Core ITIL lifecycle publication Flashcards

(5 cards)

1
Q

ITIL Service Operation

A
Event management
Incident management
Request fulfilment
Problem management
Access management
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2
Q

ITIL Service Strategy

A
Strategy management for IT services
Service portfolio management
Financial management for IT services
Demand management
Business relationship management
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3
Q

ITIL Service Design

A
Design coordination
Service catalogue management
Service level management
Availability management
Capacity management
IT service continuity management
Information management
Supplier management
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4
Q

ITIL service transition

A
Transition planning and support
Change management
Service asset and configuration management
Release and deployment mnagement
Service validation and testing
Chamge evaluation
Knowledge management
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5
Q

ITIL Continual Service Improvement

A

Seven-step improvement process

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