Correctional Interviewing Flashcards
What is emotional intelligence?
“The ability to monitor one’s own and other’s feelings and emotions, to discern among them, and to use this information to guide one’s thinking and action”
What are reflecting feelings?
Reflecting feelings says that you understand clients emotions
What are 3 outcomes of reflecting feelings?
-Deeper client disclosure, greater awareness of feelings, & helps client report their emotions
-Normalizes emotions
-Deepens the relationship
What are the 4 primary emotions?
-Sad
-Mad
-Glad
-Scared
What are the 5 steps of using reflective feelings?
Step 1. Choose a sentence stem
Step 2. Pinpoint & label feeling(s)
Step 3. Use a brief statement of context
Step 4. Use appropriate verb tense
Step 5. Check for accuracy
What is the formula for reflecting feelings?
“Name, it sounds like you feel/felt
(EMOTION) when (CONTEXT), is that right?”
What is worldview?
A person’s view of self, others, & the world
What is reflective meaning?
It is the core reason for surface issues
What are the levels of Lazarus’ inner circle strategy?
-Level A - Very personal/secretive issues
-Level B, C, and D - More personal to increasingly public issues
-Level E - Public issues/knowledge
What is the formula for reflecting meaning?
“You feel (EMOTION) when (CONTEXT) because (MEANING). Is that right?
What are the 4 types of summaries?
-Focusing
-Signal
-Thematic
-Planning
What does a focusing summary do?
-Brings attention to the major issues or themes
-Reminds client of the goals
What is the purpose of a signal summary?
Suggests to the client that helper is ready to move on to new material
What is the purpose of a thematic Summary?
Identifies pattern of content or feelings or meanings that helper has noticed
What is the purpose of a planning summary?
Review progress, future directions and agreements made, denoting the end of the session
What is feedback?
–Providing information and your honest reaction to the client
What is confrontation?
-Pointing out inconsistencies and blind spots in the client’s story
What has high confrontation and high support?
Helping
What has low confrontation and high support?
Befriending
What has low support and low confrontation?
Ignoring
What has high confrontation and low support?
Criticizing
When is it appropriate to use feedback?
-To indicate how the client’s behavior affects the helper or other people
-To evaluate a client’s progress toward their goals
-To supply a client with information based on the helper’s observation.
What does confrontation make clients do?
Think in new ways
Is confrontation going against the client?
No, It is working with the client
