CPRP Flashcards
1
Q
Stand-alone piece of the plan. Summarize entire plan
A
Executive Summary
2
Q
Evaluates the internal & external environment in which the agency is operating
A
Situational Analysis
3
Q
Identifies market segments within the community and establishes target markets for key programs & facilities
A
Customers Analysis
4
Q
Established based on the data collected in the previous steps of a marketing plan and provides a general direction
A
Goals & Strategies
5
Q
Mini story to garner positive publicity
A
News Release
6
Q
Sent Direct mail or distributed through schools or local businesses
A
Printed Materials
7
Q
Digitally provide program offerings, parks, maps, volunteer opportunities, job posting, registration, and more
A
Websites & Apps
8
Q
Digital campaigns utilizing the “snowball” capabilities as a medium
A
Social Media
9
Q
High-level commitments that share authority & decision making
A
Alliances
10
Q
Group of organized volunteers purposes to support parks & recreation in fundraising, volunteering, & working on projects
A
Friends Group
11
Q
Two or more organizations come together to form an entirely new entity
A
Partnerships
12
Q
Short term relationships to solve problems
A
Collaborations
13
Q
Forward-thinking direction for the agency
A
Vision
14
Q
Definition of what an agency does
A
Mission
15
Q
target market demo characterisitics current program particpation data attitudes towards current programming issues or constraints restricting program participation future program needs and interests
A
Program Needs Assessment
16
Q
derive from agency mission or vision
provide a rationale for program offering
A
Program Mission
17
Q
Management
-clinic to vball for disabled adults 30-45 age, 100 part
-secure sponsorship so the program is free
-increase the drop-in rate of courts
Behavioral
-improve participants serving skills
-improve participants knowledge of the game
-increase ability to set shots
A
Program Goals
18
Q
Audience- who is involved
Behavior- what will be accomplished
Condition- how it will be accomplished
Degree- when it will be accomplished
A
Program Objective
19
Q
psychomotor, cognitive, affective
A
Age Groups 3 domains of learning
20
Q
developed indicator of goal accomplishment
A
Objective
21
Q
the overall rationale for agency’s involvement in programming
A
statement of agency or unit program phiosphy
22
Q
assessment, planning, implementation, & evaluation
A
APIE (therapeutic)
23
Q
problems & needs
strengths & abilities
clients expectations
A
therapeutic rec assessment
24
Q
Primary resource parks and rec profs should evaluate before creating a program
A
fiscal, physical, staff, and technology
25
a concept that drives a program's design and marketing
Theme
26
Agency is hosting a weeklong tournament of a program?
Format
27
obtaining info about relationships among variables with the purpose of explaining, predicting, and or controlling phenomena
Quantitative evaluation
28
head counts
| surveys
Quan Eval Examples
29
used to answer complex questions about the phenomena, with the purpose of describing and understanding the participant pov
Qualitative Evaluation
30
```
observations
interviews
focus groups
public meetings
review of documents/and or records
```
Qual Examples
31
conducted while the program is occurring
Formative Eval
32
conducted at the end of a program
Summative Eval
33
allows for anyone to be selected
Random Collection
34
when every "nth" person is evaluated
Systematic Collection
35
only specific group of individuals or selected group
Purposive Data
36
Done at the ease of the person
Convivence Data
37
Job, Position, Task, Domain
Elements of Job Description
38
15
Number of Appropriate applicants
39
Best way to communicate rules & policies
In service
40
The first step to training an employee
Conduct a needs assessment
41
needs analysis > ensure readiness > create learning environment > ensure transfer of training > develop an eval plan > select training method > monitor and eval
Conducting Training order
42
Compensation, development, disciplinary reaction, & promotion
Performance Appraisals
43
Attitude
Performance Appraisals Can't measure
44
inability to do something successfully
Incompetence
45
conduct that is awful but inappropriate
misfeasance
46
staff development activities are most successful when
staff is involved in establishing goals
47
intentionally doing something illegal
malfeasance
48
failure to act where there was a duty to act
nonfeasance
49
most important reason to document a need for disciplinary action
provide factual details
50
vendor agress to provide supply for an event in exchange for branding recognition
Sponsorship
51
day pass, month pass, year pass, student, adult
differential pricing
52
a person lists the agency as a beneficiary
donation
53
a form of income provided by a foundation that requires an application
grant
54
generated from taxes
| real property, personal property sales, excise
compulsory income
55
agencies have ability to contract w/private agencies & individuals to sell merchandise or provide services
should
>require cash or security bond, liability policy, give parks approval
contractual receipts
56
revenue received without expectation of return, including grants, gifts, donations, planned giving, and sponsorships
gratuitous income
57
includes admission and entrance fees, rental fees, user fees such as surcharges, and license and permit fees
earned income
58
derived from interest gained from investment agencies
| > money markets, stocks, & mutual funds
investment income
59
disbursement, expense, or cost related to doing business
| >personal, utilities, supplies, & equipment
budget expenditures
60
the item of financial cost such as personnel, supplies, & equipment
expenditure: object
61
a unit in which all financial transactions are organized separately
expenditure: cost control center
62
uniform method of grouping like items together
| > youth, adult, aquatics
expenditure: classification
63
dollars which have been budgeted and approved
allocated monies
64
dollars which have been spent to date
expended monies
65
majority of revenue comes from this
| land tax
real property tax
66
tax household, businesses, and tangible property such as cars and furniture. Also intangible property such as stocks and bonds
personnel property tax
67
assed on the sale of many tangible goods
sales tax
68
imposed on specific goods and services
| >used to build stadiums and projects
excise
69
assed on income earned
income taxes
70
agreement that agency will pay for goods and services ordered
purchase order
71
small continuous purchases, billed once a month
blanket purchase order
72
one time purchase, paid once delivered
standard purchase order
73
works like a credit card, has limited spending, must be paid each month
p card
74
can carry over a balance
credit card
75
actual cash kept on hand for small purchases
petty cash
76
request for proposal
rfp
77
help to demonstrate capacity of a facility and use patterns
room counts
78
do not change with the # of participants and remain constant for the duration of the program
fixed costs
79
result of conducting a specific program
direct fixed costs
80
(overhead costs) administrative expenses, utilities, maintenance
indirect fixed costs
81
change by volume but not by individual participants
changing fixed costs
82
cost that result from actual operation of the program and change directly and proportionally to the number enrolled
variable costs
83
```
P= (F + V) /N
P= price, f = all fixed cost, v = variable cost, n = need for demand
```
break even price formula
84
P = unit cost x (1-S)
cost recovery rate formula
85
demonstrate the profitability of a facility or cost center during a period of time
income statements
86
depicts whether cash flow is positive or negative
>important because many programs are seasonal
>monthly basis
cash flow statements
87
shows what it owns and owes to others
| assets, liabilities, equity
balance sheets
88
outlines the programs financial status
used for evaluations
may include weather for events or pools for higher registration
project or program reports
89
particapants are provided with a stress ball this is example of what cost
variable cost
90
cost of pool maintenance for overseeing aquatics for programming is an example of
overhead costs or indirect fixed costs
91
the hours of operation or expected participants of a program is an _ cost
demand
92
cost of renting a stage and lightening for the annual concert series is an example of
direct fixed costs
93
show workflow, productivity, and help determine variable costs
maintenance reports
94
help to justify revenue vs. expenses
cash reports
95
demonstrate the profitability of a facility or cost center during a period of time
income statement
96
help predict the future program participants and staff needs
attendance reports
97
details rules, policies, and procedures to enhance safety
operations manuals
98
direct people to act in a prescribed manner
rules
99
absolutely no flying shall be behind the zero line
example of rule
100
broad and interpretive
| set direction
policies
101
chronological sequences of required actions
procedures
102
short & long term priorities
includes goals & policies
developed standards, assessment data, inventories
comprehensive plan
103
focus on physical resources and development
| updated less frequently
master plan
104
development or revision of mission and vision
based on data analysis
priorities, goals, and objectives developed in this plan
plan for achieving goal and objectives
strategic plan
105
cleaning and mopping floors is an example of what
routine maintenance
106
this agency provides policy for the handling of hazardous materials
epa
107
serving mowing equipment is an example of
preventative maintenance
108
planting shrubbery to obscure visibility of maintenance areas
landscape maintenance
109
agency that provides regulations and polices regarding employment
osha
110
ability to put things right for the customer
service recovery
111
waivers should be created by
lawyers
112
report for a vandalized sign is
incident report
113
the agency may not be for negligent practices by an independent contractor
true
114
no aerobatics or high-speed passes are to be performed over the runway
example of rule
115
no flying outside of the flight boundaries specified on attachments to this permit app
example of rule
116
model aircraft/boats shall be allowed only upon the issuance of a permit by the director
example of a policy
117
pay an established permit fee
example of prodecure
118
affix a metropolitan permit number on each model. aircraft
example of procedure
119
file an application provided by the staff of a metro parks board
example of procedure
120
monitors and enforces pollution-related standards and policies
EPA
121
enforces laws against job candidate and employee discrimination
EEOC
122
enforces public health laws
FDA
123
safeguards employees rights to organize
NLRB
124
ensures safe working conditions
OSHA
125
preserve or improve the appearance
Routine Maintenance
126
waxing floors, painting walls, cleaning fixtures
examples of routine maintenance
127
enhances attractiveness, channel traffic, invite users, hide unattractive areas
landscape maintenance
128
prolong the life of the equipment and improve org. efficiency
preventative maintenance
129
construction, renovations, and repairs that require external contractors often require
Personal Request Forms
130
an agreement with the local school district and local org. to share facilities for recreation and community programs is
intergovernmental joint use
131
agencies provide policies related to the handling of hazardous materials
epa
132
you have a break-even price of $20. What is of the program if it is 100% subsidized
0 100% sub means covered from another source
133
a park and recreation professional wants to expand a program to the new target market. They should consider
accessibility, size, and measurability
