Define

Question 1

What question can the Define phase answer?

Answer 1

“What is the problem?”

Question 2

What information should the project charter include?

Answer 2

-Problem and goal statement (should be SMART)
-Background (Why, Why now, what if we don’t do anything?)
-Team for the project
-Project duration/timeline
-Estimated benefit

Question 3

What can you do if after defining your problem, it seems to be too big?

Answer 3

Slice the elephant, aka scope the project

Question 4

What tools can you use to scope the project?

Answer 4

-In/Out Frame
-MGP
-SIPOC

Question 5

In an MPG, what is achieved in each phase?

Answer 5

Phase I: Stop the bleeding
Phase II: Increase Performance
Phase III: Be world class

Question 6

Where can we find the CTCs?

Answer 6

We convert the VOC to CTC

Question 7

What is the structure of a CTC?

Answer 7

It should be specific and measurable.
“Each …. must be xx”

Question 8

What project management skills can I use during Define?

Answer 8

-Risk Matrix
-Time Planning (ie Gantt Chart)
-RACI Chart

Question 9

How many CTCs are recommended per project?

Answer 9

1 to 3 max

Question 10

What is the goal of the Kano-model?

Answer 10

-To classify customer needs into delighters, satisfiers and dissatisfiers.

-To recognized needs that must be guaranteed/fulfilled, and recognize which needs can be guaranteed