Counselling Flashcards
(15 cards)
THE THERAPUETIC ALLIANCE
collaborative
Non-judgemental - appreciate diversity, cutter and values
Respect for client autonomy (non fixing stance)
Strengths Based
Flexibility
Professional standards: commitment, competence, timelines, make it about the clients, office clean
VISIBLY TUNE IN
Square - face the client and pay attention. I am here
Open - posture and attitude. Body communicate openness and availability
Lean in - towards
Eye Contact - use, but dont overuse
Relaxed - ensure you don’t reacts, maintain calm, do not fidget
VERBAL - ACTIVE LISTENING
Add tones of understanding, express that you understand, reflect back, ask open questions when possible
NON-VERBAL - listen and communicate
Listen to clients and be responsive, and communicate.. Body language Eye contact Facial expressions Use appropriate physical space Be well presented, clean and groomed
How is the other person behaving non-verbally?
Is there any discrepancy between their affect and their verbal statements?
Do they appear to express appropriate affect?
What are they really saying?
LISTENING
Pay attention Active Listening (verbal and non verbal) Listen with curiosity - do I have the full picture?
SELF-AWARENESS Checking your feelings and responses to the other person (Do you need to work on anything yourself??)
SHADOW: applying own filter, evaluate, judge, interrupt.
LISTEN TO
Listen to stories and experiences (their perspective)
Listen for thoughts, and thinking patterns
Listen for emotions; prevalent moods and feelings
Listen for behaviour; positive and negative (coping strategies)
Listen for context; other people, circumstance, triggers
Listen for strengths, opportunities and resources (LEVERAGE)
Listen for coping..
non verbal!
LISTEN - SEARCH FOR MEANING
Themes, importance, values, what is implied.. focus points.
what’s missing
LISTEN - NON-VERBAL MODIFIERS
Repetition
Denying
Emphasis
Controlling or regulating or avoiding
BASIC EMPATHY
Understanding situation from client’s perspective.
You feel… because……..and you act ……..in this way.
UNDERSTANDING
Respond appropriately
Be tentative if naming emotions
Respond to client core message (focus)
Rephrase and Reflect Meaning
Reflect back by using highlights
Recover if misunderstand - seek clarification
Ask questions to bridge diversity. What’s that like for you being indigenous?
SHADOW: parrot, advice, sympathy,
REPHRASE
Taking clients comments and showing understanding and checking out accuracy of your understanding.
My understanding of what you said was that………..
Have I got this right?
CHALLENGE / PROBE
The ability to encourage the other person to continue or to ask them to explain a certain aspect more thoroughly.
Non-verbal –head nod, uhhh….Verbal ‘How do you feel when…..BE SKILLFUL - be tentative. Encourage discussion.
explore values, opinions, intentions,
gain clarity or confirmation
Fill in missing parts
To present dualities and challenge client
To encourage coping, or move into another stage of helping..
Statements; I heard you say, I’m confused about..
Requests; can you tell me more about? What do you mean by?
Direct Questions? Why do you think you need to? What else could you do?
Use open, unless need closed direct answer for safety.
WHEN TO USE SUMMARIES
at beginning when a lot of information.. when the client feels lost/stuck When you feel stuck lost when we need to shift to a stage of problem solving When approaching end of session.
Note.. can also get the client to provide the summary
HEAR THE STORY
Help them tell story Relieve distress Focus and Gain Clarity Builds Connection Leads to action - often client driven as they realise what they need to do next
PERSEPCTIVE Share their perspective and Reframe their own story
LEVERAGE: See new ways to make a difference
Micro skills Summary
THE THERAPUETIC ALLIANCE
SOLER - VISIBLY TUNE IN, and NON_VERBAL
LISTEN (LISTENING, LISTEN TO, HEAR STORY, SEARCH FOR MEANING, NON-VERBAL MODIFIERS )
SHOW EMPATHY AND UNDERSTANDING ( & rephrase)
CHALLENGE / PROBE - take to next steps..
SUMMARIES
