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CPC 3 Flashcards

(45 cards)

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1
Q

What are the 4 Steps of Verbal Communication?

A
  1. Sender desires idea known to receiver
  2. Idea must be encoded and converted into a form that can be transmitted
  3. Message sent via one of several communication channels to receiver
  4. Receiver decodes message and converts back into an understandable idea
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2
Q

What are 2 areas that can break down Verbal Communication?

A
  1. Sender fails to encode message
  2. Receiver does not decode message way intended
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3
Q

What is the 55/38/7 Formula?

A

55% body language / 38% way it is said / 7% what is said

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4
Q

4 Barriers to Communication? and examples

A
  1. Language Barriers
    - Non English / Physical or Intellectual Disability / Intoxication
  2. Environmental Barriers
    - Loud Background Noises / Non Face to Face (inability to observe nonverbal)
  3. Inclusion Barriers
    - Using Police Jargon / Failure to Build Rapport
  4. Cultural Barriers
    - Unfamiliarity with Cultural Practices and Attitudes / How Words used and Interpreted
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5
Q

What is Confirmation Bias?

A

Listening to info that confirms exisiting beliefs

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6
Q

What is Anchoring Bias?

A

Tendency to be overly influenced by first piece of info heard.

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7
Q

What is a Stereotype? What are the types of Stereotypes?

A

Is a widely held belief about a certain social group or a type of individual based on prior assumption.
- Social
- Cultural
- Racial
- Gender
- Religious

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8
Q

What is a Prejudice? What are the types of Prejudice?

A

Negative opinion or feeling formed beforehand or without knowledge.
- Ageism
- Classism
- Homophobia
- Nationalism
- Racism
- Religious Prejudice
- Sexism
- Xenophobia

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9
Q

What is the MAIN difference between STEREOTYPES and PREJUDICES?

A

Stereotypes are NOT ALWAYS negative while Prejudices ARE ALWAYS negative

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10
Q

What is Empathy?

A

Ability to understand what other people feel / see things from their POV / imagine yourself in their place

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11
Q

What is EMOTIONAL Empathy?

A

Quite literally feels other person’s emotions alongside them / Caught their emotions

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12
Q

What is COMPASSIONATE Empathy?

A

Feeling other person’s emotions without taking them onboard and taking action to help

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13
Q

What is COGNITIVE Empathy?

A

Being able to put yourself in someone else’s place and see it from their perspective

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14
Q

What Empathy do Police want?

A

Compassionate or Cognitive NOT emotional

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15
Q

What is Listening and Attending?

A

Listening is hearing what a person says
Attending is the way we physically and psychologically interact with the sender
Are interrelated

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16
Q

What is active listening and what are some skills?

A

Conscious effort is made to not only hear the words the other person is saying but more importantly the complete message being communicated
- Pay Attention
- Defer Judgement
- Provide Feedback
- Respond Appropriately

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17
Q

What are some Attending Skiils?

A
  • Show that your listening
  • Eye Contact
  • Personal Space
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18
Q

What is Police Legitimacy?

A

How public perceives the police as a legitimate authority

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19
Q

What is Procedural Justice?

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A

How police legitimacy is established and focuses on the way police interact with the public

20
Q

What are the 4 JUDGEMENTS of Procedural Justice?

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A
  1. Voice
  2. Neutrality
  3. Respect
  4. Trustworthiness
21
Q

What are the 4 Roles of Police in Communication and Conflict Resolution?

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A

Negotiator
Mediator
Facilitator
Law Enforcer

22
Q

What is Free-Flowing Language?

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A

Both conversational type language and formal
Designed to obtain specific details or issue formal info, instructions and directions

23
Q

What is Legislatively Required Language?

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A

Times where legislation dictates what info police must provide to witness, POI, Suspects and offenders

24
Q

What is LEPRA s202 and what does it state police must do?

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A

IS: Police officers to provide information when exercising powers
IPE:
INFORM reason for exercising power
PROVIDE name and place of duty
EVIDENCE you are officer

25
What is Paralanguage (4 Steps)?
1. Speed 2. Volume 3. Tone 4. Pitch
26
What is Conflict?
Conflict happens when two or more people disagree, and at least one of them decides to make an issue of it
27
What is the Drive Theory?
Something with environment activates an internal drive that motivates someone to cause harm Drugs, frustration etc
28
What is Frustration-Aggression Hypothesis?
One of the prime determinants of aggressive behaviour, suggest the following steps: - Persons goal is blocked - Creates Frustration and Anger - Anger predisposes a person to behave aggressively - Whether the person engages in violence
29
What is Instinct Theory?
Everyday stresses of life build up in the human psyche Not released the stress builds to the point of explosion Can manifest as verbal or physical aggression
30
What is OSTA (Officer Safety Threat Assessment)?
OSTA tool employed by police to evaluate risk of assault from individuals they encounter
31
What are the 2 Considerations for OTSA?
Recognising and comprehending behavior that indicate an individual INTENTION to assault police and their CAPABILITY to do so
32
What are the General Rules of Force?
Lowest LEVEL force needed / Force last resort / Driven by POI / Must meet the 4 ANZPAA use of force principles (Reasonable, Necessary, Proportionate and Appropriate) / Gain control and compliance / Once compliance gained STOP and record on WebCOPS / All injuries sustained must be recorded on WebCOPS
33
What is COMPLIANCE and what is CONTROL?
CONTROL can be physical or psychological COMPLIANCE is when both forms of control have been gained Need both to have Compliance
34
What is the ANZPAA use of Force Principles?
Reasonable Necessary Proportionate Appropriate POLICE DEFAULT POSITION IS ASSERTIVE
35
What is LEPRA 230, 231 and 100
LEPRA 230 Use of Force is generally by police officers - Anyone helping the officer / exercising a police function / use reasonable force if necessary LEPRA 231 Use of Force in making an arrest -A police officer or any other person LEPRA 100 -Citizens arrest
36
What are the 4 levels of resistance?
Not Resistant Passively Resistant Aggressive Resistance Deadly Resistant
37
What is excessive Force?
Any force when none is needed / More force than is needed / Police officers obligation to have knowledge of all police procedures and guidelines
38
SUMMARY Justification of: Firearm, Taser, OC, Baton, Handcuffs?
Firearm: Immediate risk to your life or someone else No other way of preventing the risk Taser (CEW) Conducted Energy Weapon: Protect human life Protect yourself and others where violence confrontation or violent resistance is occuring or imminent Protect an officer in danger of being overpowered or protect themselves or another person from actual bodily harm Protection from animals Oleoresin Capsicum spray (OC): Protection of human life Less lethal option for controlling people were violent resistance of confrontation occurs or is likely to occur Protection against animals Baton: In Danger of being overpowered To protect from injury Force used must always be reasonable Handcuffs: Rests with the officers (officer safety paramount) Tried to escape or prevent escape or injury to themselves or others Must have good reason
39
What are the Guidelines when taking a phone call:
1. Answer the phone in a professional and courteous manner. 2. Clearly identify your name, and business unit and offer a greeting: “Good afternoon, Constable Jones, Rossiville Police Station. How can I help you?” 3. Use a personal approach and treat the customer as you would expect to be treated yourself policing is about helping the community. 4. Providing support and assurance is part of your job
40
When attending to an incident or enquiry use the following guidelines:
1. Customers call when they need police intervention, and to them every call is urgent. 2. Get as much information as possible to prioritise your response (type of incident, injuries, weapons, number of people involved) 3. Consider the expectations of the customer in relation to timely attendance. Advise the customer if police will be extensively delayed. Continue to provide the customer with updates. 4. Do not leave your customer in the dark. The most important thing is to do the job effectively. When you arrive, make your response the issue
41
What info is needed from phone calls?
Name Location with cross street Contact details INC phone number What actually happened
42
What is CAD?
Police system police use to create jobs - Command CAD desktop application used at station to create, modify, review and respond to calls - Mobile CAD is used in the field through Mobile Data Terminals (MDTs)
43
PAL Number and what to be reffered?
PAL (131 444) Break and Enter Motor Vehicle / Vessel Theft Stealing Property Damage / Including Graffiti Lost Property Fraud Minor Traffic Crashes
44
What are some standard phrases RADIO?
Call off or Going off Call back on or Back on Standby Signal One Urgent LCAN Radio Check CNI Licence check
45
What is MobiPol
Provides operational police with the ability to conduct functions listed below without returning to the station or requesting the info via police radio

CPC 3 (1 decks)

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