Daily Routine

Question 1

Who should lead Huddles?

Answer 1

Store manager, ASM or Lead

Question 2

What 2 areas does the SM own?

Answer 2

WFM and Onboarding

Question 3

What are the 4 teammate recognition programs?

Answer 3

Presidents award, high five cards, service awards, go for the gold

Question 4

What is the purpose of homeplate?

Answer 4

This system is used to manage all projects and communications assigned to your store.

Question 5

What days and times should the email be checked?

Answer 5

Monday through
Friday between 7am - 9am and 4pm - 5pm, Saturday 7am - 9am and Sunday from 8am –
10am. (Note: Weekend emails are limited to business-critical communications.)

Question 6

What is the goal of the daily huddle?

Answer 6

recognize teammates who have displayed moments of WOW,inspire teammates to engage our Athletes in the service moment,educate our Teammates so they can improve their product knowledge, communicate important initiatives, set expectations regarding the store’s tasks and workload for the day, share open positions available in the store

Question 7

How long should a standard huddle be and a mini huddle be?

Answer 7

Standard: 5 minutes
Mini: 3 minutes

Question 8

How often should management be reviewing talent requisitions?

Answer 8

Daily, including weekends

Question 9

What is the heach coaches purpose?

Answer 9

Model, teach, coach, and recognize teammates on their interactions with athletes,Watch for and coach to behaviors associated with our Common Purpose Engagement
plan, Empower Teammates to make decisions on their own,Role Play,Recognize and reinforce positive behaviors, Support Teammates who are not meeting the standards by providing feedback,
encouragement, and additional training if necessary,Outside of the service moment, keep team focused and productive to meet our Brand
Engagement