Definitions Flashcards

(43 cards)

1
Q

Contents of Business Model canvas (4)

A
  1. Resources/ Partners
  2. Value proposition
  3. Customers
  4. Costs
  5. Revenues
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2
Q

Goal of Business Model Canvas

A

The goal is to model the relationships between those factors as well as describe the company business model

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3
Q

3 Principles of prototyping

A

Right - Rapid - Rough

a) Right - the right method
- Think about the goal that is to be reaches with the respective prototype

b) Rapid - quickly iterate different directions
- Turn your ideas into low cost and effort prototypes

c) Rough - just good enough!
- It ́s about learning, not selling

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4
Q

Functions of Prototypes (3)

A

a) Inspire
b) Evaluate
c) Validate

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5
Q

When to Use induction/Deduction

A
  1. Induction when doing exploratory research

2. Deduction when doing confirmatory research

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6
Q

Research steps (4)

A

a) First formulate a theory
- Deduce consequences and make predictions

b) Form hypothesis
- Draw samples and test hypothesis

c) Empirical observation
- Inducing generalizations

d) Empirical generalizations
- Forming concepts developing and arranging theoretical propositions

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7
Q

Qualitative vs. Quantitative Research

A

a) Research interest
(1) Quantitative Design
(a) Search for invariant variables (2) Qualitative Design
(a) Search for new variables
b) Sampling strategy
(1) Quantitative Design (a) Statistical
(2) Qualitative Design (a) Theoretical
c) Data requirements
(1) Quantitative Design (a) Standardized
(2) Qualitative Design
(a) Non-standardized
d) Data processing
(1) Quantitative Design
(a) Mathematics (2) Qualitative Design
(a) Interpretation
e) Reasoning
(1) Quantitative Design (a) Deductive
(2) Qualitative Design (a) Inductive
f) Role of theory
(1) Quantitative Design
(a) Input through hypothesis (2) Qualitative Design
(a) Primarily outcome
g) Subjectivity
(1) Quantitative Design
(a) Confounding factor
(2) Qualitative Design (a) Creativity
h) Generalizability
(1) Quantitative Design
(a) High
(2) Qualitative Design (a) Low

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8
Q

5 archetypes of Innovation

A
  1. Reinventing Industries
  2. Substituting Products and Services
  3. Creating New Digital Businesses
  4. Reconfiguring Value Delivery Models
  5. Rethinking Value Propositions
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9
Q

7 Patterns of Business Models

A
Freemium
Add-On
Affiliation
Cash Machine
Digitalization
Hidden Revenue
Peer-to-Peer
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10
Q

Types of IT-enabled Business Model Innovations (5)

A
Substituting
Rethinking Value Propositions
Creating new Digital Businesses
Reconfiguring Value Delivery Models
Reinventing Industries
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11
Q

Elements of a balanced Scorecard (4)

A

Financials
Customer
Learning and Growth
Internal Business Process

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12
Q

Gartners Technology Trends (7)

A
Artificial Intelligence
Intelligent Apps
Digital Twins
Cloud to the Edge
Conversational Platform
Blockchain
Event-Driven
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13
Q

4 Drivers of Digital transformation

A

Social (Platforms, Business…)
Mobile (Mobility)
Analytics (Big Data)
Cloud (Distributed)

Heuristic: SMAC

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14
Q

5 steps of Design Thinking

A
  • Empathize (Develop a understanding of the challenge)
  • Define (Articulate the problem clearly)
  • Ideate (Brainstorm)
  • Prototype
  • Test
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15
Q

Lean Startup:

A
  • Describe Hypothesis
  • Identify Assumptions
  • Identify biggest risks
  • Plan a Test
  • Build something simple
  • Test
  • Analyze and Rethink
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16
Q

SCRUM

A

Especially for complex products

  • It is a framework within different techniques can be applied
  • Difficult to master
  • Based on empirical process control —> Iterative
  • Redefinition of the role of the Project Manager (PM)
  • > PM is part of the operational team
  • > PM is rather a moderator than a manager
  • Dividing the Product Backlog into single Sprint Backlogs (single tasks)
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17
Q

When to Use What approach

A
  1. Simple: Routines
  2. Complicated: Classic project management
  3. Complex: Agile Methods
  4. Chaotic: Lean Startup
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18
Q

Parts of Information systems

A

Information systems are socio-technical systems that consist of human and machine components.
Goal: Optimal provision of information.

Parts:

Performance System (execution)

  • Management System (control)
  • Automated Part
  • No automated Part
19
Q

ERP System

A

In the center:
⁃ Central database

Around:
- Financial Applications
- Manufacturing Applications
- Inventory and Supply Applications
à Supplier side
- Sales and Delivery Applications
- Service Applications
à Customer side
- Reporting Applications
à Managers and Stakeholders
- Human Resource Applications
à Employees

Advantages

  • Reliable information access
  • Delivery and cycle time reduction
  • Cost reduction
  • Simple adaptability
  • Improved scalability

Disadvantages

  • Time-consuming
  • Expensive
  • Vendor dependence
  • Complexity
20
Q

4 Types of Knowledge

A
  • Data (just symbols)
  • Information (data in a useful context)
  • Knowledge (Application of data and information)
  • Wisdom (deep understanding)
Knowledge contains
- Experience
- Information
- Expert insight
and provides a framework for evaluating new experiences and information.
21
Q

4 Aspects of Knowledge Management

A
  1. Identifying
  2. Capturing
  3. Evaluating
  4. Sharing
    Information.

Socialization: Is experienced knowledge (Tacit knowledge)
Externalization: Making Explicit Knowledge out of Tacit Knowledge
Internalization: Making Tacit Knowledge out of Explicit Knowledge
Combination: Combining different Explicit Knowledge

22
Q

Operational aspects of Knowledge Management

A
  1. Identification
  2. Capturing
  3. Usage
  4. Sharing
  5. Development
23
Q

Data warehouse

A

Is a collection of data in support of management’s decision making process.

Characteristics:

  • Issue oriented
  • Data from multiple sources
  • Time-variant
  • Data won’t be changed or removed

Layers:

  • Sources
  • Selection of information
  • Data warehouse —> storage
  • Online Analytical Processing (OLAP) —> Information modeling
  • Business intelligence —> Application of information
24
Q

Enterprise data types

A

-Online Transaction Processing (OLTP) Objective: Processing the everyday operation
—> Operational management

  • Online Analytical Processing (OLAP) Objective: Analysis of corporate data
    —> Strategic management
25
Components of Knowledge Management (Percentages)
- 70% people - 20% process - 10% technology
26
3 Barriers of Effective Knowledge Management
1. Short in time 2. Missing awareness of the importance of knowledge transfer 3. Hierarchical structures
27
Managerial functions of IM (Information Management)
- Strategy formation - Production - Controlling - Determining the IT strategy - Service delivery - Human resources
28
Management of Information (3 Aspects)
1. Supply 2. Demand 3. Usage
29
Management of Information Systems (3)
1. Data 2. Processes 3. Application lifecycle
30
Management of Information and Communication Technology (3)
1. Storage 2. Processing 3. Communication
31
What is a CIO?
- Responsible for IT and IS - Connection of corporate strategy with IS & IT - Interface between business and IT Technology focused: - Technology Policy-maker - Technology Gatekeeper Business focused: - General Manager - Business Strategist - Contractor Organizationally focused: - Coach and Mentor Mix of all: - Systems Strategist
32
Tasks of the IM meta planning
Develop a design and system for the IM and improve it continuously - Design elements are: - Planning and control functions - Planning processes - Plans - Information base and distribution structure for information - Procedures, methods and models
33
IT Service Management (ITSM)
Is the sum of all organizational skills of information technology that deliver customer value in a costoptimized way in high quality. Application Management —> Operational Management —> Service Support —> Customer Service
34
Reference model for the organization of IT management
Main Questions: 1. Who provides the the services? 2. Which services should be provided? 3. Which service processes are required? 4. How to implement the service processes?
35
ITIL (IT Infrastructure Library)
Provide guidelines how to plan, deliver and support IT services Example: Event: Change of state, that is significant to service management - A particular service started on a Server X - Internet Link utilization increased from 60% to 70% - A network switch went down - Incident: Unplanned interruption of an IT service, reduction in quality of service - Problem: Cause of one or more incidents
36
Bimodal IT
Is the practice of managing two separate but coherent modes of IT delivery —> One focused on predictability —> Improving —> The other focused on exploration —> Experimenting to solve new problems
37
Responding to the pace of business change
Traditional Mode - Builds on reliability and current experience —> Low risk Nonlinear Mode - Accepts instability in exchange to a higher potential in innovation
38
Reasons to Outsource
- Cost reduction - Reduction of risks of growing technological dynamics - Avoiding the problem of obtaining qualified employees - Concentration of funds to the main business - Increase of liquidity by supply of liquid funds from the sale of IT-facilities to the outsourcing vendor - Access to special know-how
39
Reasons not to outsource
- One-time switching costs - Loss of key personalities - Fixed commitment to vendor’s technologies - Abuse of provided data - Loss of IT-competence and know-how - Rebuilding of know-how after failed outsourcing projects is expensive
40
Objective and Tasks of IT Controlling
``` Controlling efficiency of IT and performance objectives —> Monitoring & Coordinating Core tasks - Managing information processing processes and infrastructure - Integrating management of information into strategic planning of the company - Controlling profitability - Controlling quality IT controlling Objectives - Efficiency - Effectiveness - Quality - Functionality ```
41
Privacy Calculus and Privacy Paradox
Privacy Calculus theory: - If perceived advantages are greater than perceived risks, information is likely to be disclosed Privacy Paradox: - High privacy concerns vs. Disclosing personal data on social media
42
Communication Privacy Management (CPM)
The CPM theory suggests that individuals defer their privacy limits in reference to the perceived benefits.
43
Boundary linkage and Boundary ownership
``` Boundary linkage: - Refers to how owners are connected - Strong: Patient Doctor Relationship - Weak: Random company Boundary ownership: - Refers to responsibilities each person has over the control of spread of the information that they own ```