Front End Basics

Question 1

The Front-End experience is really broken into 3 phases:

Answer 1

High energy greeting, Friendly and Efficient Processing of the Transaction, Heartfelt Farewell

Question 2

CSS is responsible for

Answer 2

• Cash register coverage
• Processing transactions
• Safeguarding company assets
• Customer service

Question 3

The Front End employees the 5S program.

Answer 3

1. Sort and Separate
2. Shine and Sweep
3. Set and Specify
4. Standards and Service
5. Sustain and Maintain

Question 4

The most important aspect of a leader who oversees the Front End is responsible for

Answer 4

Customer service

Question 5

Who is responsible for front end functions?

Answer 5

Manager that is responsible for the front end

Question 6

The manager who oversees the front end is responsible for

Answer 6

-Cash balancing
-Point of sale activities
-Customer service experience

Question 7

Front end teammates are responsible for

Answer 7

-completing sales transactions
-providing outstanding athlete service
-accounting for till accuracy