Consumers Flashcards
1
Q
What is a need/want?
A
Need-something we can’t live without
Want-things we’d like to have
2
Q
What varies our needs and wants?
A
Our age-elderly want different than a child
Our lifestyle-salesman(car needed)
3
Q
What are rights and responsibilities?
A
We have a right to both of these
Right to choose and reliable info
4
Q
What is the CIA?
A
Consumer information act 1978
Protects consumer against false info
5
Q
What is a guarantee?
A
Contract between manufacturer and consumer-added bonus
6
Q
What is redress?
A
Refund
Replace
Repair
7
Q
What is a consumer?
A
Anyone who buys or uses goods or services
