Stress And Crisis Management

Question 1

What is unemployment?

Answer 1

It’s when people lose their jobs, quit their jobs, or can’t find work.

Question 2

What causes unemployment in a business?

Answer 2

Retrenchment, changes in the business, or business closure.

Question 3

What is retrenchment?

Answer 3

When a business cuts jobs to save money or reduce costs.

Question 4

Why do businesses retrench employees?

Answer 4

To increase profits, reduce losses, or adjust to economic changes.

Question 5

What is globalisation?

Answer 5

When businesses trade with other countries.

Question 6

Why is globalisation a challenge for local businesses?

Answer 6

Because they must compete with bigger or more experienced companies from other countries.

Question 7

What is affirmative action?

Answer 7

A policy to give fair job opportunities to people from previously disadvantaged groups.

Question 8

Who benefits from affirmative action in South Africa?

Answer 8

Black South Africans, women, and people with disabilities.

Question 9

Why do some workers dislike affirmative action?

Answer 9

They may feel it’s unfair or that appointments aren’t based on skill.

Question 10

What should businesses do to support affirmative action?

Answer 10

Inform workers, include it in job adverts, and have proper programmes.

Question 11

How should employees handle differences in the team?

Answer 11

Focus on the job, not on how or why someone was hired.

Question 12

How should businesses approach new ideas?

Answer 12

Be open to change and avoid sticking to old ways.

Question 13

Why is change stressful at work?

Answer 13

Because it brings uncertainty and new ways of doing things.

Question 14

How can businesses help employees handle change?

Answer 14

Be open, honest, and involve them in the process.

Question 15

Why is trust important during change?

Answer 15

It helps employees feel safe and supported.

Question 16

Why should businesses not change the original plan too much?

Answer 16

To avoid confusion and keep things clear.

Question 17

What helps employees work well during change?

Answer 17

Strong relationships, support, and respect.

Question 18

How can employees stay competitive during change?

Answer 18

By improving their skills for promotion or new roles.

Question 19

What should businesses respect during change?

Answer 19

Differences in people and focus on shared goals.

Question 20

What is a deadline?

Answer 20

A date by which something must be finished.

Question 21

What are pressures?

Answer 21

When someone is pushed or persuaded to do something.

Question 22

What is incompetence?

Answer 22

Not being able to do something well or successfully.

Question 23

What does overload mean?

Answer 23

Putting too much on a person or into something.

Question 24

What is vision in business?

Answer 24

The ability to imagine or plan the future.

Question 25

What is the definition of communication?

Answer 25

The imparting or exchanging of information by speaking, writing or using some other medium. ## Footnote Communication can occur through various channels including verbal, non-verbal, and digital methods.

Question 26

What does it mean to consolidate gains?

Answer 26

To bring together separate parts into a single or unified whole. ## Footnote This often refers to integrating successful strategies or resources to ensure sustained progress.

Question 27

Define proactive.

Answer 27

Controlling a situation rather than just responding to it after it has happened. ## Footnote Proactive behavior involves anticipating potential challenges and taking steps to prevent them.

Question 28

What is a disaster?

Answer 28

A sudden accident or a natural catastrophe that causes great damage or loss of life. ## Footnote Disasters can be man-made or natural, including events like earthquakes, floods, or industrial accidents.

Question 29

What are solutions in a business context?

Answer 29

Solving a problem or dealing with a difficult situation. ## Footnote Solutions can involve strategic planning, resource allocation, or innovative thinking.

Question 30

What does morale refer to?

Answer 30

Confidence, enthusiasm and discipline. ## Footnote High morale can lead to increased productivity and job satisfaction among employees.

Question 31

What is turnover?

Answer 31

Rate at which something changes. ## Footnote In a business context, turnover often refers to the rate at which employees leave and are replaced within an organization.

Question 32

Fill in the blank: A lack of _______ can lead to decreased employee engagement.

Answer 32

participation

Question 33

Fill in the blank: Poor working _______ can negatively impact employee satisfaction.

Answer 33

conditions

Question 34

Fill in the blank: A lack of _______ can hinder decision-making processes.

Answer 34

power

Question 35

Fill in the blank: Badly designed _______ can lead to inefficiencies in operations.

Answer 35

systems

Question 36

True or False: Changes in job design can affect employee morale.

Answer 36

True

Question 37

What is the definition of stress?

Answer 37

Stress is defined as a state of emotional or mental strain.

Question 38

How can stress affect employees?

Answer 38

It can affect memory/concentration and lowers morale.

Question 39

What causes stress in the business environment?

Answer 39

Causes include: * Heavy workload/Unrealistic targets * Long working hours * Time pressures and deadlines * Inadequately trained subordinates * Necessity of attending meetings * Work demands intruding on family and personal life * Keeping up to date with new technology * Conflict with those in the business with different beliefs and values * Taking work home * Interpersonal relationships with colleagues * Amount of travel required by work * Incompetent bosses * Bullying or harassment * Job insecurity * Lack of accountability

Question 40

Fill in the blank: Stress refers to the harmful physical/emotional responses that can happen when there is conflict between job demands on the employee and the amount of _______ an employee has over meeting these demands.

Answer 40

control

Question 41

True or False: Stress is only a mental condition and does not have physical effects.

Answer 41

False

Question 42

What does stress represent in terms of physical experience?

Answer 42

It is the wear and tear our bodies experience as we adjust to our changing environments.