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Cont. Sample Q & A Flashcards

(93 cards)

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1
Q

Function of HR

A

Attract, engage, develop, reward, retain talent

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2
Q

Labor relations deal with

A

unions, policies/procedures, bargaining agreements

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3
Q

Performance evaluations include:

A

planning, assessment, feedback, coaching

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4
Q

LMS

A

Learning Management Systems

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5
Q

Social Learning

A

experience, knowledge, cultural understanding of each generation

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6
Q

Cost of goods

A

Direct costs to produce product incl. labor

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7
Q

Simple balance sheet aka:

A

Statement of Financial Position

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8
Q

ACH (automatic clearing house)

A

network for clearing financial transactions

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9
Q

Four primary record value categories:

A

Business/Operational, legal/reg., financial, historical

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10
Q

PII

A

Personally identifiable information

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11
Q

FIFO

A

First in, first out

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12
Q

ERP (enterprise resource planning)

A

software to manage day-to-day bus. activities

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13
Q

PMI

A

Project Management Institute

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14
Q

KPI

A

Key Performance Indicators

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15
Q

Board meetings

A

Brings executives together w/ governing board

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16
Q

ESG (event specification guide)

A

working docs. w/ info about event - for staff

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17
Q

F&B

A

Food & Beverage

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18
Q

Local Meeting Professionals

A

PYM, MeCo, Meeting Prof. Int’l

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19
Q

BEO

A

Banquet Event Order

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20
Q

Chartered transportation

A

groups 10 or more - bus, shuttle, trolley

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21
Q

Bureau of Consular Affairs

A

website w/ travel requirements, needed vaccines, & warnings

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22
Q

Non-traditional venue

A

historical facilities, restaurants, museums, arenas

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23
Q

GroupWise

A

online tool for meeting planning

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24
Q

Analog record

A

paper or micrographic, photos, film

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25
Digital copier
device that scans physical docs. to electronic
26
APA (American Psych. Assoc.)
Writing about medicine, health
27
Qualitative research
mix of hard/anecdotal data - why people behave
28
Internet
network connecting millions of computers
29
Yammer
Internet social network
30
Pinterest
share ideas & images
31
WordPress
blogging platform
32
WAN
wide area
33
Wi-fi
network w/o direct cable
34
CSV (comma separated values)
format open in spreadsheet
35
GIF (graphic interchange format)
lossless file for static & animated images
36
Snapshot
copy of entire computer system at certain time
37
Sentences should be below ____ words
20
38
Coordinating conjunction
join 2 or more independent clauses w/ and, but, yet (comma)
39
Transitional expressions are:
therefore, however
40
Information repositories:
Information maintained across network. SharePoint, OneNote, Google Docs, Dropbox
41
Chart
Visual representation of data
42
Scatter plot
2 dimensional; using dots to represent values
43
Variable
Quantity or value displayed in chart
44
Graph
Chart representing relationship 2 variables
45
Cloud tools for charts include:
LucidChart, Amcharts, Chartgo
46
MLA (Modern lang assoc)
For writing about literature/arts
47
Chicago
For writing about history
48
Web design quality should be between ___ & ____
72 & 200 dpi
49
Print design quality should be _______ or above
300 dpi
50
In finance, CDs are:
Certificates of deposit - fixed
51
Interest
Percent paid by bank
52
Overdraft
withdrawing more $ than you have
53
Safe Deposit Box
at bank for customer valuables
54
Style guides examples:
Elements of style, Gregg Reference, Chicago, Franklin Covey
55
Cognitive leap of the brain
brain superimposes what supposed to be written w/ actually written
56
Cliches
worn out phrases
57
BLUF approach (communicating)
bottom line up front
58
Ideal score for readability is:
7 or 8
59
Subject line should include:
Reason + Subject; Purpose + Topic
60
Proposals
persuasive reports for consideration
61
Reference documents
record for future reference
62
Ethnocentrism
Belief your ethic group is better
63
Filter
Comprises biases, personal beliefs, outside influence
64
Herzberg's motivational factors:
achiev, recogn, job. perf, responsibility, advance, feedback
65
Customer service
assisting customers w/ Qs & needs
66
Destination point
Deciding if document....action or information
67
Confirmation bias
....evidence that supports expected outcome
68
Cross/multi functional or matrix teams
people from different areas of expertise, common goal
69
Anecdotal evidence
based on person's thoughts/feelings
70
Accounts Receivable
for goods/services sold on credit
71
Cloud tool
online tool to create charts & embed
72
Client-facing mtgs.
External mtgs w/ clients
73
Brainstorming
Teams share ideas
74
Dangling modifiers
Word/phrase...not clearly stated
75
Data archiving
Docs stored for later/long-term reference
76
Deficiency Needs (D needs)
1st 4 needs of Maslow's hierarchy of needs
77
Deluxe room
Step up from standard
78
Descriptive statistics
method central tendency/standard deviation
79
Font
complete asst. of characters
80
Herzberg Hygiene Theory
...which factors....cause satisfaction/dissatisfaction
81
Interpersonal dynamics
study...how body language..support/negate
82
Lack of accountability
reason people do not provide satisfactory justification for actions
83
In planning event, a planning document is:
detailed info incl. resources, costs, ...
84
Revenue projections
Estimate of revenue....historical data
85
Project
Temporary endeavor
86
Statement of Financial Activities
Income/revenue for...period of time
87
Teleconferences
meetings via the phone
88
Typeface
characters in consistent type/style
89
Unethical decision making
lack in moral principles
90
Videoconference mtgs.
Meet diff. places, hear/see ea. other on computer
91
Web conference mtg.
Visual/audio transfer through VoIP; e-meetings
92
Withdrawal
taking $ out of acct.
93
Variable costs
periodic costs that change

CAP (4 decks)

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