Consumer Conflict Flashcards
Consumers
- need to act responsibly
- eg try to clothes on
- caveat emptor
Cause of consumer conflict
- Poor quality product
- Poor pricing
- Bad terms
Consumer association of Ireland
- interest Group
- ensure good quality products
- make consumers aware of there rights
- expert advice
- lobby the government
Sale of good and supply of services act
Shop
1Goods must be of merchanitble quality
2fit for purpose
3 as described
4identical to sample
3Rs
Refund,Repair, Replace
Sale of good and supply of services act 1980
Services
1Supplier qualified
2provides service with due care and diligence
3materials must be of merchantable quality
4goods sold from service must be of merchantable quality
Sale of Good and supply of services act
Law states
1The retailer not manufacturer is responsible for dealing with claim
2offence to display a sign that suggests consumers have no rights
3Guarantees only enhance customers choice
Consumer protection act
- deals with unfair commercial practices
- is unfair if the buiseness doesn’t give responsible skills, care or lies
- significantly impairs the average consumers ability to make a choice
Consumer Protection act
Prohibits 3 unfair commercial practices
1 misleading practices
2 aggressive practice
3 prohibited practices
Misleading practice
Contains false information or deceives consumer It is a offence to mislead about -price - results - characteristics - geographical origin - usage or history -nature of product
Aggressive commercial conflict
-is aggressive if the buiseness coerces,tricks or puts unfair pressure on the consumer
-threatening or abusive language is banned
-taking advantage of consumer misfortune is banned
EG car breaks down
Prohibited practices
- Untrue claim
- lye about closing down or moving sale
- direct appeal to children
- lying about free gift
- Running a competition with prizes that are not available
- demand pay for unsolicited goods
Consumer protection act
- Pyramid schemes are banned
- offence to hide prices
-
