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ITIL Intermediate - Service Design > Definitions > Flashcards

Definitions Flashcards

(111 cards)

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1
Q

Acceptance

A

tbd

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2
Q

Agreed Service Time

A

A synonym for Service Hours, commonly used in formal calculations of Availability. See Downtime.

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3
Q

Agreement

A

tbd

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4
Q

Analytical Modeling

A

(Service Strategy) (Service Design) (Continual Service Improvement) A technique that uses mathematical Models to predict the behavior of a Configuration Item or IT Service. Analytical Models are commonly used in Capacity Management and Availability Management. See Modeling.

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5
Q

Application

A

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6
Q

Application Portfolio

A

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7
Q

Application Service Provider

A

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8
Q

Application Sizing

A

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9
Q

Architecture

A

tbd

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10
Q

Availability

A

tbd

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11
Q

Availability Management Information System (AMIS)

A

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12
Q

Availability Plan

A

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13
Q

Capacity

A

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14
Q

Brainstorming

A

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15
Q

Budgeting

A

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16
Q

Business Capacity Plan

A

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17
Q

Business Continuity Management

A

tbd

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18
Q

Business Continuity Plan

A

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19
Q

Business Objective

A

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20
Q

Business Service

A

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21
Q

Capacity Management Information System (CMIS)

A

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22
Q

Capacity Plan

A

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23
Q

Capacity Planning

A

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24
Q

Commercial Off the Shelf (COTS)

A

tbd

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25
Component Capacity Management
tbd
26
Component Failure Impact Analysis
tbd
27
Confidentiality
tbd
28
Continual Service Improvement
tbd
29
Continuous Availability
tbd
30
Continuous Operation
tbd
31
Countermeasure
tbd
32
Crisis Management
tbd
33
CSI Register
tbd
34
Customer-Facing Service
tbd
35
Design
tbd
36
Development
tbd
37
Development Environment
tbd
38
Downtime
tbd
39
Effectiveness
tbd
40
Efficiency
tbd
41
Expanded Incident Lifecycle
tbd
42
Fast Recovery
tbd
43
Fault Tolerance
tbd
44
Fault Tree Analysis
tbd
45
Fixed Facility
tbd
46
Governance
tbd
47
Gradual Recovery
tbd
48
High Availability
tbd
49
Immediate Recovery
tbd
50
Service Model
tbd
51
Invocation
tbd
52
IT Service Continuity Plan
tbd
53
Key Performance Indicator (KPI)
tbd
54
Maintainability
tbd
55
Management Information System
tbd
56
Management of Risk (MoR)
tbd
57
Information Security Management System
tbd
58
Information Security Policy
tbd
59
Information System
tbd
60
Integrity
tbd
61
Intermediate Recovery
tbd
62
Management System
tbd
63
Mean Time Between Service Incidents
tbd
64
Mean Time to Repair
tbd
65
Mean Time to Restore Service
tbd
66
Middleware
tbd
67
Operational Level Agreement
tbd
68
Outcome
tbd
69
Percentage Utilization
tbd
70
Plan-Do-Check-Act
Deming Model: (add more)
71
Planned Downtime
tbd
72
Portable Facility
tbd
73
Project
tbd
74
Project Management Office (PMO)
tbd
75
Reciprocal Arrangement
tbd
76
Recovery
tbd
77
Recovery Option
tbd
78
Redundancy
tbd
79
Reliability
tbd
80
Resiliance
tbd
81
Return to Normal
tbd
82
Risk Management
tbd
83
Service Capacity Management
tbd
84
Service Catalog
tbd
85
Service Charter
tbd
86
Service Failure Analysis
tbd
87
Service Hours
tbd
88
Service Knowledge Management System
tbd
89
Service Level Agreement (SLA)
tbd
90
Service Level Requirement
tbd
91
Service Level Target
tbd
92
Serviceability
tbd
93
Simulation Modelling
tbd
94
Single Point of Failure
tbd
95
SMART
tbd
96
Standby
tbd
97
Statement of Requirements
tbd
98
Supplier
tbd
99
Supplier & Contract Management Information System
tbd
100
Supporting Service
tbd
101
Terms of Reference
tbd
102
Threat
tbd
103
Throughput
tbd
104
Tuning
tbd
105
Underpinning Contract
tbd
106
Usability
tbd
107
Use Case
tbd
108
Vital Business Function
tbd
109
Vulnerability
tbd
110
Activity
A set of actions designed to achieve a particular result. Activities are usually defined as part of Processes or Plans, and are documented in Procedures.
111
Alert
(Service Operation) A warning that a threshold has been reached, something has changed, oar a Failure has occurred. alerts are often created and managed by System Management tools and are managed by the Event Management Process.

ITIL Intermediate - Service Design (9 decks)

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