Company Officer Text Flashcards
List six attributes to help build a command presence
Company officer text PG 58
CRATES
- consistency
- responsibility
– acceptance
– trustworthiness
– expertise - self confidence
List four management functions CO pg 75
PODC
– planning
– organizing
– directing
– controlling
What are the five steps to the planning process? CO pg 82
ISDIE
- Identify – identify a problem that requires a response, problem may be an emergency or non-emergency response
- Select – choose an appropriate response to the problem, goals, outcomes and objectives
- Design – determine steps required to meet goals outcomes and objectives
- Implement - perform the selected activity or supervise crew members in the activity that will mitigate the problem
- Evaluate - determine the effectiveness of the activities in meeting goal outcomes and objectives effectiveness may be immediate or prolonged
List five methods to resolve conflict. 
AAFNC
AAFNC
Avoiding – non-assertive or passive approach, deny problem exists, refused to take a stand, withdraw from situation - result is lose/lose conflict is never resolved
Accommodating– passively giving into others position – lose/win second persons needs are met at the expense of the first person
Forcing- aggressive or uncooperative approach – lose/win – can damage relationships, creates animosity, results in single solution response
Negotiating- reaching a compromised solution that all parties can agree upon. Conflict is resolved quickly relationships are maintained
Collaborating - sharing information openly and honestly which usually results in the best solution. This is focussed on best interest of organization, community or service area
What are three management styles? CO pg 91
Passive
Aggressive
Assertive
- Passive – people hide their own emotions, the goal of passive behaviour is to appease others and avoid conflict
- Aggressive – when people express their emotions openly and use threatening behavior. Goal is to dominate the situation or other person win/lose
- Assertive – when people express their emotions honestly, defend rights without hurting others, goals are communication, mutual respect, fairplay, and compromise between rights and needs of other parties
When dealing with progressive discipline what are three actions you can use? 
CPP
- Preventative action – hold individual counselling interview to correct the inappropriate behaviour as soon as it is discovered and prevent it from becoming a pattern or progressing to a more serious offense
- Corrective action – use when an employee repeats a violation from which preventative action was taken, commits a different violation or a serious violation as a first offense. Communicated in writing
- Punitive action – use this action when employee continues to exhibit inappropriate behaviour despite earlier corrective efforts or commits a very serious violation of the organizational rules as a first offense. Put employee on notice that this behaviour cannot and will not be tolerated
Interpersonal communications consist of five elements. List the five elements. pg 107
SMRFI
- Sender - the person that initiates the message using both verbal and nonverbal communication
- Message - the content sender is trying to communicate
- Receiver - individual(s) that the sender is attempting to communicate with
- Feedback - reaction of the receiver to the message and it’s tone
- Interference - anything that may prevent the receiver from completely understanding the message
There are five general purposes for interpersonal communications. List the five purposes. pg 108
PHIRL
Playing / helping /influencing / relating /learning
Learning – acquire knowledge or skill
Relating – establish a new relationship or maintaining an existing one
Influencing – control, direct or manipulate behavior
Playing – create diversion and gain pleasure or gratification as with positive humor
Helping – attend to other persons needs or console someone in a time of need
Laymens five ways to analyze an emergency situation
pg 301.
FPODP
- Facts – things that are true
- Probabilities – likely to happen
- Own situation – officers own knowledge about the situation
- Decision – initial use of resources followed by supplemental resources
- Plan of operation – info compiled into incident action plan
The company officer book refers to listening skills what are they? pg 111
AURER
- Attending – focus on speaker while ignoring other distractions
- Understanding – decode message and assign meaning
- Remembering – retain info short and long-term memory, take notes, repeat info back to sender, mnemonic devices and asking questions
- Evaluating – analyzing info to determine accuracy to effectively evaluate a message, the listener must draw on their own experience, assess the credibility of the speaker and interpret nonverbal clues
- Responding – indicating to the sender that the message or info has been understood or requires more explanation, responses may be verbal such as asking questions for more info
Structures are composed of what building elements?
pg 220
- Structural frame
- Loadbearing walls
- Exterior non-bearing walls
- Interior non-bearing walls
- Floor assemblies
- Roof assemblies
What does RECEOVS stand for? pg 322
R – rescue E – exposures C – confinement E - extinguish O – overhaul V – ventilation S - salvage
In the operational planning P model, The model follows a sequence of actions that are critical to using the model. List the steps. pg 327
SIDME
SIDME – size up – incident objectives and strategies – develop IAP – make assignments – evaluate and revise the plan
List 14 rules of engagement for IC to follow to protect personnel. pg 294
– conduct a 360° size up of incident
– determine occupant survival profile
– conduct initial risk assessment
– do not have the resources to safely support and protect firefighters seriously consider defensive attack
– do not risk firefighters lives for lives or property that cannot be saved
– extend limited risk to protect savable property
– extend vigilant and measured risk to protect and rescue savable lives
– act upon reported unsafe practises and conditions … Stop evaluate and decide
– maintain frequent two way communications and keep interior crews informed of changing conditions
– obtain frequent progress report and revise IAP
– accountability
– after completing primary search, little to no progress towards fire control has been achieved seriously consider defensive strategy
– always have RIT in place at working fires
– always have rehab in place at working fires
Leadership traits
pg 56
IIIDVS
IIIDVS
- Integrity – intelligence – initiative - decisiveness - vision - self assurance – personal security – sense of priority - planning organizing controlling
Leadership skills
List them
SICPUB
– See opportunities – identify challenges – communicating – plan for success – understanding the system - build trust
– inspiring a shared vision – enabling others to act – modelling desired behavior – encouraging subordinates – establishing priorities
List eight steps to create a command presence pg 58
DKDLMIET
– determine what the situation is – know what resources are available – develop strategy to resolve situation –listen to all points of view – make the decision – implement the decision – evaluate the decision – take responsibility for the decision
