Core ITIL lifecycle publication Flashcards Preview

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Flashcards in Core ITIL lifecycle publication Deck (5)
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1

ITIL Service Operation

Event management
Incident management
Request fulfilment
Problem management
Access management

2

ITIL Service Strategy

Strategy management for IT services
Service portfolio management
Financial management for IT services
Demand management
Business relationship management

3

ITIL Service Design

Design coordination
Service catalogue management
Service level management
Availability management
Capacity management
IT service continuity management
Information management
Supplier management

4

ITIL service transition

Transition planning and support
Change management
Service asset and configuration management
Release and deployment mnagement
Service validation and testing
Chamge evaluation
Knowledge management

5

ITIL Continual Service Improvement

Seven-step improvement process