you.)
Give space for their response:
“I really hope this works for you, but if not, I totally understand. Just let me know what you think, and again, I’m sorry for the short notice.”
How would you handle a scenario where a patient was injured under your monitor and guidance?
Admit responsibility and acknowledge the situation:
Suggest positive actions:
Ensure immediate safety and medical care:
Explain the injury and recovery plan:
Discuss further precautions:
Debrief the incident with the team:
Respect the patient’s choices:
Reassure and encourage a positive outlook:
15 years old patient has a injury and explain how would you react?
Gillick Competence:
Assesses if a child under 16 can make decisions independently, based on maturity and understanding.
Minor decisions can be made alone; significant impacts usually require parental consent.
Safeguarding:
If the injury relates to a harmful environment or neglect, break confidentiality and involve social services or child protection.
If no safeguarding concerns, maintain an open relationship and encourage recovery exercises.
Breaking Confidentiality:
Break confidentiality if the child’s safety is at risk, and involve parents or relevant professionals.
Proactive Communication:
Encourage the child to talk to parents, respecting their comfort and maturity level.
Legal Considerations:
Consent from a child is valid if they understand the treatment; medical intervention can happen without parental consent if necessary for the child’s health.
Explain what is physiotherapy and like why do people need it if they are not injured?
hysiotherapy helps improve movement and reduce pain.
Uses exercises, stretches, and techniques to strengthen the body.
Can be helpful even without injuries.
Improves strength, flexibility, and balance.
Prevents future injuries.
Helps manage conditions like back pain or stiffness.
Improves mobility for daily tasks (e.g., walking, standing).
Supports a healthy, active lifestyle.
Enhances overall well-being and comfort.
