Confrontation Flashcards
(11 cards)
What is a suggested alternative to the word ‘confront’?
Substitute the word ‘clarity’. Clarify the issue instead of confronting the person.
What is the first commandment for confrontation?
Do it privately, not publicly.
When should you confront someone?
As soon as possible. That is more natural than waiting a long time.
What should you focus on during a confrontation?
Speak to one issue at a time. Don’t overload the person with a long list of issues.
What should you avoid after making a point?
Once you’ve made a point, don’t keep repeating it.
What type of actions should you address in a confrontation?
Deal only with actions the person can change.
What type of language should be avoided during confrontation?
Avoid sarcasm and words like ‘always’ and ‘never’.
How should criticisms be presented?
Present criticisms as suggestions or questions if possible.
Should you apologize for the confrontation?
Don’t apologize for the confrontational meeting.
What is the ‘sandwich’ approach in confrontation?
Use the ‘sandwich’ method: Compliment - Confront - Compliment.
What is a key attitude to have when confronting someone?
Have courage and confront the person you have avoided dealing with.
