Day 1 Flashcards Preview

NYC DF Brookfield Place > Day 1 > Flashcards

Flashcards in Day 1 Deck (34):
1

Guests always have

The right of way

2

What is full disclosure

Bad new first no surprises
When you make a mistake own up to it, I will be up front of my mistake, and not try to hide it or fix it myself

3

How do you show a guest where the bathroom is

You Take them there

4

After you change into your uniform, you:

#1 clock in
#2 Read pre shift book
#3 go to work

5

You should never point in the restaurant instead use

an open palm with thumb tucked in

6

Thank guest by

Name when returning their credit card

7

Saying no by saying yes

Give an alternate without saying no. "As it turns out... we have"

8

We don't offer tap water. We offer:

Ice water

9

We don't have customers

We have guests

10

How would you like your 8 oz filet...

"Prepared"

11

In body language

Words are 10%
Tone is 60%
Body language is 30%

Think about body language being 90%
You never want a guest to think that you are not paying attention to them by conveying it to them by body language

12

When you and a guest get to a narrow walkway, what should you do?

Let the guest pass first

13

Brookfield Place address

230 Vesey Street,
NY NY 10280

14

Del Frisco Grill Brookfield Telephone number

212-978-1698

15

Brookfield email address

dfgrille@dfrg.com

16

website

www.dfrg.com

17

Guest Verbals:
Potato side

-hand mashed potatoes
-plain fries
-sweet potato fries
-sea salt parmasean fries

18

Guest Verbals:
Side

-truffle mac and cheese
-roasted asparagus
-chard lemon parmesean broccolini

19

Guest Verbals:
Starter Salad

-Grille salad
-Iceberg lettuce wedge
-Heirloom tomato & burrata

20

Guest Verbals:
Entree Salads

-Seared Asian Tuna Salad
-Kale and Brussel sprouts Salad
-Steak Salad

21

What side to you serve beverages from

you server beverages on the Right

22

What side do you clear beverages from

you clear beverages from the right

23

Server food from the left

clear food from the right

24

When you wash your hands

thoughout the shift to maintain healthy general hygiene

25

Try to serve ladies

first

26

When serving an entree with fries serve fries on the

right

27

Other wise the protein is on the

right

28

What is the most number of guest that can go on 1 single ticket

the most is 9

29

If a guest is not having a entree what do you write on the check

plate

30

What is the first thing you sell at the table

yourself by building a rapport which is trust and comfort

31

At the beginning get the guest to talk about

Themselves

32

What do you provide as a host not a salesperson

-you provide information that is not on the menu
-you provide value for thing that are not on the menu
-you make the guest feel comfortable and at ease

33

What 3 things should you mention before leaving the table for the first time

booze/cocktail
wine
appetizer

34

What does it mean by don't tell the guest what you are going to do

This is not casual dining therefore you don't have to tell the guest what you are going to do. Let the guests have time to decide