Customer Service Flashcards Preview

Old Test Questions > Customer Service > Flashcards

Flashcards in Customer Service Deck (7)
Loading flashcards...
1

Customer Service Mission Statement

PBS
-Prevent Harm
-Be Nice
-Survive

2

Customer Service Incident Action Plan

KCPR
-Kindness
-Consideration
-Patience
-Respect

3

Customer Service: How you should treat each citizen.

KCDR
-Kindness
-Courtesy
-Dignity
-Respect

4

Customer Service: Local Delivery System is made up of ___.

People
Hardware
Systems

5

Customer Service: The "O" in MBO has changed from objectives to ____.

Opportunities

6

Customer Service: Trust x ____

Trust x 100
Do whatever it takes to create trust.

7

Customer Service: A change plan includes:

HaSPS
-Happiness
-Survival/Welfare
-Sanity
-Prosperity/Growth