Developer Practice Exam Qs Flashcards
What is a benefit of entering Trusted IP Ranges in the Network Access section?
A. AppExchange packages can communicate with an external site.
B. Users that log in within the network will not be required to verify their identity.
C. All attempts to log in from outside the network will be denied.
D. Users are unable to log in through the API on networks not marked as trusted.
B. Users that log in within the network will not be required to verify their identity.
Correct. Entering Trusted IP Ranges in the Network Access section allows users to bypass verification.
Which set of Salesforce records is exported by choosing the “Export All” option instead of “Export” in Data Loader?
A. Records for a specified object including records in the recycle bin.
B. Records for a specified object and its child records.
C. Records for a specified object and its parent records.
D. Records for all standard objects in the org.
A. Records for a specified object including records in the recycle bin.
Correct. Export archived activity records and soft-deleted records with Export All.
Ursa Major Solar has the following environment and requirements:
Critical, high-priority accounts have an assigned District Manager, Sales Representative, Inside Sales Representative, and Customer Service Representative.
The Sales Manager wants to prevent these accounts from being inadvertently contacted more than once on the same day.
The Sales Manager wants to report on various customer interactions.
How should the administrator fulfill these requirements?
A. Enter comments into the notes section on the account.
B. Post customer interactions in Chatter on the account.
C. Log a separate task, call, or activity on the account.
D. Log a case on the account.
C. Log a separate task, call, or activity on the account.
Correct. Use activities to log key touchpoints on customers so that a report can be pulled.
Universal Containers wants to allow potential customers to submit Cases for technical inquiries. They do not have resources to set up a call center and need to make support available through another means.
Which two options should they consider?
Choose 2 options.
A. Generate Web-to-Case HTML code to add to the website
B. Implement a Lightning Partner Community with Knowledge
C. Adding a link to a specified routing address for Email-to-Case
D. Adding a link for Auto-Response Rules for Solutions
A. Generate Web-to-Case HTML code to add to the website
Correct. Gather customer support requests directly from a website and automatically generate new cases with Web-to-Case. Setting up Web-to-Case involves enabling the feature, choosing settings, and adding the Web-to-Case form to your website.
C. Adding a link to a specified routing address for Email-to-Case
Correct. Set up Email-to-Case to efficiently resolve customer issues. Salesforce automatically creates cases and auto-populates case fields when customers send messages to the specified email addresses.
An administrator for Ursa Major Solar wants to allow internal users to view a dashboard as a Sales Manager within a given sales region.
How can this be configured?
A. Create a dashboard for all opportunities in the region.
B. Create a dashboard with multiple components.
C. Create a dashboard to run as a specified user.
D. Create a dashboard to run as the logged-in user.
C. Create a dashboard to run as a specified user.
Correct. This dashboard would show the specified users information properly.
The administrator at Cloud Kicks want to update the Account with the number of records on a custom object.
How should the administrator fulfill this requirement?
A. Create a Flow
B. Create a Workflow Rule
C. Create a Process
D. Create a Formula
A. Create a Flow
Correct. Use the debug option in Flow Builder to test a new flow or troubleshoot a flow that fails.
Ursa Major Solar needs to fulfill the following requirements:
A custom object must be created to capture account survey data.
Users need the ability to select an account from the survey record and view related surveys on the account record.
Which two actions can an administrator configure to meet these requirements?
Choose 2 options.
A. Create a lookup relationship field on the survey object.
B. Create a lookup relationship field on the account object.
C. Put the account related list on the survey page layout.
D. Put the survey related list on the account page layout.
A. Create a lookup relationship field on the survey object.
Correct. A lookup relationship links two objects together. Adding the lookup relationship field on the survey object will allow the user to link to an account.
A user at Ursa Major Solar attempts to log in to Salesforce from an IP address that is outside the login IP range on the user’s profile but within the organization-wide trusted IP range.
What occurs as a result of this scenario?
A. The user will be unable to log in at all.
B. The user will be able to log in after the computer is activated.
C. The user will be able to log in without activating the computer.
D. The user will be able to log in after answering one security question.
A. The user will be unable to log in at all.
Correct. Trusted IP Ranges define a list of IP addresses from which users can log in. When you define IP address restrictions for a profile, a login from any other IP address is denied.
Ursa Major Solar uses data from the grand total of a custom report to create their dashboard.
Which two components will populate the grand total properly?
Choose 2 options.
A. Gauge
B. Chart
C. Table
D. Metric
A. Gauge
Correct. Use a gauge when you have a single value that you want to show within a range of custom values.
D. Metric
Correct. Use a metric when you have one key value to display
Which three reports can be used to display a list of the Top 10 Accounts on a dashboard?
Choose 3 options.
A. Summary report with a chart
B. Summary report without a chart
C. Tabular report with Rows to Display set to 10
D. Tabular report with a chart
E. Summary report with Rows to Display set to 10
A. Summary report with a chart
B. Summary report without a chart
C. Tabular report with Rows to Display set to 10
Ursa Major Solar needs a case to be automatically created.
Which three features can an administrator use to accomplish this goal?
Choose 3 options.
A. Web-to-case
B. SMS-to-case
C. Lightning for Outlook
D. Process Builder
E. Email-to-case
A. Web-to-case
D. Process Builder
E. Email-to-case
