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Flashcards in COMPLAINTS PROCEDURES Deck (3)
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1
Q

What is CONCILIATION?

A

Enables the parties to settle their differences themselves. IT IS FREE

2
Q

What is ARBITRATION?

A

An alternative to court meaning both parties allow their dispute to be given to an independent arbitrator in writing.
= Not free and cannot go to court afterwards

3
Q

What is COURT ACTION?

A

Compensation claims of £15,000 or less = small claims court