Quality Standards

Question 1

What are Quality Assurance Schemes?

Answer 1

They provide a set of frameworks, guidelines or standards that facilitate the assessment of quality and support continuous improvement.

Question 2

What does Quality Assurance Schemes help business’ /organizations do?

Answer 2

Be more efficient, improve customer satisfaction, identify and address risks and meet statutory and regulatory requirements.

Question 3

What does ISO stand for?

Answer 3

International Organization for Standardization

Question 4

What is the ISO?

Answer 4

it is a independent, non-governmental organization that develops international standards for products and services to ensure quality, safety and efficiency.

Question 5

What doe ILAC stand for?

Answer 5

International Laboratory Accreditation Collaboration.

Question 6

What is the role of ILAC?

Answer 6

It includes developing and harmonizing laboratory and inspection body accreditation practices.

Question 7

What is the IAF?

Answer 7

Internal Accreditation Forum

Question 8

What does the IAF do?

Answer 8

Similar to ILAC, but operates in the fields of management systems, products, services, personnel and other similar programmes.

Question 9

What does BSI stand for?

Answer 9

British Standard Institution

Question 10

What does ENSFI stand for?

Answer 10

European Network of Forensic Science Institutes

Question 11

What does CSFS stand for?

Answer 11

Chartered Society of Forensic Science

Question 12

What does FSR stand for?

Answer 12

Forensic Science Regulator

Question 13

What does IUPAC stand for?

Answer 13

International Union of Pure and Applied Chemestry

Question 14

What is EURACHEM?

Answer 14

A focus of analytical chemistry in Europe

Question 15

What are the Core Concepts of the ISO standards?

Answer 15

A process approach, the plan-do-check-act cycle and risk based thinking

Question 16

What does the Process Approach do?

Answer 16

Apply systematic management of processes and interaction of processes to enable the organization to achieve its intended results, in accordance with its quality policy

Question 17

The Plan-Do-Check-Act cycle

Answer 17

Applies to individual processes and the system as a whole.
How the processes fit together, and whether they are successful in achieving the organization’s aims.

Question 18

What is risk based thinking?

Answer 18

Used to prevent undesirable out comes
-Identify potential risk.
-Remove or reduce risk.

Question 19

What is ISO 9001?

Answer 19

a standard that sets out the requirements for a
quality management system. It helps businesses and organizations to be more effective and improve customer satisfaction.

Question 20

What is the Quality Management System?

Answer 20

defines how an organization meets the requirements of its customers and other stakeholders affected by its work.

Question 21

What are Quality Management Principles?

Answer 21

Customer Focus, Leadership, Engagement of People, Process Approach, Improvement, Evidence Based Decision Making, Relationship management.

Question 22

Customer Focus

Answer 22

Primary focus is to meet
customer requirements and exceed customer expectations

Question 23

Leadership

Answer 23

Leaders at all levels establish unity of purpose and direction

Question 24

Engagement of people

Answer 24

Competent, empowered and engaged people at all levels

Question 25

Process approach

Answer 25

Consistent and predictable results are achieved with interrelated processes

Question 26

Improvement

Answer 26

Ongoing focus on improvement

Question 27

Evidence based decision making

Answer 27

Decisions based on the evaluation of data and information

Question 28

Relationship management

Answer 28

Good management of relationships with interested parties such as suppliers

Question 29

What makes up a Quality Management System?

Answer 29

Policy, Quality Manual, Procedures, Work Instructions, Record Forms

Question 30

What does ISO/IEC 17020 do?

Answer 30

Conformity Assessment - Requirements for the operation of various types of bodies performing inspection.

Question 31

Who uses ISO/IEC17020

Answer 31

Organizations performing various types of inspection, surveys and risk assessments. Most applicable for crime scene investigation.

Question 32

What does ISO/IEC 17025 do?

Answer 32

General requirements for the competence of testing and calibration laboratories.

Question 33

Who uses ISO/IEC 17025?

Answer 33

organizations who perform testing, sampling or calibration and enables laboratories to demonstrate their competency to produce valid results

Question 34

What does the ISO/IEC 15189 do?

Answer 34

Medical Laboratories- requirements for quality and competence

Question 35

Who uses ISO/IEC 15189?

Answer 35

Based on ISO 17025 but specific to medical laboratories and relates to clinical measurements. Also relevant to laboratories undertaking toxicology.

Question 36

What is the difference with ISO 9001?

Answer 36

It is very general and does not cover technical aspects

Question 37

What is the difference with ISO/IEC 17025?

Answer 37

Enables laboratories to demonstrate their competency to produce valid results. Accreditation is given for specific tests.

Question 38

What is the difference with ISO/IEC 15189?

Answer 38

Is specifically for medical laboratories and relates to clinical measurements.