Devising the marketing strategy Flashcards

(40 cards)

1
Q

Define PRODUCT

A

The item being marketed.
including all packaging and branding
+any value-added features like gift wrapping

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2
Q

Define PLACE

A

This relates to where the product is sold.

A company needs to identify where its target market shops, such as supermarkets, deep discounters, specialist wine shops or online, and focus on those outlets.

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3
Q

What does the marketing strategy need to accomplish in terms of
PROMOTION

A

Marketing strategy in terms of PROMOTION:
- Tailor promotions according to different psychographical and behavioral segments; a single type of promotion will not be enough to appeal to an entire segment.

  • Awareness of legal constraints from country to country, e.g. in termes of alcohol advertising, price promotions
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4
Q

Define ‘Established market’
4 egs

A

Markets with strong historical growth which is tailing off
Ireland, S. Africa, Italy, HK

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5
Q

PROS and CONS of COMPETIONS at POS

A

PROS:
- Wines can apper more atractive given the possibility of winning something. This can increase sales.
- Customer details can be collected to be used for other marketing purposes

CONS:
An expensive way of encouraging sales, and few people will benefit from the prize.

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6
Q

Define ‘Emerging market’
4 eg’s

A

Markets where wine is experiencing growth and shows potential from a relatively low base.
China, Russia, Turkey, Taiwan

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7
Q

Define ‘Mature Market’
4 eg’s?

A

Markets where wine appears to heve reached its potential with stable or declining volumes.
Germany, France, Switzerland, UK

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8
Q

What is meant by a ‘saturated market’
How should marketing be strategized in such a case?

A

Saturated market: IF a market already has enough products to satisfy consumer’s needs and there are a few gaps for new products.

Strategy:
This means producers have to set themselves aside from others in the market by highlightning their uniqueness when compared to competitors: this could be their perceived quality, value or production ethos (organic, vegetarian, vegan etc.).

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9
Q

What does the marketing strategy need to accomplish in terms of
PLACE?

A

Marketing strategy in terms of PLACE:
- Choosing effective distribution channels; smaller production, premium wines through specialist intermediaries, big brands through larger intermediaries.
- Choosing the right country; tastes vary, may be necessary to produce wines with different flacor/aroma profiles, levels of sweetness/ alcohol.
-Be aware of legislation, taxation, restrictions of target country.

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10
Q

Define ‘Growth market’
4 eg’s?

A

Markets where wines is a mainstream product and/or experiencing growth.
USA, Canada, Brazil, Poland

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11
Q

PROS and CONS of STASS TRAINING / INCENTIVES at POS

A

PROS:
- Staff more efficient at selling:
Educating staff helps them effectively sell the product, thereby making it more appealing to consumers.
-Staff encourage to perform better:
Staff can be encourages to create more sales by presonal incentives, making them more invested in their work.

CONS:
- In Some regions incentivising staff by awarding prizes is considered bribery, and therefore illegal.
- It may be costly initially to train all staff to a high level.

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12
Q

What are the 9 Marketing methods AWAY from POS

A

Marketing methods AWAY from POS:

Advertising
Sponsorship
Websites
Social Media
Smartphone Apps
Wine tourism
Events/Festivals
Rewiews/Awards
Public Relations

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13
Q

What does the marketing strategy need to accomplish in terms of PRICE?

A

Marketing strategy in terms of PRICE:
- Purposefully under-pricing product at first, raise price later (‘penetration’ strategy).

  • Price high if wine is meant to be a ‘luxury’ special occasion, or ‘gift’ product.
  • Lower slightly to appeal to psychological associations, e. g. 9.99$ insteod of 10$ ( closer association to 9 than 10).
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14
Q

Define PROMOTION

A

This covers all the methods used to advertise a particular product

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14
Q

PROS and CONS of PRICE PROMOTIONS at POS

A

PROS:
- Increase sales (during and after if succesful) and brand awareness. Atract new customers
- Help shift old stock or discontinued lines (bin ends)
- ‘Link saves’ can encourage customers to try other types of product alongside the wine, thereby increasing ovearall sales.

CONS:
- No brand loyalty: Cconsumers associate the wine with promotions so will only buy it when on sale and wont’t buy it once the promotion ends.
- The image of the wine may be damaged by the reductions.
- Have been senn to encourage increased alcohol consumption
-Producers can be expected to cover the cost of price promotions, so may lose revenue.

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15
Q

PROS and CONS of ADVERTISING

A

-Great exposure: Can reach a arge and varied group of consumers.
- Effective Campaigns can remain in the minds of consumer for a long time.
- Certain avenues of advertising, such as print media, can be more effective than TV/Cinema/Radio promotion, as wine often has a ‘story to tell’. Print media is useally a cheaper alternative to visueal/audio outlets. Good for high-involvement consumers
CONS:
Can be very expensive:
- To purchase airtime/ ad space, especially via media such as TV, cinemas, national press.
- To conctract the servives of an outside ad agency

  • Certain countires completely ban advertising alcoholic beverages (eg. the UAE), while others severely limit it (e.g. France’s Loi Evin).
    Companies must complywith different laws in different markets, creating additional administrative workload.
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16
Q

PROS and CONS of FREE MERCH at POS

A

PROS:
- Sales can increase, particularly around holidays, as these products make good gifts.
- Increase brand awarness

CONS:
- Doesn’t increase brand loyalty: Merchendise may not be viewed as exclusive/special because it is available to everyone.
Addtional costs of giving away free merch.

16
Q

What is penetration strategy in relation to new wines?

A

Under-price the wine to try and persuade price concious customers to try a new wine, with a hope that they will permanently switch to this brand after the price is raised.

17
Q

Define PRICE

A

This is the amount which a consumer pays for a product.

It includs any additional costs such as delivery as well as discounts.

It also includes the cost (in time or effort) which the consumer is willing to go to in order to buy the product

18
Q

What are the 5 different ‘Market Types’, as posited by Wine Inteligence?

A

Mature Market
Established Market
Growth Market
Emerging Market
New Emerging Market

19
Q

PROS and CONS of SPONSORHIP

A

PROS:
Exposes the brand/logo to a very large audience, eg. low-involvement sports fans watching evenrs such as the Tour de France, sponsored by Chilean wine brand Cono Sur.

Can give the brand exclusive rights to being served at hospitality venues at certain events, essentially granting them a captive audience.

Can be cheaper than producing actual advertisements

CONS:
Still quite expensive eventhough it can be cheaper than producing actual advertisements

Subject to same legal restrictions and bureaucracy as regular advertising

Viewed by some to be inapproprate to asociate alcohol consumption with sporting events, which theoretically promote health and well-being

20
Q

PROS and CONS of WEBSITES

A

PROS:
Great exposure: Can reach a large and varied group of consumers throughout the world

Online shop can be incorporated

Lot of space for information:
- Different types of information can be offered to consumers, including photos and videos, details regarding winemaking, food and wine pairings, information on upcoming events.
- Different levels of information to different levels of interest, e. g. detailed technical sheets for high-involvement vs bacis information for low involvement.

CONS:
The website must be attractive and easy to navigate

Cost of creating: need to hire an outside web design company or hire dedicated design-focused staff members.

Cost of maintaining: additionally roung-the-clock support will be required in order to cope with any technical issues or website crashing

SEO: atracting consumers to the site can be difficult, as most consumers rarely scroll past the first hanful of results provided by a search engine such a Google.

Laws: There are ethical impications as well; though most websites advertising/selling alcohol to verify that they are of legal drinking age, this relies on assumption tha visitors are being honest.

21
Q

PROS and CONS of LTD EDITION PACKAGING/PRESENTATION at POS

A

PROS:
Collectable: collectors and investors may see wines packaged in exclusive packaging as collectable/desirable.

Gift: Can be seen as a more original gift than a regular bottle

Brand awarness: The packaging is distinctive and can help raise brand awareness.

CONS:
Sales don’t tend to increase in the long-term, particularly as the wine is not typically presented in this way.

22
Q

PROS and CONS of SOCIAL MEDIA:

A

PROS:
Possibility, to engage in dialogue with consumers, rather than simply talking at them.

Especially effective with reanching younger consumers (Millenials).

Can potentially provide invaluable free promotion.

Allows ‘ordinary’ customers to leave ‘peer’ reviews, which can habe significant effect on consumers’ purchasing decisions, especially with consumers who often trust fellow social media users more than established critics

CONS:

Must include information other than pure promotion/advertising, as this can bee seen to alienate followers = costly/time-consuming

Need to employ a community manager: Monitor and maintain their social media presence, which can add to costs.

Risk of bad reviews, contents from customers

23
What are the 6 marketing methods at the POS
Price promotions Free merchendise Contests/Competitions Limited packaging/design Staff training/incestives Consumer tastings
24
PROS and CONS of SMARTPHONE APPS
PROS: Allows users to find, read about, purchase or comment on/review individual wines. Large potential audience, as many consumers spend more time on their phones than a computer. Certain apss can be designed/marketed towards consumers with different levels of involvement, e.g. apps to track cellar contents for high involvement consumers. CONS: Costs, usually in the form of commision associated with having products sold through the app Typically only use by high-involvement consumers
25
What is a 'bin end'?
Wines that are old/have been in stock a long time, or that have been discontinued.
26
PROS and CONS of CONSUMER TASTINGS at POS
PROS: Encourages low-involvement customers to buy wines they may have previously avoided because they would't know what it tastes like. Encourage brand egagement. Evein if the wine at the tasting isn't purchased, it encourages potential customers to come into the retail outlets where they may buy other wines. CONS: Bottles will have to be opened and given away for free, when they could have otherwise been sold.
27
What does the marketing strategy nee to accomplish in terms of PEOPLE?
Marketing strategy in terms of PEOPLE: Choose correct medium for advertising e.g. social media, print, etc. depending on the target market. Adjust attitudes, behaviors to crate positive customer experiences, whether directly with consumers, or distributors with retail etc. Sufficielntly knoledgable staff to effectively sell products, whether at cellar door or to distributors/ retailers. Maintain consistent branding through all parts of the supply chain; e.g. hold complimentary masterclasses for distributors, retailer staff etc.
28
PROS and CONS of PUBLIC RELATIONS
PROS: Creates favorable image/association in the minds of consumers. Usage of 'Brand ambasadors' especially celebrities (e.g. Roger Federer for Moet et Chandon), can appeal to consumers who may not to be avid wine-drinkers, but are fans of the celebrity. Hiring social media 'influencers' or 'key opinon leaders' can allow the brand to reach a huge audience via that entity's followers. CONS: Costs associated with hiring a PR Agency, paying a celebrity, influencer or key opinion leader Risk of celebrity scandal tarnishing the image of the brand with which they are associated, which can require costly PR 'damage control'', e.g. Lances Armstrong's doping scandal and its associations with Nike and Budweiser
29
PROS and CONS of WINE TOURISM
PROS: Opportunity to engage directly with consumers (Particularly beneficial for new producers) Build consumer loyalty: Consumers who visit wineries are more likely to purchase these wines and subsequently recommend them to friends/family ('word of mouth' marketing) Opportunities to increase revenue by other means that simply selling wine, such as event hosting, space rental, full experience packages (spa treatments, etc.) dinign and more. Appeals to everyone (Tastings/tours can be pitched at different levels) - High-involvement (e.g. in depth tour in vineyards, winemaking facilities) - Low involvement (e.g. day trip to Cava producer in Sant Sadurni d'Annoia in Catalunya) tourists. CONS: Incurs many costs: developing instrastructure, hiring staff, maintaining facilities, additional licensure Takes time away from day-to- day operations in the vineyard/winery. Not easily accomplished by small wineries ( not enough funds/staff/infrastructure to offer such amenities
30
What does the marketing strategy need to accomplish in terms of PRODUCT?
Marketing strategy in terms of product: Communicate characteristics of product and how it will satisfy needs/wants. Presentation (bottle/label design) should appeal to target consumer. Describe the experience that the product will deliver to the consumer
31
Define PEOPLE
Attitudes and behaviours of the target consumer Or The relationship between the company, its staff, its partners, and its customers, and includes aspects such as employee attitudes and skills and customer service.
32
Define New Emeging Market 4 eg.s
Matkets where wine is still a relatively new and unknown beverage, but showing some potential India, Malaysia, Thailand, Philippines.
33
What are examples of multi-buy/volume disconts?
Multi buy/volume discounts: - Buy one get one free (BOGOF) - Buy one get one half price - Buy three for the prce of two - Receive % discount when spending over certain amount or on certain # of bottles or more Buy 2 large glasses of wine, get the rest of the bottle free ( hospitality-specific)
34
What are 'Link Saves'? eg? Purpose?
A promotion whereby the consumer who buys a product saves on the purchase of another product in a different category. e.g. buy wine at full price, get food 1/2-off. Helps the consumer save money without devaluing the product image.
35
PROS and CONS of EVENTS/FESTIVALS
PROS: Oportunity to gain exposure to broader audience (both high/low involvement consumers). Gives consumers the ability to try a wide array of a producer/region's wines withou them needing to actually visit the winery itself. Chance to engage one-on-one with consumers, forming relationships. CONS: Can be costly: Producers have to pay to exhibit, hire staff to run the stand, use up stocks as tasting samples, prepare the stand, travel cost, accomodation cost (if more than one day) Competition with other producers: Additional design expenses will be needed to make both stand out from competition Necessity to dissuade disorderly conduct that can result from excessive and reckless consumption of alcohol
36
What does the marketing stratefy need to accomplish in terms of high-involvement vs low involvement Wine drinkers?
Marketing strategy in terms of high involvement vs low-Involvement consumers: Understant that diferent consumer types will buy wine at different outlets High-involvement: shop at specialist retailers, premim supermarkets, drink/dine at specialist wine bars, fine dining restaurants; these outlets are ideal for wines from lesser-known regions, grapes, evein if low quantity ( they sell less vol.) Low-involvement: Lower price-point, simple flavor profile, shop at supermatkers, drink/eat at non-destination restaurants.
37
PROS and CONS of REVIEWS/AWARDS
PROS: Positive reviews from renowned critics/publications can significantly boost sales. Awards/rewiews can be used in promotional materials used by not only the winery/company, but also distributors, importers and retailers. CONS: Cost of entrance fees for wine competitions, e. g. Decanter World Wine Awards or International Wine Challenge. Cost of sending samples to critics, tasting panels, competitions etc.
38
What are the 5 Ps?
Product Price Place People Promotion