DOMAIN 2 QUIZ: Psychological Concepts & Support Systems

Question 1

To actively engage clients in their health regimen, the case manager should:

a. discuss common causes of nonadherence with the client
b. recognize the clients inappropriate behavior
c. decide which strategies to implement
d. review inappropriate strategies with the client

Answer 1

a. discuss common cause of nonadherence with the client

Question 2

A lack of knowledge of cultural differences by the case manager can result in:

a. appropriate community referrals
b. unacceptable outcome goals
c. acceptance of care by the client
d. adherence to the care regimen

Answer 2

b. unacceptable outcome goals

Question 3

Best practices for helping families cope with crisis initially include recognizing their:

a. sources of resilience and strength
b. preferred communication style
c. history of drug and alcohol use
d. need for intervention

Answer 3

a. sources of resilience and strength

Question 4

A goal of hospice is to:

a. provide pain-free death
b. provide comfort and support to patients and families
c. explore options for clinical trials
d. find additional resources to pay for care

Answer 4

b. provide comfort and support to patients and families

Question 5

The most common form of elder maltreatment is:

a. financial abuse
b. physical abuse
c. exploitation
d. neglect

Answer 5

d. neglect

Question 6

The Patient Health Questionnaire 2 and 9 (PHQ-2 and PHQ-9) are used to screen clients for:

a. anxiety
b. pain levels
c. physical health
d. depression

Answer 6

d. depression

Question 7

The belief that one’s own culture is superior to other cultures is:

a. stereotyping
b. ethnocentrism
c. racism
d. proxemics

Answer 7

b. ethnocentrism

Question 8

Conflict resolution is the ability to:

a. negotiate fair agreements and proactively resolve discord in a forthright manner
b. minimize discord and avoid confrontations in front of the client/support system
c. directly address discrepancies in team member roles and responsibilities
d. develop working alliances and recognize that conflict is inevitable in health care situations

Answer 8

a. negotiate fair agreements and proactively resolve discord in a forthright manner

Question 9

Social determinants of health (SDOH):

a. defines the best case management client
b. defines who a person will become
c. include food, safety, environment, education, and other factors
d. has no valid use

Answer 9

c. include food, safety, environment, education, and other factors

Question 10

The most important session in the coaching process is:

a. re-evaluation
b. initial planning
c. brainstorming
d. action steps

Answer 10

b. initial planning

Question 11

The Brain Injury Association of America is a resource for clients and caregivers that provides:

a. housing alternatives
b. reimbursement for care coordination
c. education, referrals, and support
d. financial assistance

Answer 11

c. education, referrals, and support

Question 12

Neuropsychological testing can be used to:

a. monitor progression of organic mental disorders
b. identify transferable job skills
c. diagnose multiple sclerosis (MS)
d. evaluate the effectiveness of antidepressants

Answer 12

a. monitor progression of organic mental disorders

Question 13

The most common strategy used for conflict resolution is:

a. communicating
b. avoiding
c. collaborating
d. competing

Answer 13

c. collaborating

Question 14

Ensuring that your client understands that there are different options to choose form for care and services promotes:

a. individual responsibility
b. shared decision making
c. cooperative action
d. relationship building

Answer 14

b. shared decision making

Question 15

Behavioral health treatment is provided most commonly by:

a. social workers
b. community health workers
c. primary care physicians
d. psychiatrists

Answer 15

c. primary care physicians

Question 16

The necessary or key aspects of change are:

a. motivate, make the change, manage, maintain
b. precontemplation, contemplation, preparation, action, maintenance, termination
c. recognition, readiness, realization, remediation
d. awareness of need, desire to change, determining the method, encouraging progress

Answer 16

b. precontemplation, contemplation, preparation, action, maintenance, termination

Question 17

Bereavement support should include education that a clients grieving may:

a. peak at one or two months
b. last up to one year
c. cause depression for months
d. be a lifelong process

Answer 17

d. be a lifelong process

Question 18

Health promotion is the art and science of helping people:

a. find a medical provider
b. identify correct food choices
c. avoid all medications
d. strive for physical, mental, and social well being

Answer 18

d. strive for physical, mental, and social well being

Question 19

Diminished capacity or a physical or mental impairment that results in an adults inability to perform essential care to ones personal needs is best described as:

a. dual diagnosis
b. self neglect
c. client activation
d. activities of daily living (ADLs)

Answer 19

b. self neglect

Question 20

An example of enhancing a clients acquisition of abilities and skills necessary for success is:

a. allowing the client to experiment with certain behavior/strategies
b. instructing the client about change behavior on an ongoing basis
c. requesting the client advise the case manager of all major changes before implementing the change
d. expressing sympathy toward the client

Answer 20

a. allowing the client to experiment with certain behavior/strategies

Question 21

Case managers commit to the appropriate use of resources and empowerment of clients to:

a. meet quality standards
b. achieve quality measures
c. meet company policy
d. develop trust-based interaction

Answer 21

b. achieve quality measures

Question 22

A clients self-care ability involves knowing what to do, how to do it, and why it is important and can be described as:

a. health literacy
b. client advocacy
c. cognitive evaluation
d. self-assessment

Answer 22

a. health literacy

Question 23

Case managers should communicate to their clients/support systems with:

a. empathy
b. assertiveness
c. authority
d. sympathy

Answer 23

a. empathy

Question 24

Behavioral or cognitive goals are those the client:

a. has been told to meet
b. establishes as a change agent
c. is fully in charge of accomplishing
d. will need assistance to obtain

Answer 24

c. is fully in charge of accomplishing

Question 25

Which method can a case manager use to verify if a client understands what is being taught:

a. teach-back technique
b. direction instruction
c. closed communication
d. cooperative learning

Answer 25

a. teach-back technique