Customer Service Flashcards
(36 cards)
Courteous
☺️ polite and respectful
Retailers
🏬 Shops/sellers
At the touch of a button (idiom)
☝🏻With 1 click
Web-based/Cyber shopping
🛍️ online shopping
Customer Retention
The strategy of keeping existing customers and encouraging repeat purchases
superfluous
more than is needed or wanted
e.g. The report was marred by a mass of superfluous detail.
unbiased appraisals
обʼєктивна оцінка
word of mouth marketing
advertised by people to other people
promptly
quickly, without delay
discerning customers
demanding
impeccable service
perfect
cut-throat market
competitive market
rigorous training
careful and deep
the art of serving customers
to meet customers needs
establish an outstanding internal culture
to build a good team inside
To file / lodge / voice a complaint
to make a complaint
To kick up a stink / fuss
to complain noisily about something
To go the extra mile
to do more than is expected (when serving others)
rave reviews
very good reviews
a no-brainer
Obvious choice
apologised profusely
apologise a lot
Economy pricing / Rock bottom prices/no-frills prices
Low prices
Bundle pricing
Medium prices
enticed to buy
persuaded to buy
