Brainscape's Knowledge GenomeTM


Top Flashcards (Certified)
All Flashcards

cota test > Cota Test > Flashcards

Cota Test Flashcards

(57 cards)

Start Studying
1
Q

What does R mean in emergency solutions

A

Remain calm

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What does A mean in emergency solutions

A

Assess the situation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What does P mean in emergency solutions

A

Protect people then

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What does O mean in emergency solutions

A

Obtain help

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What does the other R mean in emergency solutions

A

Reassure your customers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What does S mean in emergency solutions

A

Secure the scene

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What does G mean in emergency solutions

A

Gather information

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

True or false.. operators must always be courteous, reliable and knowledgeable

A

True

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

True or false… outward signs of professionalism that are influenced by personal habits may include appearance, body language and speech

A

True

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

True or false.. the operator skills include four elements
1. preparing your workday
2. welcoming customers
3. listening to customers concerns
4. thanking concerns

A

True

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

True or false.. honk the horn or use the backup alarm to alert your customer that you have arrived

A

False

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

True or false… It is permissible to solicit or accept any form of gratuity from a customer

A

False

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

True or false… never give customers an ultimatum such as “Pay the correct fare or i will call my supervisor and have you removed from the vehicle”

A

True

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

True or false… operator attitude, more than any other single factor, determines the success they will experience in dealing with our young customers

A

True

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

True or false.. deal with teenagers as groups. Loudly explain your request to the group

A

False

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

True or false… people with disabilities and people who appear to have no disabilities can use the wheelchair lift

A

True

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

True or false… a stroke is an event where the blood supply to a part of the brain is cut off or diminished

A

True

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

True or false.. children with mental disabilities cannot learn new skills

A

False

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

True or false.. cerebral palsy is caused by an injury to an infant’s brain just before or during delivery

A

True

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

True or false… seizures have two primary types.. absence seizure and tonic-clonic seizure

A

True

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

True or false.. having HIV means you have AIDS

A

False

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

True or false.. tilting a wheelchair back on its rear wheels can make it easier to maneuver

A

True

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

What are the following steps to operate a COTA vehicle at a railroad crossing

Study These Flashcards
A
  1. Activate your flashers
  2. Stop your vehicle at least 15ft -50 ft behind the nearest rail
  3. Roll your window down
  4. Look left, right and then left again
  5. Proceed across the tracks
  6. After the rear bumper crosses the last track, turn your hazards off
24
Q

What must you do when entering a freeway

Study These Flashcards
A
  1. Accelerate
  2. Use your turn signals to notify other drivers your trying to merge
  3. Try to travel close to the speed of traffic
25
How many feet does it take to activate your turn signal before making a turn
150 feet
26
When should you only use the left lane
1. When you are directed by a police officer 2. When driving on a road divided into 3 or more marked lanes 3. When overtaking and passing another vehicle proceeding in the same direction
27
True or false.. once you are in a traffic lane you should stay in the right lane and continue to observe and obey all traffic signs
True
28
How many feet should there be in between the cota vehicle and bicyclist
3 feet
29
When should 4 way flashers be used
1. Rail roads 2. When the vehicle is disabled 3. Boarding 4. Waiting for customers 5. Pulling into or out of any stop
30
True or false.. You are supposed to leave the scene when you get a accident
False, you are stay where you are unless you are told otherwise by police or TSS
31
What is customer service #
6142281776
32
What is the proper traffic laws and vehicle operation
see.think.do
33
How often are you supposed to do the inspection for a PreTrip
Everyday
34
What is following distance
The distance you should maintain between your vehicle and another vehicle to allow for a safe stop
35
At speeds under 40mph what rule should you use to establish following distance
The 1,000 and 4 rule
36
What is defensive driving
Driving in such a manner that you are able to avoid a collision in spite of adverse conditions or the incorrect actions of other drivers
37
What is the procedure for intersection rules
1. Check to the left 2. Check to the right 3. Check to the left again 3. Proceed cautiously
38
What are the two examples of collisions
Non -preventable and preventable
39
What is a non preventable collision
It is not your fault. There is nothing you can do to keep it from happening
40
What is preventable collision
Operators have enough control that they are able to take defensive action and keep a collision from happening
41
What does the blue icon mean on the app for Cota Plus
Pickup
42
If your foot isnt on the gas where should it be
On the break or covering the break
43
What is the difference between defensive driving techniques and emergency maneuvers
defensive driving getting the big picture and being ready to adjust any situation before it happens. Emergency maneuver is a last minute effort to avoid a accident.
44
What does emergency maneuver and defensive have in common
Emergency maneuver are greatly reduced when we drive defensively
45
True or false.. when getting into a accident you are allowed to talk to the media
False
46
True or false.. all cota riders have to be members
False
47
True or false.. you have to force child restraints
False.. you can suggest it and or also call it in
48
What is the distance you have to keep at a stoplight behind a vehicle
10ft
49
True or false.. all manual options are equipped with wheelchair lifts
True
50
What is the fields number
6143084242
51
What is a report operator
A operator who is paid to sit in a station and ready to drive at any time
52
What is the speed limit in the garage
5 mph
53
What is the proper procedure for stopping a fire
P. pull the pin A. aim at the source S. squeeze the trigger S. sweep the base of the fire
54
when is the best time to earn a customer respect
When boarding passengers
55
True or false.. you can make a passenger stay on the bus if they dont want to
False.. you cant make them stay
56
How many straps are used for a wheelchair
4
57
What is code 10
restroom or quick break

cota test (1 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions