D - Cultural Theories - Part 1 Flashcards

(43 cards)

1
Q

Different Meanings of the Term “Culture”

Culture as used in “Corporate Culture” or “Country Culture”

A

Culture

= characteristic value system

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2
Q

Different Meanings of the Term “Culture”

Culture as used in “High Culture” or Sub culture

A

Culture
= sum of intellectual and artistic expressions of a nation

Precondition: Abundance of food (e.g. corn-high cultured of the Inkas)

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3
Q

Simple Layer Models of culture

Culture Onion

Layers

A
  • Fundamental assumptions about human nature
  • Norms/Values
  • Rituals
  • Heroes
  • Symbols

Rituals, Heroes and Symbols result in (visible) practices

-> e.g. meeting culture -> length and nature of introduction phase

! metaphoric pre-scientific !

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4
Q

Concepta-Percepta-Approach

Iceberg-Model

A

Culture consists of Percepta and Concepta

Dazu zählen sowohl deskriptive (= Percepta) als auch explikative Kulturelemente (= Concepta, vgl. Osgood 1951). Erstere umfassen beobachtbare Verhaltensweisen (z.B. Rituale wie Begrüßungen) und Verhaltensergebnisse (z.B. Architektur). Concepta hingegen steht für nicht-beobachtbare Verhaltensursachen wie Werte, Normen und Einstellungen.

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5
Q

Concepta-Percepta-Approach

Iceberg-Model

Percepta

A

Behavior (Social culture)

  • Rituals
  • Ceremonies
  • Customs
  • social structure
  • -> Behavioral results (Material culture)
  • Architecture
  • Clothes
  • Art and Decoration
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6
Q

Concepta-Percepta-Approach

Iceberg-Model

Concepta

A

Reason for behavior (mental culture)

  • Taboos
  • Norms
  • Values
  • Attitudes

(from bottom to top: increasing relevance for behavior)
(from top to bottom: number)

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7
Q

Diverging cultural standards

Culture Standard

A

Behavior patterns, which are perceived as normal or binding for the majority of the members of a culture.

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8
Q

Diverging cultural standards

Example: culture standards in the US and China

US

A

escape from absolutistic emperors

  • individualism
  • equal opportunities
  • achievement orientation
  • patriotism

virtues of the settlers

  • activity orientation
  • future orientation
  • domination of nature
  • mobility
  • interpersonal accessibility
  • composure
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9
Q

Diverging cultural standards

Example: culture standards in the US and China

China

A

Confucianism

  • hierarchical orientation
  • friendship and politeness
  • modesty and self-control
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10
Q

Diverging cultural standards

Example: culture standards in the US and China

Social Smile

A

(in some Asian cultures)

= culture standard aiming at “hiding” feelings that are not desired to be expressed in order not to burdening others

-> sympathy, happiness, anger, sadness, embarrassment, confusion

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11
Q

Definition of culture

Synopsis (Keller 1982)

A

-> catalog of features identified through a content-analytical evaluation of the present definitions

Culture
= artifact
= collective phenomenon (not individual)
= learned (therefore our social heritage)
= characteristic symbolic system of signs
= behavioral control (values, norms, taboos)
= reciprocal adaption of the members of one culture
= gradual adaption (= cultural evolution)
= “quick” adaption (=cultural change)

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12
Q

Definition of Culture

Working definition of Müller/Gelbrich

A

Shared pool of knowledge that a group of people that a group of people shares and that distinguishes them from members of other cultures. Behavior-patterns, artifacts and patterns of perception as well as the handling and interpretation of emotions can also be culture-specific. The culture thus understood influences the behavior of individuals and provides a society with a common social reality, identity and cohesion.

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13
Q

Kluckhohn/Strodtbeck

Basic concept

A
  • culture-anthropologist understanding of culture: static, constant
  • all cultures have to solve the same problems (value orientation)
  • cultures differ in the way they solve these problems (variation)
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14
Q

Kluckhohn/Strodtbeck

Defintion: culture

A

Culture consists in patterned ways of thinking, feeling and reacting, acquired and transmitted mainly by symbols, constituting the distinctive achievements of human groups including their embodiments in artifacts; the essential core of culture consists of traditional ideas and specially their attached values.
(…) learned by people as the results of belonging to a particular group, and is that part of learned behavior that os shared by others.

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15
Q

Kluckhohn/Strodtbeck - Facts of human culture

Overview of orientations

A
Human nature
Man-nature
Time
Activity
Relational
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16
Q

Kluckhohn/Strodtbeck - Facts of human culture

Orientation

Human nature

A
  • evil (changeable/unchangeable)
  • neutral (changeable)/mix of both (unchangeable)
  • good (changeable/unchangeable)

Are human beings good or bad or both?
-> Societies based on trust or mistrust

Is this changeable or not?
-> Humanistic societies, India

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17
Q

Kluckhohn/Strodtbeck - Facts of human culture

Orientation

Man-nature relationship

A

subjugation to nature
-> Inkas, Aztecs

harmony with nature
-> Indian tribes, Buddhism

mastery over nature
-> Industrialism

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18
Q

Kluckhohn/Strodtbeck - Facts of human culture

Orientation

Time

A

Past

  • > conservative societies
  • > e.g. Victorian England

Present

  • > consumer societies
  • > e.g. US

Future

  • > sustainable societies
  • > e.g. Sweden, Norway
19
Q

Kluckhohn/Strodtbeck - Facts of human culture

Orientation

Activity Orientation

A

being

  • > status societies
  • > e.g. Roman Empire

being in becoming

  • > meritocracy
  • > e.g. US (“getting things done”)

doing

  • > also meritocracy
  • > e.g. US (“Land of unlimited opportunity”)
20
Q

Kluckhohn/Strodtbeck - Facts of human culture

Orientation

Relational orientation

A

Linear

  • > group is in the focus (= collectivism), but one person stands out
  • > Chinese emperor in a collectivistic China

Collateral

  • > group is in focus (= collectivism), nobody stands out
  • > communism

Individualistic

  • > individual is in the focus (= individualism)
  • > e.g. US
21
Q

Kluckhohn/Strodtbeck

Acknowledgement

Pro and contra

A

Pro:

  • basis for nearly all culture concepts
  • does not put culture and country on one level (-> Rimrocks)

Contra:

  • Empirical evaluation only for Rimrocks
  • > external validity?
22
Q

Anthropologic/communication Approach of Hall/Hall

Basic Idea

A
  • cultures are different with regard to their directness
  • > manifested in personal contact, physical distance, language
  • context of the communication is emphasized to a greater or lesser extent
  • communications-science perspective (e.g. speaking, writing, pointing)
23
Q

Anthropologic/communication Approach of Hall/Hall

Dimensions

A

Context (most important)
Information
Space
Time

24
Q

Anthropologic/communication Approach of Hall/Hall

When would you call somebody a good communicator?

A

In some cultures confrontational is good, in some cultures they avoid confrontation
-> Asians are not confrontational, Germany is very confrontational, USA/Australia is in the middle

25
High- vs. low-context cultures
High-context-cultures - implicit, unspoken, "included" information Low-context-cultures - explicit, spoken, "clarified" information
26
High- vs. low-context-cultures High-context-cultures ``` Overtness (obviousness) of messages: Use of non-verbal communication: Cohesion and separation of groups: Level of commitment to relationships: Appointments and contracts: Examples: ```
Overtness (obviousness) of messages: - many covert and implicit messages, with use of metaphor and reading between the lines Use of non-verbal communication: - much nonverbal communication Cohesion and separation of groups: - strong distinction between in-group and outgroup, strong sense of family Level of commitment to relationships: - high commitment to relationships, relationship more important than task Appointments and contracts: - mainly verbal Examples: - France, Spain, Italy, Middle East, Japan, Russia
27
High- vs. low-context-cultures Low-context-cultures ``` Overtness (obviousness) of messages: Use of non-verbal communication: Cohesion and separation of groups: Level of commitment to relationships: Appointments and contracts: Examples: ```
Overtness (obviousness) of messages: - many overt and explicit messages that are simple and clear Use of non-verbal communication: - more focus on verbal communication than body language Cohesion and separation of groups: - flexible and open group patterns, changing as needed Level of commitment to relationships: - low commitment to relationships, tasks more important than relationships Appointments and contracts: - written down Examples: - Germany, Switzerland, US, Scandinavia
28
Ways how Information is treated Slow Flow of Information
- plan information carefully and structure it - tend to portion (divide) information, not to give more than absolutely necessary Examples of slow messages: - Poetry, Books, Act, Etching, TV documentary, print, deep relations
29
Ways how information is treated Fast flow of information
- think that the more quickly the information is spread, the better it is for all Examples of fast messages: - Prose, headlines, Propaganda, cartoons, TV commercials, Television, Social Media
30
Space Social Distance
- distance between people when communicating - different perceptions of spatial closeness - partially related to the context dimension - > low-context-cultures: bigger "private zone"
31
Time Time Orientation
Supplement to Kluckhohn/Strodtbeck: Not only the importance of past, present and future is different, also time perception: monochronic: - linear, successive, steady nature -> processes polychronic: - cyclic, volatile, dynamic
32
Time Orientation Monochronic action ``` Actions: Focus: Attention to time: Priority: Timeliness: Examples: ```
Actions: - Do one thing at a time Focus: - Concentrate on the job at hand Attention to time: - Think about when things must be achieved Priority: - Put the job first Timeliness: - Emphasize promptness (quick = agility) Examples: - Germany, USA, Scandinavian countries
33
Time orientation Polychronic action ``` Actions: Focus: Attention to time: Priority: Timeliness: Examples: ```
Actions: - Do many things at once Focus: - are easily distracted Attention to time: - think about what will be achieved Priority: - put relationships first Timeliness: - base promptness relationship factors Examples: - Latin America, Middle East, Russia
34
Time Orientation Consequences for Cross-Cultural Marketing Time Saving Example: McDonald's
Polychronic time: Time prosperity -> USP: easy food e.g. Brazil, Costa Rica etc. Monochronic time: Time greed -> USP: fast food e.g. US, Germany etc.
35
Time Orientation Consequences for Cross-Cultural Marketing Time Sovereignity
- home shopping/home banding -> Online-/mobile marketing - express cleaning / express service - shop opening hours / 24hrs services
36
Time orientation Consequences for Cross-cultural Marketing Waiting Time Monochrone time-structure
Waiting time - > time lost - > overestimated - > disproportionality impaired customer satisfaction - Television in the waiting area Example: Airline passengers - long waiting times at baggage claim -> Solution: Prolong the path through pass control -> In monochronistic structures waiting leads to dissatisfaction
37
Time orientation Consequences for Cross-cultural Marketing Waiting Time Polychrone time-structure
Waiting time - > time used in another way - > underestimated - > adding additional offers in waiting area
38
Time Time-perception as Three-dimensional Construct
Time structure: - monochronic vs. polychronic Course of time: - cyclic vs. linear Concept of time: - abstract vs. concrete
39
Time Time-perception as Three-dimensional Construct linear, abstract, monochronic
industrialised countries, monotheistic religions
40
Time Time-perception as Three-dimensional Construct cyclic, concrete, polychronic
archaic societies, polytheistic religions
41
Time Course of time Industrial societies, monotheistic religions
- Linear course of time - Voluntaristic concept of the world Starts at one point ends at another point Genesis -> last judgement
42
Time Course of time Archaic societies, polytheistic religions
- Cyclic course of time - Deterministic concept of the world Time base: nature
43
Time Kinds of time orientation
past-oriented: - past > present and future Present-oriented: - present > past and future Future-oriented: - future > past and present