Flashcards in Communications Deck (61)
What are the types or classifications of communications?
Intrapersonal communications - reflective, self thinking
Interpersonal communications - face to face
Small Group - working with others
Public - Speaking..
Mass - media internet, social, radio
Types of information?
Raw Data - just the facts
Propaganda - some truth with bias. promote, misleading in nature
Misinformation - urban legends..some basis in truth?
Dis Information - Fake Stuff different intent
Types of non-verbal (kinesics) communications?
Use of space (Proxemics) types?
How can we align nonverbals with verbal communications?
Monitor nonverbal msg. Self monitor
Align your non verbal msg w purpose
Adapt your non- verbal msg to the situation
Reduce or eliminate distracting nonberbals..
Wear proper attire
Be aware of audience body language and act accordingly
characteristics of Non verbal communications are _________
inevitable, convey emotion, ambiguous
What percentage of our communications are non verbal
non verbal (some say 80%)? some say as much as 93%
People remember _____% of what they hear and _____% of what they see.
Why do we communicate?
Maslows hierarchy of needs.
Instrumental and task needs
What are the three models of the Communication Process?
Action Model (Sender encodes . . channel .. Receiver decodes).
Interaction Model. (Sender encodes . . channel .. Receiver decodes then sends feedback).
Transactional Model. (Sender encodes . . channel .. Receiver decodes then sends feedback simultaneously ). via non-verbals and verbals.
What communication myths were discussed?
Everyone is an adept communicator
Communication can solve any problem
There is only one type of communication
Any communication is good communication
More communication will ultimately make people agree with you.
Characteristics exhibited by competent communicators are?
Responsiveness and adaptability
Ethics and Civility
What are the three stages of perception?
Stage 1. Selection
Stage 2. Organization
Stage 3. Interpretation
Our schemas about other people typically take on four forms.
Physical, Role constructs, Interactive constructs, Psychological constructs
When we make a situational or external attribution we assume another person is doing something because of factors in
His or her environment
The following are influencers in the perception process
Physiological state, physiological traits (Larks, Owls, Hummingbirds). Cultural influences, Occupational influences, Psychological influences and bias..stereotyping.
Two other factors that influence perception dealing with time are
Primacy effect (first impression), recency effect (most recent impression).
Positive Bias is
over-emphasizing positive information. We know them to be good. vs. Negative Bias (indifference...).
Egocentrism influences our perception
focus on ourselves
Self concept shaped by others, multifaceted,
The four areas of the Johari Window are
Open we and others know about us, Blind what we do not know about ourselves but others do know, Hidden what you know about yourself and others do not Unknown - we nor others know about ourself
Facework - create and maintain a positive impression of us
fellowship face, competence face, autonomy face, face threats
LIstening is the same as hearing, I'm a good listener, Effective listening is hard to learn, Intelligent people are better listeners, Older people are better listeners, Women are better listeners than men
HURIER Model of Listening
Hearing, understanding, remembering, interpreting, eveluating, responding
Four reasons why we listen are?
for appreciation, for comprehension, to show support, critical listening ... to see if we agree
Two ways of listening
Active - pay high degree of attention eye contact and facial expressions, Passive - almost no response daydreaming likely
Pseudolistening, Glazing over, Ambushing, Prejudging, Selective listening, Advising,
Guidelines for Dialogic Listening
Stop Talking, Make Listening a goal, Remove distractions, listen for ideas, LIsten to nonverbals and content, Focus on agreement and not disagreement
Principles of Non Verbal commuinication
Conveys emotional and relationship information, Maintains a relationship with verbal messages, relies on context for meaning,