Communication Skills

Question 1

A disconfirming response with more than one meaning, leaving the other party unsure of the responders position

Answer 1

Ambiguous

Question 2

The process correctly pronouncing all the necessary parts of the word

Answer 2

Articulation

Question 3

A style in which the receiver listens carefully to gather information to use in an attack on the speaker

Answer 3

Ambushing

Question 4

A simple object or ornament representing significant cultural meaning

Answer 4

Artifact

Question 5

The process of focusing on certain stimuli from the environment.

Answer 5

Attending

Question 6

The medium through which a message passes from sender to receiver

Answer 6

Channel

Question 7

The emotional tone of a relationship as it is expressed in the messages that the partners send and recieve

Answer 7

Climate

Question 8

The process of human beings responding to verbal/nonverbal behavior. A human survival skill needed to maintain contact with the world

Answer 8

Communication

Question 9

To be clear and brief

Answer 9

Concise

Question 10

The emotional associations of a term

Answer 10

Connotation

Question 11

Agreement between group members about a decision

Answer 11

Consensus

Question 12

The believeability of a speaker or other source of information

Answer 12

Credibility

Question 13

The study of how humans use and structure time

Answer 13

Chronemics

Question 14

One who turns the attention of the conversation to themselves

Answer 14

Conversation narcissist

Question 15

Listening in which the goal is to evaluate the quality or accuracy of the speakers remarks

Answer 15

Critical listening

Question 16

An intense level of anxiety about speaking before an audience resulting in poor performance

Answer 16

Debilitative apprehension

Question 17

Taking innocent comments as personal attacks

Answer 17

Defensive listening

Question 18

The objective, emotion free meaning of a term

Answer 18

Denotation

Question 19

Refers to an assortment of noncognitive skills, capabilities, and competencies th

Question 20

Refers to an assortment of noncognitive skills, capabilities, and competencies that influence a person’s ability to successfully cope with environmental demands and pressures.

Answer 20

Emotional intelligence

Question 21

The ability to perceive another’s experience and communicate that perception back to the person.

Answer 21

Empathy

Question 22

Listening in which the goal is to help the speaker solve a problem

Answer 22

Empathetic listening

Question 23

Physical location and personal history surrounding the communication

Answer 23

Environment

Question 24

Words that have more than one dictionary meaning

Answer 24

Equivocal terms

Question 25

A pleasant term substituted for a more direct, less pleasant term

Answer 25

Euphemism

Question 26

Listening in which the goal is to judge the quality or accuracy of speakers remarks

Answer 26

Evaluative listening

Question 27

A speech planned in advance but presented in a direct, conversational manner

Answer 27

Extemporaneous speech

Question 28

A moderate level of anxiety about speaking before an audience that helps improve the speakers performance

Answer 28

Facilitative apprehension

Question 29

Incorrect assumptions that lead us to believe that we have heard the message before or that the message is too simple or too complex to understand

Answer 29

Faulty assumption

Question 30

The discernible response to the reciever

Answer 30

Feedback

Question 31

How touch effects the communication process

Answer 31

Haptics

Question 32

A speech given without preparation

Answer 32

Impromptu

Question 33

Listening to understand another person or idea

Answer 33

Informational listening

Question 34

The failure to recognize the thoughts or feelings that are not directly expressed by a speaker and instead accepting the speakers words at face value

Answer 34

Insensitive listening

Question 35

A style in which the receiver ignores undesirable information

Answer 35

Insulated listening

Question 36

Communication in which the parties involved consider one another as unique individuals

Answer 36

Interpersonal communication

Question 37

Communicating with oneself

Answer 37

Intrapersonal communication

Question 38

The study of body movement, gestures, and posture.

Answer 38

Kinesics

Question 39

A speech that is read word for word from a prepared text.

Answer 39

Manuscript speech

Question 40

The transmission of messages to large, usually widespread audiences via broadcast means.

Answer 40

Mass communication

Question 41

A speech that is learned and delivered by rote without a written text.

Answer 41

Memorized speech

Question 42

A speakers words and actions

Answer 42

Message

Question 43

Excessive written or verbal information

Answer 43

Message overload

Question 44

A nonverbal means of communication that emphasizes punctuality in beginning and completing a task

Answer 44

Monochronic

Question 45

A force that interferes with the process of communication

Answer 45

Noise

Question 46

The highness or lowness of one's voice

Answer 46

Pitch

Question 47

A nonverbal means of communication that emphasizes flexibility in beginning and completing tasks

Answer 47

Polychronic

Question 48

The study of how people and animals use space

Answer 48

Proxemics

Question 49

Giving the appearance of listening

Answer 49

Pseudolistening

Question 50

The speed at which one speaks

Answer 50

Rate

Question 51

Decodes the message

Answer 51

Receiver

Question 52

Words that gain their meaning through comparsion

Answer 52

Relative terms

Question 53

A listening style in which the receiver responds only to messages that interest him or her

Answer 53

Selective listening

Question 54

The relatively stable set of perceptions each individual holds of himself or herself

Answer 54

Self-concept

Question 55

The process of deliberately revealing information about oneself that is significant and that would not normally be known by others

Answer 55

Self-disclosure

Question 56

The degree of regard a person holds for himself

Answer 56

Self-esteem

Question 57

A prediction or expectation of an event that makes the outcome more likely to occur than would otherwise

Answer 57

Self-fulfilling prophecy

Question 58

The study of meaning of words and phrases in language

Answer 58

Semantics

Question 59

Encodes and delivers the message

Answer 59

Sender

Question 60

A type of language that consists of words or phrases that are informal

Answer 60

Slang

Question 61

Personal attributes that enable someone to interact effectively and harmoniously with other people.

Answer 61

Soft skills

Question 62

The arrangement of words I'm a sentence

Answer 62

Syntax

Question 63

A complete sentence describing the central idea of a speech, usually found in the first paragraph.

Answer 63

Thematic

Question 64

The loudness of one's voice

Answer 64

Volume