Flashcards in Core ITIL lifecycle publication Deck (5)
Loading flashcards...
1
ITIL Service Operation
Event management
Incident management
Request fulfilment
Problem management
Access management
2
ITIL Service Strategy
Strategy management for IT services
Service portfolio management
Financial management for IT services
Demand management
Business relationship management
3
ITIL Service Design
Design coordination
Service catalogue management
Service level management
Availability management
Capacity management
IT service continuity management
Information management
Supplier management
4
ITIL service transition
Transition planning and support
Change management
Service asset and configuration management
Release and deployment mnagement
Service validation and testing
Chamge evaluation
Knowledge management
5
