Cp5 Flashcards

0
Q

On time “Do things in a right”manner working hard and can produce the result

A

Efficient

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1
Q

Are responsible for business performance and effectiveness

A

Managers

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2
Q

“Doing the right things”completing task and achieving goals but cannot produce the result

A

Effectiveness

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3
Q

Mowing a the lawn in 30 minutes us to take 45

A

Efficient

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4
Q

Mowed the RIGHT lawn

A

Effective

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5
Q

Are accountable to all key stakeholders

A

Managers

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6
Q

Focuses on the BIG picture and is long term

Changes/effects whole organization

A

Strategic Plans

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7
Q

Medium term taking image and changing each department

Effects ONE area of company

A

Tactical Plan

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8
Q

Develops Strategic and Tactical plans

Analyses their competitive environments

A

Managers

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9
Q

SWOT stands for what?

A

Strengths Weakness Opportunities Threats

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10
Q

What is the inside environments involving a business?

A

Strengths

Weaknesses

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11
Q

What are the outside environments involving a business?

A

Opportunities

Threats

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12
Q

What does PLOC stand for?

A

Planning
Leading
Organizing
Controlling

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13
Q

What are the four functions in management?

A

Planning
Leading
Organizing
Controlling

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14
Q

Setting goals

A

Planning

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15
Q

Guiding and motivating employees

A

Leading

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16
Q

Structuring (putting people in categories)

A

Organizing

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17
Q

Ensuring that company is meeting its goals

A

Controlling

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18
Q

The process of planning organizing leading and controlling financial physical human resources to achieve goals

A

Management

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19
Q

What is SMART planning?

A
Specific 
Measurable 
Action-oriented 
Relevant
Time-sensitive
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20
Q

Asking What way are you losing the weight? is example of being what in SMART planning?

A

Specific

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21
Q

Asking how much weight you plan on losing is example of

A

Measurable

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22
Q

Asking how are you gonna loose the weight? Is example of

A

Action-oriented

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23
Q

Asking Why do you wanna loose the weight? Is example of

A

Relevant

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24
Asking why time you want to loose the weight is example of
Time-sensitive
25
Setting smart goals
Planning
26
Planning involves
Goal setting | Determining what the organization needs to do and how best to get it done
27
Determining how best to arrange resources and activities in a coherent structure
Organizing
28
When managers manage the PEOPLE
Organizing
29
How do leaders motivate?
Coaching, giving rewards
30
What do managers want from their employees?
They want productivity(able to bring forth goods and services) from their employees
31
Monitoring a firms performance to make sure that it is meeting it's goals Measuring your performance
Control
32
When a teacher tells you your either failing or passing the course
Control
33
Measuring performance against a quantifiable (certain amount) standard
Control
34
Responsible for the overall performance of the firm
Top Managers
35
Presidents, Vice Presidents and CEO's are examples of
Top Managers
36
Does strategic plans
Top Mangers
37
(Puts decisions or plans in effect) implements strategies and work toward the goals set by Top Managers
Middle Managers
38
Supervises the work of employees
First Line Managers
39
Hires and train employees, evaluate performance, and determine comprehensive.
Human Resources Managers
40
Responsible for getting products from producers to consumers Deals with Development, pricing, promotions, distribution of goods and services
Marketing Managers
41
Deals with the taxes revenues and bills
Financial Managers
42
Decides on How things get done/made
Operations Manager
43
Makes hardware(computer) and software (programs)
Information Mangers
44
Design, Merchandise public relations are all
Other mangers
45
Most important skill if your a first line manager
Technical Skills
46
Coming up with strategies that you never had to come up with before Having the ability to think in the abstract or analyze different situations and see beyond present situation
Conceptual Skills
47
Productive use of managers time
Time Management Skills
48
Leading causes of wasted times
Phone call interruptions every 5 min Email Meetings
49
Getting along with others and making them feel excited about their work
Human Relations Skills
50
Providing direction
Decision making skills
51
Process of helping and organization maintain and effective alignment with its environment And Setting goals
Strategic Management
52
STARTING POINT in effective strategic management | Objectives that business hopes and plans to achieve
Goals
53
What a company does good at
Strengths
54
What a company does poorly at
Weaknesses
55
What a company can create
Opportunity
56
Something that hurts a company (competition)
Threat
57
What you are going to do to achieve the goal
Strategy
58
Strategy formulation (to create on how to achieve the goal)
Setting strategic goals Analyzing(to study closely) the organization and environment Matching organization and environment Formulate strategy
59
Long term goals are | Five years or more
Strategic plans
60
Intermediate goals are | One entire department
Tactical plans
61
Short term goals | (Only one decision) exp is selecting one model
Operational plans
62
Performance target that organization uses to measure success
Goals
63
What the business seeks to be the BEST at | How a business will achieve its fundamental purpose
Mission Statement
64
Means internal personality
Corporate Culture
65
Business are either laid back or competitive these are?
Internal personality
66
Shared experiences stories beliefs and norms that exist in a organization
Corporate Culture
67
Mangers must understand
The culture
68
Changing everything about a company from being laid back to strict Communicating the culture
The change of Corporation
69
Managers support the culture of a company by
Rewarding and promoting who understand it and work toward maintaining it
70
Managers must transmit
The culture to others in the organization
71
Planning is the management process of
Determining what a organization needs to do and how best to get it done