Chp 7

Question 0

Minimum expectations needed out a employee

Total set of work related behaviors that the organization expects employees to display

Answer 0

Performance Behaviors

Question 1

Directs productivity and performance

Actions of members of an organization that influence the organization effectiveness

Answer 1

Employee Behavior

Question 2

Over and above call of duty
The behavior of individuals who make a positive overall contribution to the organization includes attitude and personality

Answer 2

Organizational Citizenship

Question 3

Behaviors that detract(takes away) from rather than contribute to organizational performance

Answer 3

Counterproductive Behaviors

Question 4

What are to counterproductive behaviors?

Answer 4

Absenteeism

Turnover

Question 5

Results indirect costs to a business for exp occurs when a employee doesn’t show up for work

Answer 5

Absenteeism

Question 6

Occurs when people quit their jobs

Answer 6

Turnover

Question 7

Intellectual property (such as information and how stuff is made)

Answer 7

Theft

Question 8

Knowing the receipt for Pepsi and giving it out to other companies is exp of

Answer 8

Theft

Question 9

Employees deleting information and stealing information

Answer 9

Sabotage

Question 10

Manager is still responsible for this kind of harassment in the work place

Answer 10

Sexual and Racial Harassment

Question 11

Employees having stress to make ends meet results to blowing the whole building up is exp of

Answer 11

Workplace aggression and violence

Question 12

Personal attributes that vary from one person to another such a as physical, psychological and emotional differences

Answer 12

Individual Differences

Question 13

The relatively stable set of psychological attributes that distinguish one person from another

Answer 13

Personality

Question 14

How attitudes are formed

Answer 14

Big Five Personality Traits

Question 15

Refers to ones ability to get along with others

Answer 15

Agreeableness

Question 16

People focuses on every small detail

Answer 16

Conscientiousness

Question 17

Also can be called EQ ability to keep your responses or reactions under control

Answer 17

Emotionality

Question 18

Reflects a person comfort level with relationships

Answer 18

Extraversion

Question 19

How willing you are to experience new things

Answer 19

Openness

Question 20

Managing emotions a persons self awareness, motivate themselves and express empathy for others

Answer 20

Emotional Intelligence/Quotient (EQ)

Question 21

Having consistency stays content everyday at work (same person everyday)

Answer 21

High EQ

Question 22

Having emotions all over the place all the time

different person everyday

Answer 22

Low EQ

Question 23

The extent to which people have positive attitudes toward their jobs
Loves the people and boss!

Answer 23

Job Satisfaction

Question 24

An individuals identification with the organization and its mission Believes what the company stands for

Answer 24

Organizational Commitment

Question 25

The extent to which a persons contributions and organizations incentives (rewards) "match"one another The persons able to contribute and company able to contribute back

Answer 25

Person Job Fit

Question 26

Employees Motivated by money/pay

Answer 26

Frederick Taylor Classical Theory (Scientific Management)

Question 27

Individual engineering techniques applied to each facet of job in order to determine how to perform it most efficiently

Answer 27

Time and Motion Studies

Question 28

Productivity environment

Answer 28

Time and Motion studies

Question 29

Motivation by pay

Answer 29

Fredrick Taylor Classical (Scientific Management)

Question 30

Original purpose was to examine the relationship between changes in the physical environment and worker output

Answer 30

Hawthorne Studies Early Behavioral Theory

Question 31

Employees are Motivated by management

Answer 31

Hawthorne Studies Early Behavioral Theory

Question 32

When a big corporate comes to a retail store is example of

Answer 32

Hawthorne Studies Early Behavioral Theory

Question 33

When managers assume that people are lazy Lack ambition and dislike responsibility Self centered No very bright In response managers gives out consequences

Answer 33

Theory X

Question 34

``` When managers assume people are smart People are very Energetic Ambitious Seek responsibility In response managers gives out rewards ```

Answer 34

Theory Y

Question 35

Believes people have several different needs that they attempt to satisfy in their work

Answer 35

Maslow's Hierarchy of Human Needs

Question 36

Shelter and salary are

Answer 36

Physiological Needs

Question 37

Stability and pension plan (retirement plan) are

Answer 37

Security Needs

Question 38

Friendship and people at work you like are

Answer 38

Social Needs

Question 39

Status and Job title are

Answer 39

Esteem Needs

Question 40

Self fulfillment and challenging job are

Answer 40

Self actualization needs

Question 41

Employees evaluate their treatment relative to the treatment of others

Answer 41

Equity Theory

Question 42

Says that people are motivated if they feel their input matches their output

Answer 42

Equity Theory

Question 43

Employee Contributions such as Education, efforts and time are all

Answer 43

Inputs

Question 44

What employees receive in return such as salary, benefits, perks, recognition, status an respect are all

Answer 44

Outputs

Question 45

Says employee will be motivated if they are treated equal

Answer 45

Equity Theory

Question 46

Allows to or more people ( part time) to share a full time job

Answer 46

Work Share Programs (Job Sharing)

Question 47

Allow people to choose their work time

Answer 47

Flextime

Question 48

Allow people to choose their work place

Answer 48

Telecommuting