Data Governance - 11 - Operation and Change

Question 1

What is a common initial surprise for organizations implementing Data Governance (DG)?

Answer 1

There seems to be more work than anticipated due to the operating model and learning curve.

Question 2

What does a proper DG program require?

Answer 2

Some change must occur, leading to a startup period.

Question 3

True or False: DG programs are designed to reduce overhead from the start.

Answer 3

False.

Question 4

What can make DG seem ‘hard’ even with adequate training?

Answer 4

Resistance and change.

Question 5

What is a common mistake during the kickoff meeting for DG?

Answer 5

Setting expectations too high for a certain time frame.

Question 6

How long can it take for a DG operating model to stabilize?

Answer 6

As long as 6 months.

Question 7

What is critical for embedding DG capabilities into an organization?

Answer 7

The mindset of embedding a new business capability.

Question 8

What is the goal of the activities in the operation and changes area of DG?

Answer 8

To ensure DG reaches ‘business as usual’ (BAU) status.

Question 9

What does ‘DGaaS’ stand for?

Answer 9

Data Governance as a Service.

Question 10

Fill in the blank: A common approach to DG implementation can be either top down or _______.

Answer 10

bottom up.

Question 11

What should be specified on day one of DG operation?

Answer 11

What is being done, usually training.

Question 12

What is necessary when interacting with project teams during DG implementation?

Answer 12

You must track interactions across stakeholders and projects.

Question 13

What is essential to monitor in DG implementation?

Answer 13

Attendance and engagement.

Question 14

What should be completed and published during DG operation?

Answer 14

Charters, policies, and standards.

Question 15

What should be monitored to ensure technology is properly integrated into DG operation?

Answer 15

Who is using the tool and how it is being used.

Question 16

True or False: DG assumes that data management activities will always run smoothly.

Answer 16

False.

Question 17

What is often overlooked during DG implementation?

Answer 17

Measures and metrics for DG progress and effectiveness.

Question 18

What is required for effective metric collection and reporting in DG?

Answer 18

Formal planning and management of execution.

Question 19

What should be tracked regarding metrics distribution?

Answer 19

Who will get the metrics and ensure they are used.

Question 20

What common issue may arise with new technology in DG?

Answer 20

Growing pains and adjustments to workflows.

Question 21

What is the primary focus of operational activity in DG?

Answer 21

Maintaining and starting activities like glossary maintenance.

Question 22

What should the DG framework roll-out plan include?

Answer 22

Multiple tracks such as technology, data management, and OCM.

Question 23

What is a significant aspect of the DG operating model?

Answer 23

It is not like a light switch; operational status requires communication.

Question 24

What can hinder the rollout of a new policy in DG?

Answer 24

Resistance or worry about negative feedback.

Question 25

What should be done if attendance numbers decline in DG meetings?

Answer 25

Monitor and report on attendance and engagement.

Question 26

What does a successful DG program require from its participants?

Answer 26

Confidence in their assignments and roles.

Question 27

What is the role of the DG team in relation to data management activities?

Answer 27

Ensure DM processes are working as intended.

Question 28

What is essential for tracking issues around technology in DG?

Answer 28

Understanding the growing pains and learning the tool's idiosyncrasies.

Question 29

What is the primary task in monitoring data governance (DG) processes?

Answer 29

Covering the monitoring of processes and ensuring metrics are used to take proper action if issues arise.

Question 30

Why is it important to track use and issues around technology in DG?

Answer 30

To address learning curves and adjustments in workflows, and to prevent resistance to tools.

Question 31

What is the role of tool vendors in supporting DG?

Answer 31

To provide full support and responsive behavior, especially as tools mature.

Question 32

What is a key aspect of sustaining a data governance program?

Answer 32

Having a deliberate plan to sustain the program and executing that plan.

Question 33

What does OCM stand for in the context of DG?

Answer 33

Organizational Change Management.

Question 34

What is the importance of verifying leader alignment in DG?

Answer 34

To ensure leadership shares a common view and understands their roles in the DG program.

Question 35

List some questions to determine leadership alignment in DG.

Answer 35

* What do you think the ultimate contribution of DG will be for our organization? * What is your definition of success for the DG? * What do you think your role is as a leader in making DG a success?

Question 36

Why is monitoring sponsor effectiveness critical in DG?

Answer 36

The sponsor is a top success factor in making change happen and needs to reflect the priority of managing data assets.

Question 37

What are some characteristics of an effective sponsor?

Answer 37

* Has a clear vision for data governance * Ensures leaders endorse data governance * Communicates effectively

Question 38

What should sponsors do to support DG throughout the project life cycle?

Answer 38

* Engage leaders in support * Demonstrate visible participation * Review the roadmap often

Question 39

What is the most common mistake regarding training and communications plans in DG?

Answer 39

Failing to monitor and execute these plans once the program starts.

Question 40

What does transitioning DG to business imply?

Answer 40

Establishing DG as an official business capability beyond just data and technology.

Question 41

Define resistance in the context of DG.

Answer 41

Any activity that acts to slow down, question, or prevent the DG program from progressing.

Question 42

What are the five types of participants in an effective resistance model?

Answer 42

* Active support/advocacy * Passive support * No resistance/no support * Passive resistance * Active resistance

Question 43

What is a key tactic for managing stakeholders in DG?

Answer 43

Learn what is important to each person and build support on an individual basis.

Question 44

Fill in the blank: The sponsor is the source of _______ in DG.

Answer 44

authority.

Question 45

True or False: It is common for a DG program to have multiple sponsors over time.

Answer 45

True.

Question 46

What should the sponsor do when resistance arises?

Answer 46

Address resistance promptly and manage expectations.

Question 47

What is the importance of communication in sustaining DG?

Answer 47

To ensure all stakeholders are informed and engaged throughout the process.

Question 48

What is the consequence of failing to manage resistance in DG?

Answer 48

It can derail the entire program.

Question 49

What should sponsors do to maintain momentum in DG?

Answer 49

Provide visible support and hold people accountable.

Question 50

What is the role of the DG sponsor in managing expectations?

Answer 50

To ensure clarity on what to expect from the program.

Question 51

What is an essential tactic for managing stakeholders resistant to change?

Answer 51

Learn what is important to each person and build support person by person.

Question 52

What should you avoid creating when managing change?

Answer 52

Unrealistic expectations.

Question 53

Why is it important to follow up on promises made during a change process?

Answer 53

To maintain trust and credibility.

Question 54

What should you pay attention to in a team regarding change management?

Answer 54

Team members who have the strongest influence over others.

Question 55

What is a recommended action for active supporters of change?

Answer 55

Regularly thank them for their enthusiasm.

Question 56

What type of resistance requires clear goals and WIIFM to overcome?

Answer 56

Passive resistance.

Question 57

What approach should be taken with individuals who are visibly resisting change?

Answer 57

Identify at least one valid concern and address it.

Question 58

Fill in the blank: A key first step to engage passive resistors is to get them to acknowledge their _______.

Answer 58

concerns.

Question 59

True or False: Ignoring resistance is an effective strategy in change management.

Answer 59

False.

Question 60

What is the consequence of not planning for resistance in change initiatives?

Answer 60

Resistance will likely worsen.

Question 61

What is a common issue that arises when departments do not fully participate in a new program?

Answer 61

Creation of duplicate reports and systems.

Question 62

What should be done if a department is resistant due to a lack of education?

Answer 62

Identify gaps in communication and apply remediation.

Question 63

What does data debt refer to in the context of governance?

Answer 63

The accumulating costs associated with data errors and inconsistencies.

Question 64

What is a key feature of Diana's operational program at the REC?

Answer 64

A varied training plan to reflect multiple audiences.

Question 65

What should be included in a communication plan for a change initiative?

Answer 65

Various types of communication vehicles, such as posters and town hall meetings.

Question 66

What is essential for effective governance of data-related projects?

Answer 66

Frequent collection of metrics and successes.

Question 67

What is the essence of Operate and Sustain activity in data governance?

Answer 67

Exercising the capabilities of DG and ensuring proper execution of OCM.

Question 68

Fill in the blank: People change less because of facts or data than because of compelling _______.

Answer 68

experiences.

Question 69

True or False: A PMO is not necessary for effective data governance.

Answer 69

False.

Question 70

What should be done to address a plant manager who refuses to participate in a new standard?

Answer 70

Build the cost to the organization of maintaining a nonstandard plant.

Question 71

What is a recommended approach for engaging passive supporters of change?

Answer 71

Ask them direct questions about their comfort with the change.

Question 72

What can help to mitigate the impact of resistance from individuals with prior negative experiences?

Answer 72

Understanding their past experiences and clarifying what's different this time.

Question 73

What should be done if there is a significant data error reported to regulators?

Answer 73

Gather data on the impact of decisions and present it with the help of a sponsor.