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Quality Assurance > Concepts of Quality > Flashcards

Concepts of Quality Flashcards

1
Q

What is Quality?

A

The degree to which a set of inherent characteristics of an object fulfils requirements.

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2
Q

Who defines the quality of a service or product?

A

The Customer, Legislation and Regulation

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3
Q

What is Quality Assurance?

A

Activities to endure that quality requirements are fulfilled

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4
Q

What is Quality Management?

A

The process of overseeing and controlling all activities and tasks needed to maintain a desired level of excellence.

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5
Q

What is Quality Control?

A

The process of Ensuring that products or services meet specified requirements and standards.

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6
Q

What is a Quality Management System?

A

Framework of policies, processes and procedures used to ensure that an organization can fulfill all tasks to achieve quality objectives

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7
Q

Customer?

A

Person that receives or consumes the product or service.

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8
Q

External Customer?

A

Customer who is outside of the organization, such as a consumer or client.

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9
Q

Internal Customer?

A

Customer who is within the organization, such as employee or department.

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10
Q

Stakeholder?

A

Person or group with an interest or concern in the success of an organization or product.

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11
Q

What is Quality Failure?

A

A situation where a product or service does not meet the required standards or expectations.

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12
Q

What are Quality Issues?

A

Problems or concerns related to the level of excellence or conformity of a product or service.

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13
Q

What are Quality Management Activities?

A

Actions taken to identify, determine, processes and resources, manage risks and achieve desired results

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14
Q

What is Risk Management?

A

The process of identifying, assessing, and prioritizing risks to minimize negative impacts and maximize opportunities

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15
Q

What is a Customer Requirement?

A

Specification of what a customer needs or expects from a product or service

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16
Q

What is the Quality Policy?

A

Document that outlines an organizations commitment to quality and its approach to achieving it

17
Q

What is Risk Based Thinking?

A

Approach that considers risks and their impacts when making decisions and taking actions

18
Q

What are Quality Objectives?

A

Specific, measurable goals that an organization sets to achieve quality?

19
Q

What are Resources?

A

Assets, such as assets, people, materials and equipment, that are used to achieve objectives

20
Q

Infrastructure?

A

Physical and organizational structures and facilities needed to support operations.

21
Q

What are Corrective Actions?

A

Actions taken to address non-conformances and prevent their recurrence.

22
Q

What are Non-conforming products?

A

Products that do not meet specified requirements or standards

23
Q

Process planning and control?

A

Activities to define, document and manage processes to ensure they meet requirements .

24
Q

Control of External Activities?

A

Management of processes and relationships with external parties to ensure quality and conformity

25
Q

Control of Production?

A

Activities to ensure that products or services are produced according to specified requirements.

26
Q

What is the Performance Evaluation?

A

The process of monitoring, measuring, analyzing, and evaluating performance to ensure quality and customer satisfaction

27
Q

What is an Internal Audit?

A

A systematic examination and assessment of an organization’s processes and procedures to ensure compliance and identify areas for improvement

28
Q

What is a Management Review?

A

Evaluation of an organization’s Performance and effectiveness by top management to ensure alignment with objectives and continuous improvement

29
Q

What is Non- Conformance?

A

Failure to meet specified requirements or standards.

30
Q

What are quality objectives?

A

Specific, measurable goals that an organization sets to achieve quality

Quality Assurance (3 decks)

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