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Flashcards in Company Officer Deck (103)
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1

A person that leads or directs a unit.

Leader

2

Individual who accomplishes organizational objectives through effective and efficient handling of material and human resources.

Manager

3

A person who is responsible for directing the performance of other employees.

Supervisor

4

______ _______ is commonly used in the fire and emergency services, defined as having an uninterrupted series of steps or a chain of command.

Scalar Structure

5

Those who deliver services to the public or external customers; typical functions include fire suppression, EMS, inspections, education, and investigations.

Line personnel

6

Those who provide support to the line personnel and internal or external customers; typical functions are training, logistics, auxiliary organizations, and personnel administration.

Staff personnel

7

_____ refers to the legal ability of an individual to make and implement decisions for which the individual is held accountable.

Authority

8

______ ______ is when decisions are made by one person at the top of the structure.

Centralized Authority

9

_____ ______ is when decisions are made at a lower level with the effects of the decisions reported through the structure.

Decentralized Authority

10

____ __ _____ means that each person with in an organization reports to one, and only one, designated authority.

Unity of Command

11

_____ __ _____ consists of dividing large jobs into smaller tasks that are assigned to specific individuals.

Division of Labor

12

Assistance from agencies, industries, or fire departments that are not part of the agency having jurisdiction over the incident.

Additional Resources

13

Relates to the empowered duties of an official to perform certain tasks. In the case of a fire inspector, the level of an inspector's authority is commensurate with the enforcement obligations of the governing body.

Authority

14

Written agreement between two or more agencies to automatically dispatch predetermined resources to any fire or other emergency reported in the geographical area covered by the agreement.

Automatic aid

15

Person whose primary employment is as a firefighter within a fire department.

Career Firefighter

16

Order of rank and authority in the fire and emergency services.

Chain of Command

17

Political subdivision of a state, province, or territory for administrative purposes and public safety. Also known as Perishes.

County

18

National level of governments such as the U.S. and Canada

Federal

19

Designated geographic area where fire protection is provided, usually through a supporting tax or an area where fire prevention codes are enforced.

Fire District

20

Organizational principle that allows workers to report to more than one supervisor without violating the unity of command principle.

Functional Supervision

21

Functional division of the lowest level of local government.

Municipal

22

Reciprocal assistance from one fire and emergency services agency to another during an emergency, based upon a prearranged agreement; generally made at the request of the receiving agency.

Mutual Aid

23

Person who responds to fires and emergencies and is paid for the responses the make on a response-to-response basis.

Paid-on-Call Personnel

24

The process of going around a link in the chain of command to deal with an issue.

Sidestepping

25

Notifying one's supervisor the one wishes to take an issue to the supervisor's supervisor.

Skip level Notification

26

Territory occupied by one of the constituent administrative districts of a nation whose rights are defined by a constitution.

State/ Provincial

27

Term that describes the governmental structure of Native American and Aboriginal Peoples of North America.

Tribal

28

An evaluation method that incorporates feedback from multiple sources such as the worker, his/ her peers, superiors, subordinates, and customers.

360-degree Feedback Evaluation

29

An individual's ability to correctly perceive and label their own and others' emotions. Also known as Emotional Quotient (EQ)

Emotional Intelligence (EI)

30

System of moral principles governing the perception of right and wrong.

Ethics