Creative Thinking & Problem Solving

Question 1

Explain the difference between problem solving and decision making

Answer 1

Decision making is often done by one person. It’s part of the problem solving cycle. Various alternatives are considered before deciding on the best one.

For problem solving problems can be solved by a group/team. Alternative solutions are generated. It’s the process of analysing a situation to identify strategies to bring about change.

Question 2

Problem solving steps

IDIS DIME

Answer 2

Identify the problem 
Define the problem 
Identify possible solutions
Select solution 
Develop an action plan
Implement action plan
Monitor implementation of action plan 
Evaluate implemented solution

Question 3

3 advantages of creative thinking in the workplace

Answer 3

Better ideas are generated

Increased productivity

Employees will have more confidence as they can live upto their full potential

Question 4

Name the problem solving techniques

Answer 4

Delphi technique 
Force field analysis
Brainstorming 
Mind mapping 
Nominal group technique 
SCAMPER
forced combinations
Empty chair

Question 5

3 ways in which a business can create an environment that stimulates creative thinking

Answer 5

Encourage staff to come up with new ideas

Train staff in creative problem solving

Encourage different ways of working