Deck 3 N-S

Question 1

APPROACH activities that are implemented in response to a specific performance gap.

Answer 1

Needs-based approach

Question 2

PROGRAMMING a style of communication and behavior change management based on observations and analyses of unconscious physical behaviors that identify patterns of feeling and thought.

Answer 2

Neurolinguistic Programming

Question 3

DATA numbers or variables used to classify a system, as in digits in a telephone number or numbers on a football player’s jersey.

Answer 3

Nominal Data

Question 4

DISTRIBUTIONa particular way in which observations tend to pile up around a particular value rather than be spread evenly across a range of values.

Answer 4

Normal Distribution

Question 5

target or purpose that, when combined with other …….. leads to a goal.

Answer 5

Objective

Question 6

What are the three types of objectives

Answer 6

Behaviorial, Affective, Learning

Question 7

OBJECTIVE The type of objective that specifices the particular new behavior that an individual should be able to perform after training.

Answer 7

Behavioral objectives

Question 8

OBJECTIVE The type of objective that specifies the acquisition of particular attitudes, values, or feelings.

Answer 8

Affective objectives

Question 9

OBJECTIVE he type of objective that specify clear, measurable, statements of behavior that a learner demonstrates when the training is considered a success.

Answer 9

Learning Objectives

Question 10

XXXXX CENTERED a behaviorism-based theory of instruction that concentrates on observable and measurable outcomes.

Answer 10

Objective Centered

Question 11

occurs when participants are directed to view or witness an event and be prepared to share their reflections, reactions, data, or insights. This also is a methodology for data collection.

Answer 11

Observation

Question 12

MODEL seeks to match individuals to their best career choice through interviews that deal with six types of work environments: realistic (physical strength motor coordination, concrete problem solving), investigative (ideas and thoughts, intellectual activity), artistic (less personal interaction, self-expression), social (interaction with others), enterprising (use of verbal and social skills), and conventional (rules and regulations).

Answer 12

Occupational Congruency Model

Question 13

XXXXXXX DEVELOPMENT the process of developing an organization to be more effective in achieving it business goals. XX uses planned interventions to develop the systems, structures, and process within the organization to improve effectiveness.

Answer 13

OD (Organization Development)

Question 14

XXXXX CENTEREDa developmentalism-based theory of instruction that focuses on matching individual needs to appropriate instructional experiences. ………….instruction is particularly useful for helping employees adapt to changes in their work lives.

Answer 14

Opportunity Centered

Question 15

XXXXXXXX EXERCISES differ from icebreakers in that they introduce or tie in to the subject matter being taught. …….. set the stage to avoid abrupt starts and generally make participants comfortable with the formal program they’re about to experience. ……….may also energize the group after coffee breaks and luncheons and can be used to open sessions that occur on the second or third day of the program.

Answer 15

Openers also called Opening Exercises

Question 16

QUESTIONS
These types of question stimulate discussion. XXXXXXXXX questions have no one specific correct answer and encourage individuals to draw on their own experiences and apply them to the current situation or discussion.

Answer 16

Open-Ended questions

Question 17

TECHNOLOGY allows a diverse group of people to create energizing and productive meetings. xxxxxxxx meetings ensure that all issues and ideas that people are willing to raise are discussed.

Answer 17

Open Space Technology

Question 18

SYSTEM based on the idea that things influence each other, or that groups of people (in an organization) learn from one another.

Answer 18

Open System

Question 19

THEORY also known as living or general systems theory, is based on the idea that things influence each other, or that groups of people (in an organization) learn from one another.

Answer 19

Open Systems Theory

Question 20

FACTORS factors which relate to whether the performer is actually able or allowed to do the job. If the person is constantly bogged down with tasks that do not support organizational goals, he or she may never have the time to get to the work that does support those goals.

Answer 20

Opportunity Factors

Question 21

DATA numbers or variables that allow ranking order of importance from highest to lowest

Answer 21

Ordinal Data

Question 22

VARIABLES variables that make it possible to rank order items measured in terms of which has less and which has more of the quality represented by the variable.

Answer 22

Ordinal variables

Question 23

The type of analysis which is the first step in developing a strategic plan, which begins with the identification of the values critical to the organization.

Answer 23

Organizational Analysis

Question 24

CULTURE the unspoken pattern of values that guide the behavior of the people in an organization, including attitudes and practices that can be difficult to change.

Answer 24

Organizational Culture

Question 25

a data point that’s far removed in value from others in the data set.

Answer 25

OUtlier

Question 26

TRAINING to using resources or products external to an organization to meet an organization’s learning requirements.

Answer 26

Outsource Training

Question 27

an informal philosophy of teaching that focuses on what the instructor does rather than what the participants learn. Usually references the teaching of children.

Answer 27

Pedagogy

Question 28

, a theory developed by W.B. James and M.W. Galbraith,

Answer 28

Perceptual Modality

Question 29

the attendant preferred mode of learning may be print, visual, aural, interactive, tactile, kinesthetic, or olfactory.

Answer 29

Perceptual Modality

Question 30

describes the execution and accomplishment of some activity; it is not an adjective that describes the action itself.

Answer 30

Perfromance

Question 31

ANALYSIS measures the gap between an organization’s desired and actual performance.

Answer 31

Performance Analysis

Question 32

ANALYSIS identifies and describes past, present, and potential future human performance gaps

Answer 32

Performance Gap Analysis

Question 33

INSTRUMENT provides an accurate picture of a person’s personality type and indicates personality preferences.

Answer 33

Personality Inventory Instrument

Question 34

TEST a less formal and less accurate version of a personality inventory instrument.

Answer 34

Personality Test

Question 35

cHART a diagramming technique that enables project managers to estimate a range of task durations by estimating the optimistic, pessimistic, and most likely durations for each task.

Answer 35

PERT Chart

Question 36

well-known evaluation expert who has developed a fifth level of evaluation, ROI, in training programs

Answer 36

Jack Philips

Question 37

a mini software application that enables a person to view or play audio or video clips delivered via the web. The term is important in the world of web-delivered multimedia audio and video because all content delivered this way requires a plug-in.

Answer 37

Plug-in

Question 38

ANALYIS Analysis used to analyze the demographics and characteristics of stakeholders; determine who will participate in a performance solution; and identify any education or experience factors, physical needs, and cultural influences that need to be considered and addressed.

Answer 38

Population Analysis

Question 39

MAP a visual tool used to systematically describe actions and behaviors in a sequential flow.

Answer 39

Process Map

Question 40

EVALUATION What type of evaluation assesses the impact of a training program on learning.

Answer 40

Program Evaluation

Question 41

CYCLE everything that happens from the beginning to the end of the project.

Answer 41

Project Life Cycle

Question 42

MANAGEMENT What type of management the planning, organizing, directing, and controlling of resources for a finite period of time to complete specific goals and objectives.

Answer 42

Project Management

Question 43

SCOPE what will or won’t be done on the project. xxxxxxxxxx management includes the processes needed to complete all required work (and only the required work) so that the project is completed successfully.

Answer 43

Project Scope

Question 44

PROPOSITIONWhat type of proposition is a statement that bridges the best of “what is” with speculation or intuition of “what might be.” It is xxxxxxx to the extent to which it stretches the realm of the status quo, challenges common assumptions or routines, and helps suggest real possibilities that represent desired possibilities for the organization and its people.

Answer 44

Provocative Proposition

Question 45

is the relationship of people’s positions in space. For example, anthropologist Edward T. Hall defined four differences between adults in the United States: intimate (18 inches), personal (18 inches to four feet), social (four to 12 feet), and public (more than 12 feet). As Hall and others have explained, when people believe someone is too close, they feel threatened; however, they don’t like the company of someone who seems standoffish.

Answer 45

Proxemics

Question 46

Who defined the four distances in proxemics?

Answer 46

Edward T. Hall

Question 47

THEORY the theory behind the tool which is used to help predict career success, choice, and behavior by identifying what motivates individuals and the internal conflicts that exists in all human beings.

Answer 47

Psychodynamic Theory

Question 48

ANALYSIS What type of analysis involves looking at participants’ opinions, behaviors, and attributes and is often descriptive.

Answer 48

Qualitative Analysis

Question 49

DATA What type of data is information that can be difficult to express in measures or numbers.

Answer 49

Qualitative Data

Question 50

ASSIGNMENT the process of assigning the sample that’s drawn to different groups or treatments in the study. Type of assignment

Answer 50

Random Assignment

Question 51

SAMPLING means that each person in the population has an equal chance of being chosen for the sample. Choosing every tenth person from an alphabetical list of names, for example, creates a random sample.

Answer 51

Random Sampling

Question 52

SELECTION the selection process of drawing the sample of people for a study from a population.

Answer 52

Random Selection

Question 53

a method that helps diffuse the covariates across the experimental and control groups. Researchers in organizations often have multiple dependent variables to deal with but typically want to compare one dependent variable with one independent variable (for example, performance in a training program—an independent variable—with job performance—a dependent variable).

Answer 53

Randomization

Question 54

SYSTEM stores data in the form of tables linked by a unique identifier.

Answer 54

Relational Database Management System

Question 55

LINE the best-fitting straight line through all value pairs of correlation coefficients.

Answer 55

Regression Line

Question 56

the ability to achieve consistent results from a measurement over time.

Answer 56

Reliability

Question 57

PLANNING a process to ensure the continuity of key leadership positions and the stability of tenure of an organization’s personnel.

Answer 57

Replacement Planning

Question 58

ANALYSIS A type of analysis thatreviews the human resources (including subject matter experts) needed for proposed interventions to determine if the skills required for the intervention(s) are available in house or if an external vendor may need to be procured. It also identifies the physical resources, systems, and equipment to support implementation of the intervention(s) and the availability of required facilities

Answer 58

Resource or Constraints Analysis

Question 59

the goals an organization strives for.

Answer 59

REsults

Question 60

APPROACH A type of approach that driven by a business need and a performance need and must also be justified by the results of the cause analysis.

Answer 60

Results based approach

Question 61

DESIGN a collection of strategies for quickly producing instructional packages to enable a group of learners to achieve a set of specific instructional objectives.

Answer 61

Rapid Instructional Design (RID

Question 62

OCCUPATION A theory that breaks occupations down into eight groups of service and six decision levels and is the basis for a number of tests to help determine best career choice based on interests.

Answer 62

Roe's Theory of Occupation

Question 63

a ratio of the benefit or profit received from a given investment to the cost of the investment itself. It constitutes accountability for training programs.

Answer 63

ROI

Question 64

an activity in which participants act out roles, attitudes, or behaviors that are not their own to practice skills or apply what they have learned. Often an observer provides feedback to those in character.

Answer 64

Role Play

Question 65

ANALYSIS An analysis used to determine why a performance gap exists and identify the contributing factors.

Answer 65

Root Cause Analysis

Question 66

MODEL creates a three- dimensional approach and by labeling and describing the three distinct parts of an organization’s performance system: the organization level, the process level, and the job or performer level.

Answer 66

Rummler-Brache’s Nine Performance Variables Model

Question 67

refers to the work or deliverables that are added to a project but were neither part of the project requirements nor added through a formal requirement change.

Answer 67

Scope creep

Question 68

a collection of code containing instructions for a computer to perform a specific action.

Answer 68

Scripting

Question 69

the machine where e-learning instruction is hosted.

Answer 69

Server

Question 70

LEARNING individualized, or self-paced learning that generally refers to programs that use a variety of delivery media, ranging from print products to web-based systems. It can also refer to less formal types of learning, such as team learning, knowledge management systems, and self-development programs.

Answer 70

Self Directed Learning (SDL)

Question 71

TEAMS A type of work team combine the best aspects of the independent craft worker with mass production. They integrate the craft worker’s intimate knowledge of a task with all the advantages of standardization. Such teams provide an organizational structure that puts the employees in control of achieving their goals.

Answer 71

Self-Directed Work Teams

Question 72

BIAS the error of distorting a statistical analysis by pre- or postselecting the samples.

Answer 72

Selection Bias

Question 73

A model that postulates that communication between two people goes through each person’s filters.

Answer 73

Sender-Receiver Model

Question 74

means probably true (not caused by chance) in statistics.

Answer 74

Significant

Question 75

INVENTORY adapted the Myers- Briggs Type Indicator to create a spectrum of four distinct learning styles: sensing-thinking (ST), intuitive-thinking (NT), sensing-feeling (SF), and intuitive-feeling (NF).

Answer 75

Silver and Hanson Learning Style Inventory

Question 76

an exercise with a simplified form of a real-life situation so that participants can practice making decisions and analyze results of those decisions.

Answer 76

Simulation

Question 77

LEARNING a type of learning in which people learn and use new skills for necessary but incremental change.

Answer 77

Single-Loop Learning

Question 78

METHODOLAGY A methodology that is a process-improvement strategy and measure of quality that strives for near perfection. xxxxxxx is a disciplined, data- driven methodology for eliminating defects (driving toward six standard deviations between the mean and the nearest specification limit) in a process. The fundamental objective of the Six Sigma methodology is the implementation of a measurement-based strategy that focuses on process improvement and variation reduction through the application to projects

Answer 78

Six Sigma Mothodoloy

Question 79

asymmetry in the distribution of sample data values.

Answer 79

Skewness

Question 80

a person who has extensive knowledge and skills in a particular subject area.

Answer 80

SME

Question 81

a nickname for the instructor and class training evaluation forms used in Level 1 evaluations.

Answer 81

Smile Sheet

Question 82

SAMPLE A type of sample that means that when one employee mentions resources and people who have knowledge, researchers talk with those employees, find more resource names and information, and so on.

Answer 82

Snowball Sample

Question 83

DATA What type of data isqualitative measures are more intangible, anecdotal, personal, and subjective, as in opinions, attitudes, assumptions, feelings, values, and desires. Qualitative data can’t be objectified, and that characteristic makes this type of data valuable.

Answer 83

Soft Data

Question 84

RELIABILITY a type of test reliability in which one test is split into two shorter ones.

Answer 84

Split-half Reliability

Question 85

a commonly used measure or indicator of the amount of variability of scores from the mean. The xxxxxxxxxx is often used in formulas for advanced or inferential statistics.

Answer 85

Standard Deviation

Question 86

PLANNING the process that allows an organization to identify its aspirations and future challenges, clarify and gain consensus around a business strategy, communicate the strategy throughout the organization, align departments and personal goals with the overarching organizational strategy, and identify and align strategic initiatives. Often combined with long-term (five-to-ten year) planning initiatives, the process typically involves a strengths, weaknesses, opportunities, and threats (SWOT) analysis. (See also SWOT.)

Answer 86

Strategic planning

Question 87

SAMPLING dividing the population into constituent parts, and then choosing sample members randomly from the constituent parts. This method provides a more representative sample than the random sample. For example, dividing the population into age groups (10–20, 21– 30, 31–40, and so forth) and then randomly choosing people from each age group creates a stratified random sample.

Answer 87

Strtatified Random Sampling

Question 88

MENTORING TYPE time limited and focused on the protégé’s acquisition of a particular skill set and on specific behavioral objectives

Answer 88

sTructured Mentoring

Question 89

CENTERED a pedagogy-based instructional approach. XXXXXXXX instruction focuses on what will be taught as opposed to learner- related characteristics. xxxxxxxxxx instruction focuses on learner acquisition of information.

Answer 89

Subjective centered

Question 90

PLANNING the process of identifying key positions, candidates, and employees to meet the challenges that an organization faces during change and over short-term and long-term timeframes

Answer 90

Succession Planning

Question 91

FRAMEWORK a career development theory developed by D.E. Super based on the idea that careers move through five distinct phases from childhood through adulthood

Answer 91

Super Developmental Framework

Question 92

collect the type of information employees have as well as the type of information they need to do their jobs.

Answer 92

Surveys

Question 93

EVALUATION A type of evaluation that begins to summarize results based on immediate reaction of intervention implementation

Answer 93

Summative Evaluation

Question 94

an analysis tool used in strategic planning to establish environmental factors from within and outside an organization

Answer 94

SWOT (Strengths, Weaknesses, Opportunities, and Threats)

Question 95

TRAINING a type of training referring to a scenario that involves the trainer and the learner participating at the same time. It often refers to electronic or web-based training.

Answer 95

Synchronous Training

Question 96

LIFE CYCLE an organizational process of developing and maintaining systems. It helps in establishing a system project plan and lists the processes and subprocesses required to develop a system.

Answer 96

System Development Life Cycle

Question 97

TEST A type of test that is are conducted with real data. If the outputs of the test don’t match the specifications, errors are identified and corrected.

Answer 97

System Test

Question 98

THINKING A type of thinking thatencompasses the whole, making patterns (and ways to change them) more understandable.

Answer 98

Systems Thinking