Conflict Avoidance, Management & Dispute Resolution (Level 1)

Question 1

What is a conflict of interest?

Question 2

How do you avoid conflict?

Question 3

Give an example of a manageable/unmanageable conflict.

Question 4

What procedures exist to deal with a complaint?

Question 5

What means of redress are available to a client whose complaint has been rejected by a
firm? (e.g. Arbitration, Mediation, CEDR, Conciliation, Law).

Question 6

What means of redress are available to a client whose complaint has been rejected by a
firm? (e.g. Arbitration, Mediation, CEDR, Conciliation, Law).

Question 7

What are the limits of the remit of CEDR?

Question 8

What is the difference between an arbitrator/arbiter and an independent expert?

Question 9

What is the difference between an independent expert and an expert witness?

Question 10

If appointed as an expert witness, who are you principally responsible to?
What guidance is there?
Can an expert witness be sued in Scotland?

Question 11

How long does a pursuer have to make a claim in Scotland after discovering a loss?

Question 12

What techniques are there for conflict avoidance?

Question 13

What do you understand re the different ways to resolve a conflict?

Question 14

What is the difference between adjudication and arbitration?

Question 15

What is ADR?

Question 16

What does RICS have in place re dispute resolution?