Different Techniques Flashcards
(27 cards)
What is the Delphi Technique?
A way to solve new or difficult problems using expert advice.
Who gives input in the Delphi Technique?
A group of experts.
Do the experts meet face to face?
No, they answer questions separately.
How do experts give their input in the Delphi Technique?
By answering questionnaires.
Why are questionnaires used in the Delphi Technique?
To gather opinions and reach agreement.
What must a business do first to use the Delphi Technique?
Invite experts to look into customer problems.
Do experts have to be in the same place?
No, they are contacted separately.
What does the business give the experts?
A questionnaire about how to fix or improve something (like tile quality).
What do experts do with the questionnaire?
They answer it and suggest improvements.
What happens after experts reply?
Their answers are put into a feedback report.
What happens next after the feedback report?
A second questionnaire is sent, based on the feedback.
What if more ideas are needed?
A third questionnaire can be sent.
What happens at the end of the process?
A final report is made, and the best solution is chosen.
What is problem solving?
A clear step-by-step way to fix a problem.
What skills are used in problem solving?
Thinking skills – both logical and creative.
What is the PDCA cycle?
Plan-Do-Check-Act – a method to solve problems.
How does creative thinking help businesses?
It helps solve hard problems.
What can creativity lead to?
New ideas or inventions.
What kind of ideas does creative thinking produce?
Unique or unusual ideas.
How can creative ideas help a business compete?
They give the business an advantage.
How does creativity help employees?
It builds confidence and unlocks their full potential.
Why are creative managers better?
They can handle change well and lead better.
How does creativity change the way employees think?
They may see tasks in a new, better way.
How does creativity affect attitudes?
It makes people feel good about their work.
