Deck 1 Flashcards

1
Q

MARKET SEGMENTATION

A

the process of breaking down the market into groups of consumers with similar needs and wants.

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2
Q

TARGET MARKET

A

the type of people you are selling to.

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3
Q

MARKET RESEARCH

A

the process of collecting and analysing data about the market, who operates within the market and the customers within the market.

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4
Q

PRIMARY RESEARCH (Field research)

A

means obtaining new information

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5
Q

MARKETING MIX

A

The elements of a business’s marketing that are designed to meet the needs of its customers.

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6
Q

PRODUCT LIFE CYCLE

A

shows the stages through which a product passes through over time and the level of sales at each stage.

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7
Q

EXTENSION STRATEGIES

A

ways in which a business prevents a product’s sales from declining.

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8
Q

PRODUCT DIFFERENTIATION

A

used by businesses to make their products different from other products they sell and different from those offered by competitors.

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9
Q

BRAND

A

named product which customers see as being different from other products.

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10
Q

OWN BRAND

A

a product which is sold under the brand name of a supermarket chain or other retailer, rather than that of the manufacturer of the product. Own brands are usually cheaper than branded products.

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11
Q

COMPETITION BASED PRICING

A

setting a price based on the prices charged by competitors for similar products.

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12
Q

SKIMMING

A

means selling a product at a high price because there is no competition.

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13
Q

Methods of distribution

A

Internet (e-commerce), door to door/telesales, mail order, vending machines.

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14
Q

E-COMMERCE

A

means buying or selling products online

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15
Q

TRADE DESCRIPTIONS ACT

A

It is an offence for a business to make false or misleading statements about goods or services. This includes misleading statements about reduced prices.

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16
Q

CONSUMER PROTECTION ACT

A

Compensation must be paid to a consumer who suffers injury or damage to property when correctly using the good.

17
Q

CONSUMER CONTRACTS REGULATIONS

A

This protects consumers who buy products using the Internet, TV, telephone or mail order