Concepts of Quality Flashcards
What is Quality?
The degree to which a set of inherent characteristics of an object fulfils requirements.
Who defines the quality of a service or product?
The Customer, Legislation and Regulation
What is Quality Assurance?
Activities to endure that quality requirements are fulfilled
What is Quality Management?
The process of overseeing and controlling all activities and tasks needed to maintain a desired level of excellence.
What is Quality Control?
The process of Ensuring that products or services meet specified requirements and standards.
What is a Quality Management System?
Framework of policies, processes and procedures used to ensure that an organization can fulfill all tasks to achieve quality objectives
Customer?
Person that receives or consumes the product or service.
External Customer?
Customer who is outside of the organization, such as a consumer or client.
Internal Customer?
Customer who is within the organization, such as employee or department.
Stakeholder?
Person or group with an interest or concern in the success of an organization or product.
What is Quality Failure?
A situation where a product or service does not meet the required standards or expectations.
What are Quality Issues?
Problems or concerns related to the level of excellence or conformity of a product or service.
What are Quality Management Activities?
Actions taken to identify, determine, processes and resources, manage risks and achieve desired results
What is Risk Management?
The process of identifying, assessing, and prioritizing risks to minimize negative impacts and maximize opportunities
What is a Customer Requirement?
Specification of what a customer needs or expects from a product or service
What is the Quality Policy?
Document that outlines an organizations commitment to quality and its approach to achieving it
What is Risk Based Thinking?
Approach that considers risks and their impacts when making decisions and taking actions
What are Quality Objectives?
Specific, measurable goals that an organization sets to achieve quality?
What are Resources?
Assets, such as assets, people, materials and equipment, that are used to achieve objectives
Infrastructure?
Physical and organizational structures and facilities needed to support operations.
What are Corrective Actions?
Actions taken to address non-conformances and prevent their recurrence.
What are Non-conforming products?
Products that do not meet specified requirements or standards
Process planning and control?
Activities to define, document and manage processes to ensure they meet requirements .
Control of External Activities?
Management of processes and relationships with external parties to ensure quality and conformity
