CPT 1 - THE SUPERVISOR'S ROLE

Question 1

denotes the process of directing
and controlling people and things so that organizational objectives can be
accomplished.

Answer 1

management

Question 2

as part of the management process, refers to the act of overseeing people. It is an activity that takes place at all levels in an organization except at the work level,

Answer 2

Supervision

Question 3

Leadership expert____________said, “If you lead people well and help members of your team to become effective leaders, a successful career path is almost guaranteed.”

Answer 3

John C. Maxwell

Question 4

Supervisors must be experts in handling employees to be successful leaders. To this end, they must develop the art of ________________________________________________ to proper goals in such a way as to obtain subordinates’ obedience, confidence,
respect, and loyal cooperation.

Answer 4

influencing others,

coordinating subordinates’ efforts, and

directing people

Question 5

Supervisors must be experts in handling employees to be successful leaders. To this end, they must develop the art of influencing others, coordinating subordinates’ efforts, and directing people to proper goals in such a way as to obtain subordinates’ ______________

Answer 5

obedience, confidence,
respect, and loyal cooperation.

Question 6

The supervisor will realize, as David Lieberman explains, that morale cannot be achieved through ________. They can influence it, however, if understood that people are interested in themselves and in the things that affect them.

Answer 6

incentive or policy

Question 7

Supervisors should prepare for leadership positions by gaining knowledge and understanding of the ________________________________________________ of the organization.

Answer 7

policies, rules, procedures, practices, functions, and objectives

Question 8

A successful supervisor is able to deal effectively with both the ________ organization

Answer 8

formal and the
informal

Question 9

Basic Supervisory Responsivilities

Answer 9

• Planner
• Personnel Officer
• Trainer
• Coach
• Counselor
• Controller
• Decision Maker and Communicator
• Leader

Question 10

Supervisors must carry out the training function in all types of settings. To be effective teachers, they must gain knowledge and understanding of

Answer 10

• the learning process,
• the effects of individual differences on learning, and
• the psychological factors involved in teaching

Question 11

are important if the change is to have the greatest acceptance. Sometimes sowing the seed that a change is about to take place will allow the idea to take root in the minds of employees, with a resultant lessening of their resistance to the change

Answer 11

• Timing of a communication that affects employees and
• selection of the location where it takes place

Question 12

A major responsibility of every supervisor is to provide leadership for their subordinates. To become good leaders, supervisors must possess the traits of

Answer 12

• honorableness,
• courageousness,
• and vitality.

Question 13

As a supervisor, you are now part of the management team. Instead of going from call to call or conducting investigations, you are now the

Answer 13

overseer.

Question 14

Supervisors are responsible for keeping their superiors informed through oral and written reports and to this end must keep themselves informed through

Answer 14

• records,
• research, and
• inspection.

Question 15

Supervisors should prepare for this position by gaining a good working knowledge of the principles of

Answer 15

organization, administration, and management

Question 16

Supervisors are responsible for the actions of those who work for him. They are expected to________________ subordinates

Answer 16

counsel, train, and discipline

Question 17

Supervisory officers must be adept at applying the principles of wholesome human relations with common sense so that they can best integrate the needs of employees with the goals of

Answer 17

management

Question 18

Supervisors can influence ____, however, if understood that people are interested in themselves and in the things that affect them.

Answer 18

morale

Question 19

Supervisors are selected by management and derive official authority from that source, but real authority stems from the spirit of ________ that they are able to gain from subordinates.

Answer 19

cooperation, respect, and confidence

Question 20

Supervisors must be experts in ____ operational activities and using different methods.

Answer 20

planning

Question 21

Supervisors must be experts in planning operational activities and using different methods. They must be capable of ____________, and developing mature recommendations for constructive changes in the organization and operations when necessary.

Answer 21

inspecting work systems, conducting studies,
analyzing data

Question 22

Supervisors must be experts in planning operational activities and using different methods. They must be capable of inspecting work systems, conducting studies, analyzing data, and ________________________ in the organization and operations when necessary.

Answer 22

developing mature recommendations for constructive changes

Question 23

Studies have shown that there is direct relationship between productivity of an individual, job satisfaction, and the type of ____ received

Answer 23

supervision

Question 24

The best supervisors develop their abilities to train employees to be________ who gain satisfaction from their work.

Answer 24

efficient, effective producers

Question 25

More and Miller state that “supervisors who work with employees as ____ create a working environment that increases employee competence, provides for greater fulfillment, allows for a greater contribution to the organization, and exposes officers to what can really be meaningful work.”

Answer 25

coaches

Question 26

More and Miller state that “supervisors who work with employees as coaches create a working environment that increases

Answer 26

* employee competence, * provides for greater fulfillment, * allows for a greater contribution to the organization, and * exposes officers to what can really be meaningful work.”

Question 27

One of the primary functions of the supervisor is ________, which often helps shape policy for the organization. ## Footnote BASIC SUPERVISORY RESPONSIBILITIES

Answer 27

decision-making

Question 28

To become ________, supervisors must possess the traits of honorableness, courageousness, and vitality. They must be reasonably intelligent, must have good common sense, and must be persuasive and flexible. ## Footnote BASIC SUPERVISORY RESPONSIBILITIES

Answer 28

good leaders

Question 29

Through the ____ process, knowledge, skills, and abilities are enhanced. It’s a process of providing guidance and direction to officers in a way that allows learning and development to happen. ## Footnote BASIC SUPERVISORY RESPONSIBILITIES

Answer 29

coaching

Question 30

Through the coaching process, ____________ are enhanced. It’s a process of providing guidance and direction to officers in a way that allows learning and development to happen ## Footnote BASIC SUPERVISORY RESPONSIBILITIES

Answer 30

knowledge, skills, and abilities

Question 31

The best supervisors develop their abilities to ____ employees to be efficient, effective producers who gain satisfaction from their work. The supervisor must gain knowledge and understanding of the learning process, the effects of individual differences on learning, and the psychological factors involved in teaching. ## Footnote BASIC SUPERVISORY RESPONSIBILITIES

Answer 31

train

Question 32

Supervisory officers should strive to assign subordinates as scientifically as possible to the positions for which they are best suited and to the places and at the times where and when they are most needed. ## Footnote BASIC SUPERVISORY RESPONSIBILITIES

Answer 32

Personnel Officer

Question 33

They must be capable of inspecting work systems, conducting studies, analyzing data, and developing mature recommendations for constructive changes in the organization and operations when necessary. To best perform their duties, they must be able to forecast future needs of the organization as part of planning activities, anticipate problems, and make decisions ahead of time to solve them. The supervisor should be familiar with work simplification practices to bring about greater efficiency in the organization through the streamlining of procedures, reduction of paperwork, and effective use of personnel resources

Answer 33

Planner

Question 34

Supervisory officers should strive to assign subordinates as scientifically as possible to the positions for which they are best suited and to the places and at the times where and when they are most needed. They will place “round pegs in round holes” wherever possible because happy workers are usually productive ones. Studies have shown that there is direct relationship between productivity of an individual, job satisfaction, and the type of supervision received. Employee-centered supervisors obtain better results than production-centered ones.5

Answer 34

Personnel Officers

Question 35

To be effective teachers, they must gain knowledge and understanding of the learning process, the effects of individual differences on learning, and the psychological factors involved in teaching. They will become proficient in the use of a variety of techniques that will make training activities most meaningful.

Answer 35

Trainer

Question 36

refers to the practice of confronting an employee with their job performance record with the objective of finding ways to overcome deficiencies and improve job performance. Properly used, it can be an excellent motivational tool that stimulates employees to achieve peak job performance. Through this process, knowledge, skills, and abilities are enhanced. It’s a process of providing guidance and direction to officers in a way that allows learning and development to happen.

Answer 36

Coaching

Question 37

relates to the supervisory practice of actively listening and responding to employees’ complaints, grievances, and problems. Employees can use these communication practices to express matters of concern to their superiors.

Answer 37

Counselor

Question 38

Supervisors must make proper follow-ups to determine that rules and regulations have been followed and orders properly executed. When necessary, they must take disciplinary actions either positively through the process of training or negatively through punitive actions.

Answer 38

Controler

Question 39

One of the primary functions of the supervisor is ________, which often helps shape policy for the organization. If a decision is indicated, supervisors must not vacillate. A bad decision is sometimes better than none at all. When it affects others, it should be communicated to them clearly and simply to prevent misunderstandings and resistance

Answer 39

decision-making

Question 40

A major responsibility of every supervisor is to provide ________ for their subordinates. Supervisors must possess the traits of honorableness, courageousness, and vitality. They must be reasonably intelligent, must have good common sense, and must be persuasive and flexible. Leadership ability can be developed by adopting the desirable traits observed in good leaders or, at least, by trying to adapt those traits to the supervisor’s own style.

Answer 40

leadership

Question 41

People like to be led by those whom they respect and in whom they have confidence. The first step in gaining this confidence and respect is taken when

Answer 41

supervisors exemplify by their personal conduct that which they demand from their subordinates.

Question 42

If supervisors provide subordinates proper leadership, they will respond with

Answer 42

the highest performance, with a minimum of conflict and a maximum of satisfaction