Communication Skills Flashcards
(15 cards)
Define verbal communication.
Verbal communication is a transactional process of using words to exchange information, ideas, thoughts, and feelings with another person.
Give two examples of non-verbal communication.
• Posture
• Facial expressions
• Eye contact
Who is the sender?
The sender is an individual, group, or organization who initiates the communication. The sender is responsible for the success of the message and is influenced by their attitudes, knowledge, skills, perceptions, and cultural background.
Define feedback.
Feedback in communication is the response, reaction, or information given by the recipient of the message to the sender. It helps the sender understand what areas may need improvement.
What do you understand by descriptive feedback?
Descriptive feedback is specific information in the form of written comments or conversations that help the learner understand what they need to do in order to improve.
What is encoding?
Encoding is the process of converting ideas or information into words or gestures that convey meaning.
What is noise in the communication channel?
Noise is an unwanted signal that interferes with the original message signal and distorts or corrupts its parameters.
Why is feedback important?
Feedback is essential in communication because, without it, communication is just one-way information. It allows the sender to analyze how well the message was understood and ensures that the recipient has interpreted the message correctly.
What are the components of a communication cycle?
The communication cycle has four key components:
• Encoding
• Medium of transmission
• Decoding
• Feedback
It also includes two other factors: the sender and the receiver.
What do you understand by specific and non-specific feedback?
• Specific feedback is given during individual practice sessions and helps learners clearly understand what to improve.
• Non-specific feedback lacks detail and may not effectively help the learner know what to change.
What is the difference between descriptive and prescriptive feedback?
• Descriptive feedback explains what the learner did incorrectly by showing or describing the movement or action.
• Prescriptive feedback offers advice on how to correct the errors made by the learner.
What are the points we should consider while preparing a presentation?
- Understanding your audience
Know who you are speaking to, their interests, knowledge level, and expectations to tailor your content effectively.- Defining your message
Be clear about the main idea or takeaway you want your audience to remember. - Choosing the right visual aids
Select visuals (like slides, charts, or images) that support and clarify your message without overwhelming it. - Practicing your delivery
Rehearse your presentation to build confidence, improve flow, and reduce mistakes. - Timing your presentation
Ensure your presentation fits within the allotted time and maintains the audience’s attention throughout.
- Defining your message
What are the factors that improve verbal communication?
- Think before speaking
Organize your thoughts to speak clearly and avoid confusion.- Use concise language
Keep your message brief and to the point to maintain attention and clarity. - Understand your audience
Adapt your words and tone based on who you’re speaking to and what they expect. - Be mindful of your tone
The way you say something matters—tone can affect how your message is received. - Pay attention to your body language
Gestures, posture, and eye contact support your words and help convey sincerity. - Gain feedback
Listening to others’ responses helps you improve your communication style and clarity. - Employ active listening
Truly listen when others speak to respond thoughtfully and build stronger conversations. - Speak with confidence
A confident voice helps establish trust and authority. - Show your authentic self
Being genuine makes your communication more relatable and engaging. - Practice your speaking skills
Regular practice improves fluency, pronunciation, and delivery.
- Use concise language
What are the disadvantages of visual communication?
- Costly
Creating high-quality visuals often requires money and resources.- Not easy to interpret
Some visuals can be misunderstood if not designed clearly. - Incomplete approach
Visuals alone may not fully explain complex ideas without verbal support. - Time wastage
It can take a lot of time to design and prepare visual materials. - May be difficult to understand
Not everyone can easily interpret graphs, symbols, or charts. - Not suitable for general use
Visual communication may not be effective in all contexts or with all audiences.
- Not easy to interpret
What are the 10 principles for effective communication?
- Create a goal
Know the purpose of your communication to stay focused.- Listen to feedback
Feedback helps you adjust and improve your message. - Adjust to your medium
Tailor your communication style depending on whether it’s written, spoken, or visual. - Stay organized
Present your ideas logically so they’re easy to follow. - Be persuasive
Use facts, logic, and emotion to convince or inspire your audience. - Be clear
Use simple and direct language to avoid misunderstanding. - Visuals are important
Good visuals support your message and make it more engaging. - Use stories
Storytelling makes your communication relatable and memorable. - Less is more
Avoid clutter—say more with fewer, well-chosen words or images. - Be curious
Stay open to learning and improving your communication through experience and feedback.
- Listen to feedback
