Core ITIL lifecycle publication Flashcards
(5 cards)
1
Q
ITIL Service Operation
A
Event management Incident management Request fulfilment Problem management Access management
2
Q
ITIL Service Strategy
A
Strategy management for IT services Service portfolio management Financial management for IT services Demand management Business relationship management
3
Q
ITIL Service Design
A
Design coordination Service catalogue management Service level management Availability management Capacity management IT service continuity management Information management Supplier management
4
Q
ITIL service transition
A
Transition planning and support Change management Service asset and configuration management Release and deployment mnagement Service validation and testing Chamge evaluation Knowledge management
5
Q
ITIL Continual Service Improvement
A
Seven-step improvement process
