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Company Officer 2 Flashcards

(100 cards)

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1
Q

The basic format for policy and procedures documents generally contain_____

A

Statement of purpose

statement of scope
contents page

procedures or policies organized by specific topic or function

appendices containing copies of forums

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2
Q

What is the first step to completing a successful preincident survey?

A

Building the relationship between the company officer and the business owner/occupant

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3
Q

_____roof are composed of relatively short timbers of uniform length. These timbers are beveled and bored at the ends, where they are bolted together at an angle to form an interlocking network of structural timbers.

A

Trussless arched roofs

lamella roof

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4
Q

Trussless arched roofs are sometimes called_______-

A

Lamella roofs

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5
Q

_______roofs have a peak along one edge or in the center and a deck that slopes downward from the peak.

A

Pitched.

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6
Q

_____ roofs are commonly found on commercial, industrial and apartment buildings and may have a slight slope to facilitate water drainage.

A

Flat

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7
Q

What are the five C’s of radio communication?

A

Confidence

control

capability

conciseness

clarity

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8
Q

Every crew member must be trained on the following steps

A

Operation

frequency

procedures

safety

maintenance

Basic radio operation, 
radio frequency assignments
organization radio procedures
radio safety
radio care and maintenance
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9
Q

Fire and emergency services organizations provide services to__________

A

Internal employees

external beneficiaries

stake holders

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10
Q

____ is a primary method for determining the needs, wants and desires of any of the three groups of customers.

A

Listening to feedback

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11
Q

________ is the ability of a system to work with and use the parts or equipment of another system

A

Interoperability

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12
Q

Communication procedures must accomplish what two objectives?

A

Establish the use of specific common terms that mean the same thing to all emergency response personnel.

Establish a system of transmitting periodic progress reports to keep all units current on progress of an incident.

Establish common terms

Establish periodic progress repoerts

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13
Q

In order to ensure that the proper level of customer service is being provided company officers should strive to meet the following objectives

A

Generate productive professional relationships with the customers

form individual relationships with stakeholders

educate their personnel about the community’s expectations

relationships with customers
relationships with stakeholders
educate about communities expectations

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14
Q

Information can be gathered through_______-

A

Formal meetings

informal interviews

surveys

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15
Q

IAFC’s rules of engagement for FF safety? How many?

A

11

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16
Q

How many firefighter life safety initiatives are there?

A

16

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17
Q

A blueprint to reducing firefighter deaths and injuries__________

A

Firefighter life safety initiatives

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18
Q

Who sponsors Fire/EMS, health and survival week?

A

International association of Fire chiefs

International association of Firefighters

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19
Q

It takes 16 firefighters approximately _______ minutes to rescue a lost or downed firefighter.

A

35 minutes (company officer book)

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20
Q

The combination of Carbon Monoxide (CO) and hydrogen cyanide (HCN) commonly found at structural fires is toxic at ________ppm

A

135 ppm

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21
Q

The majority of firefighter line of duty deaths occurs within the first ________ minutes after arriving on the scene.

A

12 minutes

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22
Q

During normal fire conditions, the maximum survival time for civilians is ________ min

A

10 minutes

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23
Q

Fire and EMS personnel frequently incur injuries while providing emergency services. The leading injuries amount these responders are ______ and ________

A

sprains and strains

The majority of injuries occurred during fire attack and search and rescue activities.

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24
Q

5 step operational risk management process

A

situational awareness

Hazard assessment

Hazard control

Decision point

Evaluate

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25
There are five distinct components of the organizational risk management plan_____________
Risk identification Risk evaluation Priorities for action Risk control techniques Risk management monitoring
26
The overall risk management plan should have what three distinct sections?
Community risk assessment Organizational risk management plan Operational risk management process Assessment plan process
27
Analyzing exposure to hazards implementing appropriate risk management techniques and monitoring their results
Risk management
28
_________ continues to be the leading cause of firefighter fatalities.
Cardiac Arrest
29
What are the 4 areas where caution is advised when using the internet?
Inappropriate sites accuracy of information found on the internet data and email live forever restrictions regarding the use of social media
30
___________ records include training, performance, attendance, exposures, medical.
Personnel
31
_______ records are the basis for planning and justifying budge requests.
Activity records (incident reports)
32
Maintenance records are usually kept in 2 distinct categories
Preventive and corrective
33
Who generally maintains inventory and fixed assets records?
The administration or logistics branch of the organization
34
The steps involved in the budget process are?
PPimer Planning preparing implementing monitoring evaluating revising
35
An organizations _____ budget is used for the recurring expenses.
Operating Budget
36
What is the largest single item in an operating budget?
Personnel costs 90% of operating budget
37
A ________ budget includes projected major purchases. Items that cost over a specific amount and are expected to last more than 1 year. (usually 3 or more)
Capital Budget
38
Public organizations use what two types of budgets?
Capitol Budgets Operating budgets
39
______ and ______ can be used interchangeable depending upon the organization and are based upon the authority delegated to the company officer.
Orders and Directives
40
A ______ is a guide to organizational decision making.
Policy
41
_____ are the basis for company level skills training such as fire attack, ICS, RIT, search ect.
SOP's
42
The maximization of health and safety in the fire services is directly related to ____________
policies and procedures
43
What are the types of narrative reports?
Justification recommendation progress progress and justification description
44
The first step in preparing narrative report is to ____________
Determine the purpose
45
_______ are generally written to preclude deviation from the standard being set.
Rules and regulations SOP's/SOG's allow deviation
46
What are the 3 main parts of a written document?
Intro Body Conclusion
47
How many words are in the average paragraph?
75- 125
48
The first step in writing any document is to determine the___________-
Audience Scope Purpose
49
The primary types of formal speeches and presentations for company officers include:
Persuasive Informative Instructional
50
What are the components of listening?
Attending Understanding remembering evaluating responding
51
Speech communication research indicates that nonverbal communication transmits _____% of any message.
93%
52
Speech communication research indicates that body language communication transmits _____% of any message
55%
53
Speech communication research indicates that vocal tone and infliction communication transmits _____% of any message
38%
54
Speech communication research indicates that verbal communication transmits _____% of any message
7%
55
What are the 5 general purposes for interpersonal communications?
Learn Relate Influence Play help
56
Interpersonal communication consists of the following basic elements?
Sender Message Receiver Feedback
57
The four most common forms of communication with the fire and emergency services are __________
Informal interpersonal oral written incident scene communications
58
Progressive discipline usually involves the following 3 levels?
Preventive action Corrective action punitive action
59
Progressive discipline starts with __________
training/education to correct the first instance that an employee fails to meet standard.
60
Discipline in the fire service is designed to _____________
provide positive motivation Ensure compliance with established rules, regulations Provide direction Discipline = training that corrects
61
possible reasons that people break the rules___________
Resentment boredom ignorance stress
62
If a conflict cannot be resolved an alternative is the peer mediation process. Some benefits of the process include_______
Relationships are maintained External publicity is avoided Organization control the process costly litigation is avoided participant control the resolution
63
What are the 6 steps of the conflict resolution?
Identify the problem Define the problem Determine the response Determine alternative solutions convert the decision to an action test the action against the desired outcome
64
Also called the problem solving style________
Collaborating conflict | sharing of info openly and honestly
65
Reaching a compromise solution that all parties can agree upon_________
Negotiating conflict
66
Relying on an aggressive and uncooperative approach______________
Forcing conflict
67
Appeasing others by passively giving in to their positions_______
Accommodating conflict
68
Taking a nonassertive or passive approach | conflict management style
Avoiding conflict
69
What are the 5 methods of resolving conflicts?
Avoiding Accommodating forcing negotiating collaborating
70
According to NFPA 1021 the responsibility for formal performance evaluations rest tithe the level _______ fire officer.
Level II fire officer
71
Title VII of the Civil Acts rights of 1964
Hostile work environment
72
5 step planning model | problem solving
ISDIE Identify Select design implement evaluate
73
A statistical tool used in project management that is designed to analyze and represent the tasks involved in completing a given project.
Pert Chart Program evaluation review technique
74
What skills are required to complete a task?
Planning Organizing Controlling evaluating
75
Plans may be categorized as_________
Standing single use strategic operational/administrative Contingency
76
An effective company officer must possess the following management skills______________
Administrative skills Human and communication skills Conceptual and decision making skills
77
What are the Four functions of management?
Planning Organizing directing Controlling
78
The NFPA standard defines the level 1 officer as a __________ and the level II officer as a __________
Level 1 Supervisor Level 2 Manager
79
______ is used to better prepare individuals for their roles and responsibilities within the organization under the direction of a positive role model.
Mentoring
80
4 step method of counseling
Describe current performance describe desired performance gain a commitment for change follow up the commitment
81
_________ is a formal process which assists participants in identifying and resolving personal, behavioral or career problems that are adversely affecting performance.
Counseling
82
________ is a process of giving motivational direction, positive reinforcement and constructive feedback to employees in order to maintain and improve performance.
Coaching
83
Employees should be involved in establishing goals and objectives using one of three methods__________
Require the employee to accomplish a specific task Delegate task Use democratic leadership principles
84
The acronym _______ can be used to establish objectives that are:
SMART Specific Measurable attainable Relevant Time bound (timely)
85
What is the best tool for combating groupthink?
Team Diversity
86
A pattern of thinking that includes self deception, peer pressure, and conformity to group ethics and values
Group think
87
The first line supervisor should categorize activities into 3 levels of priority:
Emergency Response Preparation for emergency response Organization duties
88
A company officer has the following basic functions that are common to most supervisory positions
Meeting supervisory responsibilities solving problems establishing goals Building an effective team motivating apply management principles
89
______Refers to the administration and control of projects, programs, situations or organization.
Management
90
Includes the processes of directing, overseeing, and controlling the activities of other individuals
Supervision
91
What are the four main reasons for lying?
BASS Basic Needs Affiliation Self esteem Self gratification
92
Some causes of unethical behavior in the fire and emergency services organizations include:
Violation of moral principles Bottom-line mentality Short cut Mentality Exploitive mentality
93
Ethics: Three step check
Is it Legal? Is it fair to all concerned? How will it make me feel about myself?
94
_________express the level of conduct all members of society are expected to follow.
Ethical standards
95
_________Sometimes call "moral philosophy" are the agreed upon philosophical principles that define what is correct.
Ethics
96
Leaders can take the following 8 steps to create command presence
``` Determine the situation Know your resources develop a strategy Listen make the decision implement the decision evaluate take responsibility ```
97
To achieve command presence it may be helpful to have or develop the following attributes
Self confidence trust worthiness consistency responsibility acceptance expertise
98
_____ is the ability to identify the components of a situation, assess the need for action, determine the nature of intervention and to be perceived as having the ability to take this action
Command presence
99
An evaluation method that incorporates feedback from multiple sources such as the worker his peers, superior and subordinates.
360 degree feedback evaluation
100
The first step in developing leadership skills is to
study successful leaders and develop your own list of leadership traits

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