Conflict Redolution

Question 1

What are the two main categories or types of conflict?

Answer 1

Functional and dysfunctional conflict

Question 2

When categorizing according to who is involved in it, what are the four groups?

Answer 2

1. Inner conflict
2. Person against person
3. Within a group conflict
4. Person against group conflict

Question 3

Name the three conflict management styles and give a brief explanation of each?

Answer 3

1. Non-confrontational style- doesn’t want to start conflict.
2. Confrontational style- wants it their way.
3. Cooperative style- gives options isn’t really on a “side”

Question 4

List the three strategies we discussed to help resolve conflict and explain which one works best and why?

Answer 4

Win-win
Win-lose
Lose- lose
Best is win-win because you compromise with the other person so you are both happy

Question 5

What are the six steps in order to be successful? (Win-win)

Answer 5

1. Control emotions
2. Agree on group rules
3. Make sure all positions are clear
4. Explore several needs and issues.
5. Develop alternative plans
6. Chose win-win solutions

Question 6

Define conflict resolution:

Answer 6

It is a learning process that helps people understand conflict dynamics and it allows them to communicate creatively to resolve conflicts peacefully and fairly