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Correctional Officer Flashcards

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1
Q

Duties when supervising inmates -

A
  • observing a change in attitudes and behaviour.
  • mentoring inmates ( encouraging positive behaviour)
  • interacting professionally
  • respond to issues as they arise
  • communication instructions
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2
Q

What are Parklea procedures to adhere to? (Regulations/Act)

A
  • Crimes administration of sentence act 1999
  • Crimes administration of sentence regulation 2014
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3
Q

Name 4 ways to assist with inmate rehabilitation.

A
  1. Being a positive role model.
  2. Monitoring and supporting inmates through case plan.
  3. Referring appropriate support services.
  4. Case noting outcome via gateway.
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4
Q

What does COPP stand for?

A

Custodial Operation Policy procedure.
[they aid custodial stuff in effective management of correctional centre and inmates in custody]

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5
Q

What to do when you have conflict with staff?

A

Discuss away from inmates.

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6
Q

Crimes administration of sentence act 1999 :

A
  • offenders held in custody are to be removed from the general public.
  • offenders kept under supervision in a safe, secure and humane manner.
  • reintegration into community.
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7
Q

Crimes administration of sentence regulation 2014 -

A

Provides co officers with rules to adhere to while completing daily duties.

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8
Q

Duty of care :

A

a moral or legal obligation to ensure the safety or well-being of others.

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9
Q

Special duty of care:

A

The obligation to ensure safety and security is maintains for individuals who are a risk to their own and others safety and wellbeing.

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10
Q

List 3 components for cultural

A
  1. Language
    2.Culture
  2. Ethnicity
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11
Q

What are 4 examples of barriers of communication.

A
  1. physical ( cell, door)
  2. Cultural (religion, age, gender)
  3. Language ( accent)
  4. Interpersonal (educational level, self esteem)
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12
Q

What are 6 techniques to communicate?

A
  1. Phone
  2. Email
  3. Meetings
  4. Radio
  5. Reports
  6. Cell Intercom
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13
Q

List ways to effectively communicate.

A
  • verbal
  • non- verbal
  • physical
  • open communication
  • assertive communication
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14
Q

7% , 38% , 55%

A

7% - verbal
38% - non verbal body language
55% - body language

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15
Q

List the 4 C’s

A
  1. Complete
  2. Concise
  3. Correct
  4. Clear
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16
Q

What must a report contain?

A

A intro, body, conclusion.

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17
Q

How do you document contraband?

A

Using the 4 C’s - clear, complete, concise, correct.
- detailed description such as size ,colour etc.

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18
Q

How do you document staff?

A

The first mentioning of staff, their rank/ position and their full name. On subsequent occasions refer to abbreviated tittle and surname.

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19
Q

How to document time?

A

Document time using the 24 hour timeframe. Including ‘approximately’ or ‘at about’ in reports.

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20
Q

How to document inmate?

A

Document inmates full name and MIN identification. On subsequent occasions refer to inmates surname.

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21
Q

List 10 correctional offences.

A
  1. Clause 52
    - unlawfully purchase food
    - possess unauthorised food
    - unlawfully trade in food
  2. Clause 59
    - unlawfully possess condom or dental dam
    - unlawfully dispose of condom or dental dam
    - unlawfully use of condom or dental dam
  3. Clause 142
    - steal
    - damage or destroy property
    - tamper with food or drink
  4. Clause 146
    - tattoo
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22
Q

List 3 proofs that need to be included in your reports?

A
  1. Inmate known or now known.
  2. The offence that has been committed.
  3. At no given time was inmate given permission.
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23
Q

What are 5 incidents we may need to report?

Study These Flashcards
A
  1. Escape/ attempted escape
  2. Death in custody
  3. Riot
  4. Major fire
  5. Hostage taking
24
Q

What are the 4 stages of report writing?

Study These Flashcards
A
  1. Investigation
  2. Planning
  3. Writing
  4. Revision
25
Explain intro, body, conclusion in report writing.
Introduction - date, time, post Body - location, task performed, incident that occurred. Conclusion - Action taken, superiors being informed, seal number and search number.
26
What are the 4 purposes to writing a report?
1. To persecute 2. Provide information 3. Communicate information 4. To assist in making decisions
27
List 4 types of reports.
1. Hazard 2. Incident 3. Misconduct 4. Witness
28
What are 3 rules to note when writing a report?
- hearsay - opinion - similar facts
29
What is regulation 133?
- inmates and officers named involved with the use of force. - the nature of force used. - circumstances it was used. - signed - location where the use of force was taken.
30
Who provides medical attention to inmate after use of force?
St Vincent health nurses
31
What are 3 ways to give constructive feedback?
- factual - empathy - sandwhich method (giving negative feedback between two positive points)
32
List 7 communications barriers with other cultures?
1. Language 2. Religion 3. Gender 4. Tone 5. Tradition 6. Cultural perception 7. Physical ( eye contact / touch)
33
How to document the use of force?
Clause 133 - Must be in writing. Must specify names of offender or names of officers involved in the use of force. Specify location, nature of forces used and officer must sign.
34
What does RIT stand for?
Risk intervention team ( responsible for responding to all centre incidents providing emergency response)
35
What are 5 key components to being an active listener?
1. Eye contact 2. Not interrupting 3. Open body language 4. Pay attention 5. Active listening
36
What are the 7 principles of communication?
1. Active listening 2. Empathy 3. Open mind 4. Respect 5. Feedback 6. Consistency 7. Assertiveness
37
What effect does ‘pause’ have on the receiver?
Allows the receiver time to digest the information.
38
39
Why do we need to be cautious with information?
The incorrect person could use it with the intent of malice. It is a breach of confidentiality and duty of care.
40
What are 3 ways to encourage positive involvement?
- open body language - being approachable - active listening
41
What are 7 things to consider before a tool box meeting?
1. Knowing the audience 2. Their needs/ expectations 3. How to meet those expectations/ needs. 4. Why they should listen. 5. Communication barriers 6. How to connect to the audience 7. Audience reaction
42
Name 3 techniques to encourage an inmate.
Open ended questions , positive body language , listening.
43
What are barriers in the workplace?
Physical - cells, doors, windows. cultural - age, religion, gender language - accent interpersonal - education
44
List 4 disabilities and provide examples on how we can adapt?
1. Mobility impairments - ensure there’s access to ramps / facility needs to adapt. 2.visual impairment - speaking , reading to them. 3. Hearing impairment - sign language. 4. Mental health disabilities- access to treatment plans.
45
What happens when communication is late?
The message will lose its value.
46
List 5 things to do when communicating?
Eye contact, active listening, body language, engaging, paraphrasing.
47
Effective ways to listen?
Active listening skills
48
List 4 ways to maintain duty of care?
- ensure training is up to date. - documenting record - maintain confidentiality - ensure safety and security
49
How to respond to conflict?
Seperate inmates, deescalate, conflict resolution.
50
How to respond to inmate self harming?
- refer inmate to support services. - duty of care, ask, check, get understanding. - note in case notes.
51
Company objectives (code of conduct)
- maintain health and safety - reporting hazards - stopping any unsafe work.
52
What is bionic culture?
When all staff members work together to provide guidance, serve as role models, mentors and coaches. This is done through consistent and fair discipline
53
What system is used to manage inmates?
OPM - operations procedures manual.
54
CO duties-
Operating gates/doors, providing access to authorised personnel. Handling keys and locks. Conducting searches Utilising electronic devices (cctv) Patrols Reporting all safety and security concerns.
55
List traits for CO -
Observation skills, physical fitness, impartiality, communication skills, problem solving skills, resilience and selflessness.
56
CO OBJECTIVE?
Maintain good order, safety and security.
57
BIONIC STAND FOR?
Believe it or not I care.

Corrections (4 decks)

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